RC Willey

Category:	Furniture Store
Address:	2301 300 W, Salt Lake City, UT 84115, USA
Phone:	+1 801-461-3800
Site:	rcwilley.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM Closed

Location

Photos 100

Reviews 4

Steve Bartholomew

I walked into RC Willey 18 months ago and purchased $4.5k worth of furniture. The deal was sweetened further by an enticing offer of zero percent financing for 18 months. A month or so later I set up my bill pay to automatically pay monthly. I divided my total financed amount by 15 (the remaining months) and started paying that amount monthly. The time is now up so I called RC Willey to confirm everything was paid and stop my bill pay. When I called I found that my 0% financing has in fact been at 21%, it has been at 21% for the last 15 months, and I still have many hundreds of dollars still to pay (a result of the higher interest rate). I spent a decent amount of time talking to the billing and corporate departments, to sum it all up: because I didnt pay the first two months my zero percent interest became null and void. It matters not that I paid the full amount within 18 months. They informed me that they notified me by posting a notice on their own web portal (no call or email or letter or anything direct). So what it really boils down to is due to my failure to read and comply with the fine print my furniture will end up costing me nearly a thousand dollars extra. AKA "Im incompetent" and I get what I get. I can live with that (or have been for some time now). This is just my opinion but it seems unethical to raise the interest rate on something by 21% without a notification or something. All that comes to mind is some corporate greed monger in the backroom ticking up the interest whilst laughing. Lets bilk the little guy for whatever we can legally take! That seems like an unethical position. I feel exploited and the victim of big business greed. This was my own experience and perhaps Im just mad about paying a thousand extra bucks. And perhaps bilking people out of any and all money is just business and thats the way of the world. Id like to believe differently. I would not recommend engaging in business with RC Willey. In lieu of customer service I found only self serving corporate service. Buyer beware!

Sharon Bollum

OMG the WORST customer service Ive ever dealt with. Absolutely INCOMPETENT. We spent nearly $10,000 at RC Willey last year. One of the appliances is defective. The door on the microwave gets stuck and you have to push the button over and over again to get it open. We had 5 separate service appointments over the course of a couple of months. Each time the repair failed. The door still gets stuck. We have been attempting to get RC Willeys to replace the unit in accordance with their NO LEMON GUARANTEE. Oh holy cow what a nightmare!!!!! Im convinced that the run around is intentional. Ive been left on hold for as long as 7.5 minutes waiting to speak with a manager. Ive been handed off from one person to the next and EVERY new person makes me explain my issue all over again. And even then EVERY ONE OF THEM tried to send me to GE for a warranty repair rather than honor their NO LEMON GUARANTEE. We have provided all of the documentation to prove that we have had the unit repaired twice and its still not fixed which, according to their NO LEMON GUARANTEE fulfills their criteria for a replacement. We are getting NO WHERE with Mo, the service manager. He has frustrated me to no end. I dont know if hes pretending or if he is truly incompetent. I have never been so upset with a service department. I think its because this was a very simple and easy fix that would have ended in us being very satisfied customers. We werent upset that we got a defective unit. It happens. What were upset about is just how much energy RC Willeys has put into NOT living up to their promises. Ugh!!! I just want this to be over with. RC Willeys may have good prices but the amount weve paid in time and frustration dealing with their customer service is just not worth it. We WILL NEVER SHOP THERE AGAIN. And yes, well warn our friends that theyd do better to not take the chance on shopping there either. I wish someone had warned us!

Drew McCord

I have been to RC Willey 4 times in the last several months shopping for home furniture. Each time I have been in the store and my biggest pet peeve has been the salesmen and customer service they provide. Like how my mattress in spring time was delivered in an unprofessional matter. Each time Im upstairs, without a doubt, a group of them are sitting on floor model recliners or sofas just shooting some bs. They never get up or ask anyone for help while the other employees are working. To me, thats plain unprofessional, lazy, and rude while on the clock. On my visit today, I was looking at either getting a laptop or an Apple TV. The associate in electronics that was nice to offer assistance became busy. I decided I wanted the Apple TV. I couldnt find it and when I was by Chromecasts and Roku, nothing there. I kept walking in circles even saying to my partner, I wish I had help. I probably walked by the group many times, but of course, why would they even work? I seen someone not busy and asked if the carried it because I wanted to compare the models obviously while making sure its the newer model before purchasing. His response, "he can get it for you and ring it up." He stated at the first person that offered to help when we were looking at laptops who clearly had a line. Thats when I just said screw it, Ill go somewhere else or online. Originally I planned either to spend cash or put it on my RC Willey card. While walking again past the group of employees, since I was leaving, they were still sitting there, not one of them even offered to help. I dont know if the owner, manager, or supervisor is part of the group, but reading reviews here, the sales associates and the customer service is an ongoing issue which seemingly has not changed. If you can have that many employees sit down and chat while not working, maybe fire or layoff employees that are ruining your reputation?

Sinajda Ibisevic

I purchased some fitness equipment. One was an elliptical machine, it was "as is" meaning non returnable final sale. When it arrived the battery cover was missing. The batteries it came with were completely burned, meaning machine was defective. I purchased new batteries the machine turned on for one minute after that it turned off and it never turned on again. I called the Rc Willey store (this location) told them about the situation and they transferred me to corporate csr. They basically said I had to call the store where I purchased it from, which I did but they told me I had to speak with corporate. Then I called the store again and was told same thing. Getting the run around. Finally one of the reps told me to call a toll free number for repair and warranty parts. I called and they said i had the wrong number. Called the store again and of course was told same thing to talk to corporate. Its been a week since my purchase and I was getting ready to explode on these people. However my last call I asked to speak with the sales rep that helped me with my purchase "conway Chedster". He apologized and offered to get me a new one or get me my credit back. Even tho it was a final sale he was very kind and helped me get a brand new one in a box. I paid a little bit extra which was okay He resolved the issue within minutes, scheduled to have my new machine delivered and defective one picked up within 5 minutes. I should have called him right of way and saved my self the headache from other employees who did not put a little effort to resolve this issue for me. I will be making more purchases in the future with Conway. Great service provided!