Centennial Toyota

Category:	Toyota Dealer
Address:	6551 Centennial Center Blvd, Las Vegas, NV 89149, USA
Phone:	+1 702-942-3800
Site:	centennialtoyota.com
Rating:	4.3
Working:	8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM Closed

Location

Photos 100

Reviews 4

Jose Alas

the experience I had everything puts you how nice you qualify according to ployer my car and after almost two weeks leave me occupied more proof of income which you see to go to my bank and ask which of course had cost so then that day mesalieran that was not approved and ovio your looks to hand the car and mine I lodebolvieron sintapas of my tires without the controls of the alarm after much stress I handed them a week later you go to move my car without which avia silvers and discharged without aseguransa toyota Centenia of analias looks well who qualifies and who does tregarte before in a car beware suscontratos chequen well because they put till receipts tire alarm to all o y tambiem en espanol para nuestra comunidad hispana la experiencia que yo tuve que todo te lo pone bonito segun te califican en tregue mi carro y luego de casi 2 semanas me salen que ocupaba mas comprobantes de ingresos cuales tu ve que ir a mis bancos y pedir y que claro tenian costo para que luego ese mismo dia mesalieran que no estaba aprobado y ovio tu ve que entregar el carro y el mio me lodebolvieron sintapas de mis llantas y sin los controles de la alarma que despues de tanto insistir me los entregaron una semana despues tu ve que mover mi carro sin platas cual ya avia dado de baja y sin aseguransa toyota centenia de ve de analias bien quien califica y quien no antes de en tregarte un carro tengan cuidado chequen bien suscontratos porque te ponen asta cobros de llantas de alarma en fin de todo

Anna Rodriguez

There are two parts to this review: We got our 2012 Hybrid GMC Sierra back from service(Centennial GMC) with a huge $600 gash in the back that goes all the way down to the metal. It had to be towed in. Originally we took it where we bought it (Centennial Toyota) in June 2013. They towed it to Centennial GMC and no one will take responsibility for the gash. No dealership did the walkaround report, or wont give up the report so we cant file any claims for it to get fixed. You cant trust anyone in this town. No one will take responsibility from either towing service to either dealership. At first, during the buy process, everyone seemed nice and pleasant. All their scams came out later. We were told by the Finance guy, Scott (who claims to be with USAA) sold us on the dent and ding package which is supposed to cover all dings and dents. This along with the tire replacement package he told us he gets for his wife on every vehicle and then when anything happens they fix it. Like I said, everything seemed good to go. We went out of town and what we thought was a slow leak (that happened a week after we bought it), ended up being a nail in the tire. The tire needed to be replaced. Of course we kept getting the run around, Scott (who told us to contact him if we had problems) was slow to get back or didnt get back at all until we called his manager. It had been over a month and our warranty paperwork had not been filed yet! Then we had to come out of pocket for the tire, even though it was supposed to be covered. When we got back, it took 4 months to get that money refunded. Everyone was nice until after the paperwork was signed. Then they dont care. My husband had numerous long conversations with Mario to get our stuff straightened out. Finally after the fiasco with the gash that turned out not to be covered as promised and a ding in the hood that was there when we bought it that they didnt fix...we got our $1075 back. It would have been cheaper for Centennial to fix the gash than refund our money (that also took 12 weeks when we were promised 8-10). But, at least we finally got our money back. Dont buy anything from there! While I was there, I heard numerous other customers complaining about service but I just ignored them. One complained that cars were being sold that had hubcaps but being marketing as rims. Our covered oil changes also took 3 hours...they claimed it was because it was a GMC and not a toyota. There is another reviewer who said her lexus oil change took only 40 minutes. Based off of the initial buying service, we were going to buy a second car from there...I was looking at the Corolla S. Now, we will definitely avoid them at all cost. I looked at some of these reviews, obviously, Im no expert but I saw at least one that was 5 stars from the manager and some that seemed too similar. Just be careful...

Ysobel Caleja

I cannot wait to pay off my iM corrolla, so I can be done with this entire staff... (THIS IS A LONG REVIEW & AN UPDATED REVIEW.) I have never been so frustrated over an unreliable staff. If you have a question regarding the vehicle you purchased in the past, please be prepared to be forwarded to every department. When they have no idea how to take care of your needs, theyll simply just forward you to someone else. The Manager of Sales Jason doesnt answer calls either, which is great. I made a purchase in November 2016 for my first car, I got a Toyota Corolla iM 2017 model. The sales consultant Miguel informed me that the model I was looking at had a navigation system, this was one of the reasons why I purchased this car. Miguel informed me to install Scout a navigation app & my car will connect to it.. within that month I had to drive back to the dealership because I was having trouble installing it. I went to their Maintenance Services & asked them if it was possible if they can install it. They informed me that they could not install it because the all the Corolla iM didnt have a GPS system. It was a very awkward exchange, so I forgot about it. 4-5 months later, a friend of mine showed me an eBroucher of the Corolla iM. In this eBroucher, it said that this vehicle did provide a navigation system in there. So of course, I would call to ask about it. Eliane, answered my call first & was very polite. She told me I could install a navigation with them & said she will send in a report to the Service Manager & will leave a side note to the Sales Manager. I get a call back from a girl named "Yasmin(?)" from the Maintenance Department , she had no clue what was going on, but said she read the email regarding the situation. She forwarded me to the Sales Department & the Sales Department was trying to forward me back to Maintenance, but then tried forwarding me to Jason the Sales Manager, of COURSE he wouldnt answer. I left an angry voicemail of course about how annoyed I am and I texted Miguel the sales consultant who sold me the car & of course there wasnt much to do except to trade in my car. I highly suggest to watch your back with the staff here. And seriously ask questions regarding features & make them show you.

Bill Starmer

Treatment was fantastic. Ive dealt with BMW for the past 20 years and they have great customer service. Centennial Toyota matched my experiences with BMW. Couldnt believe it was possible. Let me begin by saying I bought a 2014 Avalon Hybrid on 12/18/14. I had been researching the vehicle for many months. Was communicating with Ryan in Internet sales. He was terrific. Never pressure, just good answers to my questions. I stopped by the dealership on Dec 2 simply to thank him for his courtesy. I was met by Jay Mennear, salesman; told him why I was there and was informed that Ryan no longer worked there. By then, sales manager, Joe Michael joined the conversation. I shared my "Ryan" story and told them I was interested, but in good time, on my schedule. They were very pleasant, gave me their card, and said when I was ready to let them know. "Did I have any questions?" Jay asked. "Yes". Can I borrow a car for a test drive at some point in the future. The answer was "absolutely". I did give them my name and phone number but suggested they not make a habit of calling me. Id contact them when I was ready. That request was honored. Several weeks later I did borrow the car so I could test drive it on my terms. When I returned it late in the afternoon, and I had decided I wanted the car, Jay and Joe excepted my desire to deal with the purchase when I had time 2 days later. Doesnt get better than that. Oh, and in the middle of all this, I get a call from Amanda, member of the customer service team, wanting to know if I had any questions. Again, zero pressure. Jay followed up 1 day after the purchase just to check and see if I had any questions. I truly could not have had a better experience in buying a car. Now, if the service department can match my experience with sales, Ill be one very happy camper. Thanks Centennial Toyotas #1 team of Jay, Joe, Amanda, and Stacy.