Buy-Rite Appliances

Reviews 4

MI

Mirela Micula

BEWARE OF THIS COMPANY BUY/RITE APPLIANCE (service-company) I am a Las Vegas Realtor for more then 20 years and i have never experienced such a useless company. Why is this company still in business? Please read my story ... I recently had my dishwasher and my wash machine stop working. Its just me and my son living in my home (at Spanish trail)...I had made 2 claim order with HWA (home warranty of America) and specified that I needed a repair specialist that knows how to repair Kitchen Aid appliances. HWA requested Buy/Rite appliance service company to repair my appliances.i had to wait for over a week and a half after being told that only one of their service men knew how to fix kitchen Aid appliance...On May 20, 2014 Jim the service person from buy/ rite appliance walked into my home looked at my appliances ,first the kitchen aid 2 drawer dish washer and said that the kitchen aid rotators just needed to be replaced and it would be easy to fix.( I got the impression that he did not know anything about kitchen Aid) He would order the parts and it wasnt a big deal...( never ran the dishwasher) Next Jim looked at my wash-machine, a Cabrio whirlpool which is approximately a little over 2 years old... Jim just moved the inside tub around and said that the two tubs were stuck together...he then proceeded to run the washer. The washer ran but made funny noises, he told me it was because there was no water or wet clothes in the spin cycle ... Jim then told me a story about his personal experience with Cabrio whirlpool wash machines and how they commonly have this problem with the two tubs getting stuck together. He got rid of his own machine because of this common problem. Jim did not open anything, not even the computerized board to see if it had any other problems!! He basically barely touched the machines and after 10 minutes if that , he tried to collect $120.00 for the service fee. Very dishonest company even after we had discussed the fee as HWA had told them it would be $60 for both appliances ( same service call cost) Two days later HWA tells me that buy/ rite appliances is claiming that I abused the wash machine, that its leaking, that the computer board is not working, which is all false... The computer board is working......Im not a appliance service or an expert but I can tell you that the computer board is working as Jim was able to run the wash machine!!! As for my Kitchen Aid dishwasher the same company said I did not maintain it because there is a little dishwasher gel dried up in the soap dispenser.. well yes of course a little gel dried up as I could not run the machine..Ive enclosed pictures of my "so called abused and non maintained machines" that look almost new to me and quite well maintained..I have never abused or not maintained any of my appliances as I have paid a pretty high price for them...I can not believe that this can happen to me as a Realtor in Las Vegas who refers HWA to my Real Estate clients!! I am extremely disappointed and angry that Buy/ Rite appliances is making false reports & they are dishonest...their company doesnt fix anything,the service guy barely touched anything...he did not do a proper service call...Yet HWA doesnt seem to question the company or want to fix my appliances.....there is no such thing as abusing a machine just by using it to wash clothes or dishes.I am taking this to social media so people can see my pictures of what buy/ rite appliances and HWA are calling abused or non maintained machines (Please see pictures on Yelp review)...companies like this are taking advantage of people and this needs to stop...... If they had minus 10 stars, thats what i would rate them. PEOPLE BEWARE THIS COMPANY IS A SCAM..The Better Business Bureau needs to know how these people conduct business..... I will be complain number #3...

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Kevin DiFalco

Terrible. They do not answer phones during business hours and have no message machine. We had an appointment scheduled 5 days in advance for Monday morning. I tried calling Thursday, Friday and Saturday during normal business hours to reschedule and there was no answer. They do not have a message machine -- really? Needless to say they marked us for a no-show on Monday morning. I called them on Monday and rescheduled for Tuesday 10-2. They said they would not reschedule again if the Tuesday appointment didnt go through -- fair enough. Its 215PM on Tuesday and I just finished a phone call with a rude man who said we were never rescheduled and we now have to call Samsung for our warranty work. I told him I was dissatisfied with their business and it was consistent with their Google reviews. He said "they are all a bunch of cry babies". Thats you folks! Hes calling his customers cry babies. Could you imagine a legitimate and quality service provider calling you that? Those of you who are referred to this company by your warranty center should deny and ask for a different service provider. BBB is my next step if I have issues. Also, if you read the only positive ratings of this business you will quickly realize they are illegitimate unnamed "customers" and I suspect they are friends, family or employees of the business. Beware!!! Shady, disorganized, rude and I suspect incompetent. Good luck!

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Randy Young

Like thousands of other online LG Electronics consumer affairs complaints my new model LG Refrigerator suffered a sealed system failure like 99% of all LG new models. LG overseas customer service led me to Buy-Right Appliances after many calls to them. Buy Right Technician Benny was a total confident professional who was well skilled at diagnosing & doing the repair when another company advertised they were LG experts but could not handle this repair. My 4 out of 5 stars is for 2 negative points: The horrific Buy-Right Appliances policy of not accepting credit cards especially when you get 5% cash back on every transaction. Every reputable company worldwide accepts credit cards Buy-Right Appliances does not- $75.00 by check for diagnosis an $375.00 cash only for repair. #2- they do not have an answering machine for after hours to leave a message. Other then that Karen at Buy-Right Appliances office was always nice on every call. Expert Seasoned Technician Benny even came back out at my request after they were paid to check my refrigerator. They would get more business on future repairs of other company appliances if they accepted credit cards. Buy-Right Appliances is the only LG Authorized Service company in the Las Vegas Market. They did a very good job for me. Warning to the consumer- DO NOT BUY ANYTHING LG.

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Gordon Abernathy

Our warranty company sent out a service tech. from Buy-Rite Appliances to see why our Samsung front load washer was not draining. We had drained and checked the filter before we called. However, when the tech arrived my wife told me the following happened. After futzing around with the control board and the filter located on the front of the washer ( the machine made horrific noises during this) he told my wife that there was debris in the impeller and said it is working. This idiot did not show my wife any evidence of debris. He just wrote it up and left. Being that our laundry was backed up she started a load of towels. The machine did not drain again! She then called Buy-Rite directly the next morning and was told that the warranty company will not pay for them to return, that there was debris at the pump, and we will need to pay $125.00 cash for them to come back out. She set up the appointment and then called me. Then thinking better of it my wife called the warranty company to complain. The service with Buy-Rite was cancelled and another company came out. Things went completely differently. This gentleman stated that the pump and impeller can not be checked from the front where the filter is. He corrected the problem under warranty. Buy-Rite is a scam.

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