Kay Jewelers

Reviews 4

CA

Catherine Morriss

Kay Jeweler’s not only sells defective engagement rings, but the Omaha, NE Westroads Kay Jeweler’s (Store #1851) provides terrible customer service. We have owned the engagement ring for LESS THAN a year and have had MORE THAN 5 loose/missing stones already. I have worked with MULTIPLE sales representatives and have been extremely disappointed by the lack of concern or empathy displayed by each of them – and I’ve made many visits to the store (unfortunately). We purchased the certified engagement ring in August 2016 and by December 2016 it had been in the shop multiple times – first a loose stone and less than a week later, a missing stone, and then another loose stone. During the first four months that I owned the ring, I was only able to wear it about 2.5 weeks because it was in the shop the rest of the time. We never did receive any empathy and when we asked about possible solutions, they continued to say “there is nothing we can do, you are past 90 days”. In addition to issues with the engagement ring, we had them order the “matching wedding band”. Upon arrival, it did not match. The stones on the band were clearly much smaller than the stones along the engagement band. To make matters worse, the representatives tried to convince us that the stones were same size (probably just to get a sale) – but when we asked them to measure the stones, it proved the stones were in fact significantly smaller. After multiple trips to Kay Jewelers with no acceptable solution, we ended up finding a wedding band from Helzberg (great store and wonderful customer service). We attempted to have the ring cleaned June 2017 and went into Helzberg. Upon inspection, they found a loose stone on the engagement band. We immediately went to Kay Jewelers #1851 and asked to have it cleaned. They took the ring and inspected it under the microscope. Less than thirty seconds later she said, “it looks good, no loose stones so give me a few minutes while I clean it.” We were so shocked that she did not do her job adequately and questioned her by saying “really”. She continued to stand by her decision that the ring was fine and didn’t even offer to take another look at it to be sure. Finally, we told her that Helzberg discovered the loose stone and personally showed it to us -- and that this wasn’t the first time in less than a year that we’ve had issues with ring. Her actual response was “well, it’s not my fault (with her hand on her hip)”. There was no “I’m sorry” or “This is terrible, let me see what I can do to help”. In fact, she never did apologize or express even an ounce of empathy and I walked out of the store leaving my husband to deal with the situation. They ended up finding TWO loose stones and the ring was sent off to be fixed once again. It’s a good thing we bought a silicone ring because I’m not sure I’ll ever get to wear my wedding ring for more than two consecutive months. Lesson Learned: DO NOT EVER BUY ANYTHING FROM KAY JEWELERS.

---

PA

Patrisha Curtice

Once again disappointed in Kays Jewelers!! Once again my Diamonds In Motion Ring is broken, once again we returned to Kays in Westroads Mall here in Omaha. We explained to them our first disappointing experience the first time my ring was broken (long story short I went 7 weeks with my ring). This time my ring has lost a dimond and the motion part came disconnected on one side, mind you Ive only had my ring back for 6 weeks. The lady called her corporate office and gave us two choices (A) exchange the ring for yet another ring of the same or (B) we could trade in the broken ring and get full retail credit towards another ring. We picked out a new more expensive ring, asked while looking at rings if wed get credit for our warranty and she told us yes. Once we got to the counter to pay for our new ring, she changed her story and told us she couldnt credit us for our warranty because she was giving us full retail for my broken ring. (Remember Ive only had this ring 6 weeks this time, this is the 3rd time weve had problems & we are up grading my ring plus putting it on a Kays card.) She refused to give us the credit she already told us we could have for the warranty. We left disappointed, with another new ring (my 3rd in motion ring since August), the wrong size because I dont want to be yet another 2 weeks with my ring. Kays has completely ruined the romantic value of my ring. Kays has lost a life long customer. Kays has given more than one bad customer service experience. Im very disappointed and would never recommend Kays to anyone excepting customer service.

---

TY

Tyler Hadl

I would like to start off by saying that when my fiancé and I went to look at engagement rings we were constantly being bothered and were left with no privacy to discuss our options. We decided to put the ring on layaway and made two payments on the ring and then went to a new location and decided on another ring so we planned to cancel our layaway at the Omaha location and they were nothing but rude and disrespectful to my fiancé and I both and even to the other Kays associates that were trying to help with this ordeal including their own corporate headquarters. Mary (the women who was on the phone with us) raised her voice not only with us but to her fellow associates. We then at this point contacted customer care which then they had verified that we could cancel our layaway ring and the money paid towards the ring would then be mailed to us via check. We attempted to relay this information to them and they refused to even listen to us. We were no longer residing in the area and were unable to go on to cancel the layaway ring which they said was the only way to cancel. So do not let them say that to you. You do NOT have to go in to do those things. After 2 1/2 hours of going back and forth between customer care and this horrible location customer care made the call directly to them and said they had to mail us our payment to our new address. I will never recommend this location to anyone. They ruined my fiancé and Is excitement about picking out her ring. Not only that but they were beyond disrespectful to us and their own coperate office.

---

D

D B

I have made several purchases from Kays in the past at other locations and I have had positive experiences. I had this conversation at the kay jewelers in westroads mall today: Clerk: How can I help you? Me: I got this in the mail and I would like to but these things. (Hands her the mailer) Clerk: Lets get you setup with a kay card. Me: Do I have to have a card to get this deal? Clerk: No but it will build your credit. Me: I have excellent credit. Clerk: Dont you want to have a big house and a nice car some day? Me: I have those things. Clerk: You should get a card. Ive helped you before. You come in pretty frequently. Me: Hmm (Thinking: we will see about that) Clerk: Ill ring you up right here. Are you sure your dont want a card? Me: Yes. Clerk: Your total is $$ (less that $100). Me: Ill need the ring sized. Clerk: It wont be back before valentines are you sure you want it sized? Me: Yes I do. Can I give it to her than bring it back to get it sized? Clerk: Yes. Your total will be $$ (still less than $100). I would understand offering credit on a purchase of several thousand dollars but less than $100? Employees should not assume I dont have good credit, big home or a nice car just b hard for me to get a kay credit card every time Ive been in.

---

---