Sears

Reviews 4

DA

David Ramirez

I have been a customer of sears for a long time and at every other store Ive always been treated good and when needed, staff and management had stepped up to assure my satisfaction. However the Sears store located at the Antioch shopping center proved theres always an exception to the rule. On 01/01/2017, I went to this store looking for a microwave I found on line at a reduced sale price, when I asked about it I was informed that the particular model had been replaced with a newer more modern one for a higher price and the one I was looking for was only available on line (to this point, not what I wanted to hear but understandable) I ordered and payed for the online microwave and opted for the store delivery choice as I was told this would be the fastest and most cost efficient. I expected a microwave with all the specifications and capabilities I wanted (the perfect purchase) would be at the store with in a week. Thats when things started to get a bit more irritating as a few days went by and I never received a shipped notification e-mail. I contacted their customer service and I was advised my microwave wouldnt be delivered until mid February. I called yesterday 02/14/17. And they were "very sorry" to let me know that the microwave I paid in full and have been waiting for 6 weeks was discontinued and that they would be refunding my debit card. I let the Lady on the phone know how disappointed I was off them holding on to my money this long and waiting for me to contact them 6 weeks later only to get a "sorry". At this point I was very irritated and decided to take my money elsewhere (Lowes where I have purchased appliances and have been treaded more respectfully and appreciated) Not long after hanging up, I received a call from the Sears store to informed me that they had a newer version in the store of the model I purchased on line and they would mark it down to the price I paid to make up for the inconvenience (lift up my hopes again). Today I Drove again to the Sears store located in the Antioch shopping center where I was greeted by A Manager named Lisa, who very rudely and offending my intelligence and credibility, informed me that the number I had been calling and I was called back from, was a "call center" number and was in no shape or form directly connected to the Store. She took me to the back of the store where she confirmed all the information I gave her (purchase date, model, specifications, price and cancellation) was correct. She also stated that in fact they had the newer version of that microwave in the warehouse but would not honor the sale price I was promised. Ive worked sales and management for the last 5 years and I know sometimes is hard to meet customers expectations but also know the importance of good and respectful customer service and standing behind a reputable companys word. I cant but express my disbelief and frustration this way.

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MA

Matt Klein

I am depressed. Sears used to be a good store with decent customer service. It is clearly on its last leg. I took in a mower for repair. Just missed a call from the technician, who left the general number for me to call back. I did, and after several annoying voice-only prompts (guaranteed to make anyone obnoxious if within earshot of anyone else), got routed to some call center in who-knows-where. Reminder: I was simply returning a call from the tech at the local Sears. Now I was treated to a fantastic voyage to somewhere likely on the other side of the globe. You know, so I could have a quick conversation with the tech working on my mower 5 miles away. After giving my name, phone number, verifying address, etc., I was told "yes, the mower is in transit to the service center" (300 miles away, btw, since they dont do it locally anymore). I dont care. The tech wanted to talk to me. What about? Ill never know, because this guy gave me an 888 number to dial, promising I would be able to get in touch with the tech that way. WRONG. I got yet another person from who-knows-where, who could not find my service order. I spent 35 minutes on this, plus 5 on this review. I should have been able to contact the tech in 30 seconds to talk about my mower. Now, I have no idea what may be wrong, my mower will be returned (hopefully) 2 weeks from now after traveling 600 miles for simple repairs. Im done with you, Sears. Whatever people are running you have ruined the great store you once were.

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SE

Sean Shaughnessey

Id give these people a negative rating if I could!!!!!! DOES ANYONE KNOW WHY SEARS IS SO CLOSE TO BANKRUPTCY?!?!?!? BECAUSE THEY DO NOT TAKE CARE OF THEIR CUSTOMERS I bought a high end Craftsman mower with a 7.25 hp electric start. It died this spring. We took the mower to the authorized warranty shop (A1 GRINDING - 80th and Paseo) and it sat there for 2 months. When they finally repaired the mower we started the mower and Danny mowed for about 30 minutes. He took a break. Mowers off. He goes to restart the mower the and the darn thing is dead. BACK TO THE GARBAGE HEAP REPAIR SHOP - A1 GRINDING. NO ONE KNOWS WHAT TO DO. MANAGERS ARE NOT EMPOWERED TO MAKE ANY DECISIONS. SEARS AND A1 GRINDING ARE COMPLETELY IGNORANT AS TO WHO IS SUPPOSED TO DO WHAT. Finally, after another 3 weeks in the shop, A1 GRINDING told SEARS that there was water in the tank and the carburetor. Ok....THEN TELL ME HOW WATER COULD SEEP INTO A BRAND NEW CARBURETOR AND THE GAS TANK? THE REPAIR WAS A DAY OLD WHEN IT DIED AGAIN!!!!!!!!! SEARS - DID NOT HONOR THE WARRANTY!!!!! THE COST TO REPAIR IS MY RESPONSIBILITY. IVE ALREADY PAID MORE FOR KIDS TO CUT MY YARD THIS SUMMER THAN I PAID FOR THE MOWER. IVE BOUGHT MY TOOLS (ESPECIALLY WOODWORKING) FROM SEARS FOR THE LAST 25 YEARS. NEVER EVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!

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TI

Tierney Micheletti

I visited Sears this weekend for two reasons: to buy a range/microwave combo and a new lawn mower. I had cash in hand, and I needed to purchase these items that weekend. Upon entering the Major Appliances department, there were five employees chatting in small groups with each other (I thought it was odd there were so many associates in that area). I started looking at the inventory while waiting for someone to assist me. NO ONE EVER DID. It is not my job to track someone down, especially when there are five associates clearly not performing a job related duty at the time. After perusing the area for over 10 minutes, I decided Id leave and stop by the lawn equipment since that department was on my out. Again, there were two associates chatting in the area, and NO ONE ever approached me to assist. I was very disappointed in the selection of lawn mowers -- they were all USED. I had no idea a retail store would carry used products -- especially since there is a Sears Outlet store 10 minutes away. I left the store and took my business elsewhere. Im not sure if Sears CEO Ed Lampert has done so much damage to the company that there is a major morale and complacency problem, or, if its just this store that is so awful at customer service. Either way, I wont be going back to find out.

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