Quest Wireless

Reviews 22

SH

Sheryl Hemenway

I really wanted to like this place. The positive is that you can get a good, used phone for a fair price. The negative is customer service though. I was trying to ask some questions about unlocking a phone I had with me, kid working there couldnt answer my question, so said hed have to go ask the boss. Said boss was just around the corner, but too busy to come help me himself. Kid comes back, essentially tells me I need to get a newer phone. So, long story short, I buy a newer phone from them, and kid asks me if Id like a bag for my purchase, and I say "yes please". I ask what the boss is doing in the back to find out hes busy on ebay. Kid, comes back, says theyre out of bags, but "Heres a Walmart bag". Umm, no thank you. Kid disappears to back room then. I stand there for a couple of minutes wondering if hes coming back or not. He doesnt come back. So, my patience got the best of me, and I call out "So, is anybody coming back or am I just supposed to leave without a thank you for your business or will there be anything else?" At this point I figured the boss would come out to speak with me. Nope! Kid comes back out and tells me he was just moving some stuff in the back room. I told him, the polite thing is to tell your customer thank you. Especially since I just spent almost $400 at their store. He stammers an apology, and says a mumbled thank you. I left then quite upset. I can handle bad customer service at fast food places, but I expect a little more after spending that much money at a store. #Disappointing

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SH

Shea Love

They sold me a phone that gives me an error saying that software has unauthorized modification done to it. They told me the phone was brand new but it was obviously tampered with. Also sold me a tablet with missing pieces and would not work. Did not stay connected to the internet. Asked for a refund and I have been waiting for over a week. Spoke with 2 reps (John and Steve) on multiple occasions and nobody has seemed willing to investigate why I have not received my refund. Now I am out of $160. The dont have good customer service. When I went to return my tablet there were also 2 other unsatisfied customers there.

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AM

Amy Ayala

This is the worst place ever and Jon Paul is the rudest most unprofessional man you could ever deal with ever . They fixed my screen on my cellphone didnt set it in there right and it was all sharp they try to say it was the metal but took it else where and they reset the glass . And my sons IPad they bent the frame tried to say it was like that and it wasnt said they give a discount and didnt took that else where and they fixed it like it should of been Setcell is the best plays to go would never recommend or send anyone to this store the staff acts stupid and John Paul is rude .

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KA

Katie Marie

My Samsung S4 screen went black after being dropped and the screen shattered but I could still hear it ring for calls and beep for text messages. I called my phone company and realized I didnt have phone insurance or another option of fixing my phone. So I went here and they were awesome. They were efficient, kind, and my phone works perfectly now. Not to mention they fixed my phone in less than 24 hours and offered to ship it to my address since I didnt have a vehicle. This is the BEST place to get your phone fixed. You will not regret going here! Guaranteed!

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SA

Sara Mabin

Quest Wireless sold me a stolen phone; then they accused me of altering the software to try to get a new phone out of them. Local representatives from Samsung, Boost, and T-Mobile advised us to never do business with them again - they apparently have a bad reputation in the mobile resale community as well. Check out Easy Talk at The Landing for decent refurbished phones for great prices - Quest will screw you the second they get the opportunity.

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EL

Elishia Zakka

They told me it would take 1 to 4 bussiness days to fix my crack phone and unlock it. Its been 7 days I got my phone back and its still cracked and not unlocked. Its like they just let it sit. The man also told me he would charge mw another 100 just to give the phone back. That was until I went up there with my granny and hw knew it was not a joke and gave me my phone and money back. They are the worse !

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RR

RR RR

Tim is the manager, I think, or the guy who runs things in the store. Also, there are two nice guys,,,, Go there,,,, flexibility on prices too. Kind people, they gave me good deal on two unlocked iPhone 6s Plus. for a cheap prices, They also gave me two charger USB cables and their adapters for free with the iPhone. They have good deals also on phone cases

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IS

Isabella McMahon

This place is great. Have been to them many times to get pre paid phone service. Very affordable and helpful. And very honest. They fix phones, repair screens, buy old phones ect... One of those places where the owner & workers just get it. Ive read some of the negative reviews on Quest, ignore them. Just people griping. These guys are the best.

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K

K Titterington

I had my new phone for two months and cracked my screen. The cost to replace the phone was outrageous and my contract still had well over a year on it. They were able to fix my screen in less than an hour and it was very reasonable price wise. I highly recommend this store if you need your phone fixed.

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CL

Clea Barry

I took my iphone in for a new screen because mine was shattered. It was about $50 cheaper to get a new screen here over going to apple. At first the touch screen didnt work properly but I took it back in and with no questions they fixed it and now it works great!

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LE

Leslie Smith

Do not go here to get youre phone repaired. They will attempt to fix the cosmetic damage and will create another flaw during the process. There are plenty of repair shops that wont be malicious like this site.

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DA

Dania Stainbrook

Honest! Unlike the other 3 places I have called! They were very honest about getting a repair done cheaper somewhere! Will definately keep them in mind for the future!

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TE

Teala Harrington

They made my phone look brand new...They our some life savers and thank you guys so much I would definitely recommend tall...

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KY

Kylie VanDyne

Quick, friendly, easy experience. Great customer service. Recommend to anyone needing to fix, sell or buy a phone.

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VE

Vegas Urbon

Great customer service and easy going staff. Will keep doing business Here and recommend it to all my friends!

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AN

Anthony Adams

i was left on hold for 15 minutes and promptly hung up on at 5:55pm just in time to close. Customer service 0

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RI

Rickmau5 And Morty

Ive had an amazing experience here at Quest Wireless... highly recommend this establishment! AAA+++++++

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KI

Kiva Coppage

I had a great experience with this place they fast and has great prices recommend them to anyone

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MI

Mijo León

Just got my phone fixed. The service was great and I recommend it to everyone!

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LO

lovely Tamika

Ive always had a great experience customer service wise and was never delayed

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QU

Quintin James Morse

Excellent customer service, would definitely recommend to friends and family!

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JK

JK Neal

Fast, friendly and affordable! I send all of my friends and family here.

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