Verizon

Category:	Cell Phone Store
Address:	8501 N Church Rd, Kansas City, MO 64157, USA
Phone:	+1 816-415-9566
Site:	verizonwireless.com
Rating:	2.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 11

Reviews 27

David hammond

Hit and miss. Depending on whos working depends on the service you receive. Im guessing they are commissioned based because there is 1 employee in particular who refused to help me(Ive never bought anything from the store) but there are a couple who will do anything asked. My most recent experience was 0*. I was told they couldnt install my screen protector because if they dont sell it they cant do it. But that didnt stop the other guys from putting on my screen protector on 3 separate occasions.

Ryan Terrall

If you absolutely have to go there, ask for Christy, she was so nice! Everyone there really makes you feel like youre dumb, like they act as if theyre smarter than you. The thing I cant get over is the amount of sarcasm that the people working there have. But like I said, this woman named Christy who works there, absolutely LOVED her, she helped me so much!

Aaron Olsen

I came in with a little problem and all of the employees did nothing but make me look stupid. they were not helpful at all. They were all rude and acted like they could care less about customer service. I strongly encourage you to go to a different store if you want help. Scratch that just go to a different store.

Brian Folkers

The people at this store really like to make customers feel idiotic. Absolutely loved our Verizon service, but hated visiting this store. Every time I visited this store I left with a sour taste in my mouth, and ultimately was one of the reasons weve moved to T-Mobile (that, and the ridiculous data pricing).

Katie Hughes

I have always been helped when I needed it. Today I was assisted by an amazing employee by the name of Jessica. She worked very well with me to lower the price of my bill and keep me up to date with the latest technology. Ive never had a problem with the store or the employees.

Brett Svoboda

The manager there has no customer service skills at all. She acted like she was bother that I had an issue with my phone and told me to call Verizon, I did and they said she never shouldve dont that. Ill drive out of my way before going back to this store for sure

Fred C

Poor service, the person greeting people paid absolutely no attention to who was next to be served. She assigned support help to random people walking through door and ignored the people that had been waiting. Just not very professionally run or managed.

A Private User

I have been a Verizon Wireless costumer for the past 4 years, but as soon as there was a problem with my plan, this store was unwilling to work with me or admit fault. I would suggest going to another store or another network.

Christi Kendrick

I have never had a problem with anyone in the store !! in fact they are super helpful and nice thats to bad others havent had a good experience with the store I have been dealing with them for 4 years!!

Katie Cash

The staff here greeted us and started helping us right away. My experience at most cell phone stores is it takes forever to even get helped. They were very knowledgeable and professional.

Jason Nace

On two occasions they have failed to log either the sale of an accessory or to change my data plan. In the data plan I ended up paying a premium for the extra data. Always slow as well.

Kyle Coddington-Brumbaugh

Just tried to call and talk with the store about their upgrade plan and was treated like was I was idiot. Staff was very condescending. I hate Verizon more and more every year.

Kim B

Horrible service. Unhelpful. Verizon doesnt stand by the products they sell. Employees are rude and make you feel like you dont know anything.

Doug Winters

Plan on an hour in this store for whatever the reason. Be sure to get what they tell you in writting, cause its never true

michael mundy

On a busy Saturday afternoon they were quick to address my questions. Switching to Verizon after 10+ years with ATT.

Chance Carpenter

I just needed to switch my sim card into a new phone but wasnt sure how. Came here; they were fast and friendly.

CER-Consumer Electronic Reviews

good, but I was there and they didnt have a phone I wanted that was on display so they had to order it

Tyler christensen

WORST CUSTOMER SERVICE! IF YOU GET XAVIER TO HELP YOU....JUST WALK OUT. INCOMPETENT RUDE EMPLOYEES.