Village Chevrolet

Reviews 3

BE

Ben M

I had a relatively good experience with my initial shopping here. The salesperson (Jeremiah Silbernick) did a pretty good job of presenting the product and explaining the features I was interested in. Was he on top of everything knowledge-wise? No, but adequate. Where he excelled was in well-practiced company line sales tactics. Where things fell apart was in the negotiation phase. The pricing discussions entailed nothing but misdirection, misinformation, and double talk. Village is apparently used to buyers who just take the salesperson’s word for everything, a grave error. Their pricing parameters are a sour joke compared to what even a minimally savvy shopper can easily find elsewhere in town. I found the vehicle I wanted (identical to the one at Village except one option better equipped) at another dealer for $3,000 less than Village’s “best price”. Getting Village to budge a hundred or two was like pulling teeth whereas the other dealer offered the better price without breaking a sweat. Three thousand dollars! Think about that. On another vehicle the salesman claimed that “we have it priced at few hundred over our cost to order it in for you” (sic) while the other dealer beat their offer by nearly $1,700 without batting an eye. The salesman’s claim that other dealers are engaging in shenanigans is unfounded at best and an outright lie at worst. He wanted me to believe that Village was the only dealer worthy of my business while quoting ridiculous prices. Bottom line --- nice place to kick tires but do your buying at a dealer who talks straight and bargains fairly (pretty much anywhere else). In regard to the Sales Manager’s response, several things come to mind: 1. I have no idea what is meant by “second time around” – this was my first, and will be my only, attempt to do business with Village Chevrolet. 2. I test drove the vehicle I did only to get a feel for the model and to investigate the various amenities that particular trim level offered. I had no interest in the vehicle itself, and the salesman’s fevered efforts to sell it to me were a waste of his time – and mine. 3. The salesman knew upfront that my intention was to publish a build sheet on the vehicle I wished to order, the purpose of which was to solicit competing bids on my business. 4. The salesperson was also informed, in no uncertain terms, that I wished to deal in a straightforward manner, that playing “car dealer” was not going to work with me. 5. Village Chevrolet failed, miserably, in their attempt to “earn” my business. As a matter of fact, eight area dealers (eight!) provided bids lower than theirs. They were badly beaten (by more than a few hundred dollars) by five of those dealers. Put another way, eight area Chevy dealers were more deserving of my business than Village Chevrolet. Clearly, better deals are easy to find. 6. Despite these results, I still afforded Village several opportunities to amend their bid and stated clearly that I hoped they would get the sale. To no avail. 7. The salesman’s claim that the other offers failed to include all specified options, advertising fees, etc. is just flat not so. All offers were apples to apples per my specifications and to suggest otherwise was unethical, unprofessional, and dishonest. There may have been some sour grapes factored in as well. 8. As to the statement that the sales manager would “love to talk” with me, my contact information is known to him and I am easy to come by. That is how things went, the point being that talking about competitive pricing is not the same as actually offering competitive pricing. I believe others should take these factors into account when deciding where to take their business.

A

A Private User

I am never giving this place so much as a penny again. It was some of the sketchiest service Ive come across, not to mention one of the worst diagnostics Ive ever seen. My 2000 Camaro Z28 is having some trouble and I asked them to diagnose the issue. The Service Engine Soon (SES) light had come on, I used a code reader to find that some codes were thrown for O2 sensors. Anyone with basic knowledge of an engine knows that O2 sensors do not affect a vehicle when the sensors are cold. Instead, for the first minute or two of run-time the engine warms them up, and after that warmup it starts handling data from them. The engine ran worst when it was first started, but after the sensors had warmed up it acted better: therefore, not the O2 sensors. I gave the guy at the desk several pieces of information (much of it not listed here), but the only thing he wrote down for the technician was "engine does not run well when cold". When he left the room I asked some of the other guys at the front desk to make sure that the tech drove it after the engine had cooled off. I was met with smiles and reassurances of "Sure, well make certain the tech does that." I received a call later that day saying that my O2 sensors were bad and that they would be willing to fix them for 4x the price that I can buy them and do it myself. I asked to speak to the tech, heard his reasoning on why I should replace the sensors, and then when I pointed out that it couldnt be the O2 sensors (due to the reasons in the second paragraph of this rant) it couldnt be their fault. This information was met with "Oh. Well, thats what the code said so I would start there." When I got the guy I had originally spoken to from the front desk back on the phone, I asked him if the tech had driven the car and he told me that he hadnt. Then I asked whether any diagnostics had been run while the engine was cold, and was again told no. I pointed out that all he had written down was that it didnt run well when cold, and asked why they wouldnt diagnose the engine in this state. He informed me that they "do not sit around waiting for stuff like that to happen" and that the diagnostic they had performed was good enough and pointed to the O2 sensors. At this point I was pretty angry, and told them I would pick up my car. When I arrived, they charged me for an entire hour of work. I asked them what exactly the hour entailed, and he said that in addition to the diagnostic it included the 5 or 10 minute conversation with the tech. I pointed out that it took me a measly 20min with a code reader and Google to find the issue with my car, and he basically said "tough luck, pay up".

L

L Berg

Wednesday - was told it would take 1-2 hours for diagnostics. Called at the 2 hour mark because I hadnt heard anything and they hadnt even looked at my car yet. He said it would get done shortly and they would give me a call. Two hours later I called back because I still hadnt heard anything. Thursday - brought my car in to actually be fixed. Dropped it off at 7:30am, picked up at 5:30. I was getting 2 switches fixed as well as something that was covered under warranty that made my check engine light come on. I was told it was all taken care of and paid for the services. Luckily I checked to make sure everything was fixed before leaving because my drivers side window still did not roll down. So I was basically charged for something they didnt do. I was told to bring it back the following morning and it would be taken care of. Friday - Dropped it off at 7:30 again, told it would be ready at the end of the day. I got a call around 3pm saying that they re-ran diagnostics and that it needed a switch - everything that I already knew and PAID FOR. They didnt have the right part and had to order it. I asked to have a manager call me and they never did. By the time I got to the dealership after work the manager had left for the day. I left my car there overnight to be fixed Saturday. Saturday - I will be picking it up today once Im off work. I told 2 employees to lock my keys in my car since I wont be charged for it again so I can pick it up after work since the dealership will be closed. My best guess is that they will mess that up as well. I will never bring my car to them again. Summary: I was somehow charged for services that they didnt even perform, they didnt even look at all of the things I asked to have looked at in the first place (my initial appointment was for the check engine light and the blinker that doesnt make a noise anymore - but was never even looked at). They have completely wasted my time and inconvenienced me and my family. I would never recommend anyone to go to their establishment. I do expect a call on Monday from the service manager for things to be made right. Charging me for something you did not do is so unbelievably unethical, and taking 2 days to fix it is also unacceptable. ~Monday update: Service manager called and all he would say is thats hes sorry since I said I wouldnt ever bring my car there or recommend to anyone. Just another example of their shitty customer service - they dont care to even try to retain customers.