The UPS Store
| Category: | Shipping and Mailing Service |
| Address: | 8014 Olson Memorial Hwy, Golden Valley, MN 55427, USA |
| Phone: | +1 763-525-1590 |
| Site: | theupsstorelocal.com |
| Rating: | 4.4 |
| Working: | 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 10AM–4PM 12–4PM |
Location
Photos 54
Reviews 24
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Jason R Hauglid
Went to pick up 2 packages with 2 separate tracking number, received the first and asked about the second. Was told by the employee it wasnt there, though my tracking email said otherwise.. Got home and called customer service, they assured me it was delivered/signed for at the store and to return the following business day. Whether poorly train or incompetent the employee just brushed me off like I didnt know what I was talking about, didnt even ask for the other tracking number. No effort given whatsoever, was just told "thats it". As a customer I feel like I shouldnt have to challenge an employee in the service industry. They should be dedicated to providing the best service possible, skills that can be developed and applied to every career or personal interaction down the road of life. Hopefully hes there next time Im picking something up so we can have a nice polite conversation, either with him or the manager. Im not mad, just disappointed in the poor service this time.
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Sam Everyman
Profiled and interrogated over a toy civil war musket with a orange tip. Might just be the incredibly rude (and aggressive) managers fault and not that of UPS. Guy at the counter had no problem, manager was claiming my brand new, unmarked, bare, square cardboard box looked like it had a gun in it. What a joke. Ive been shipping replicas for years and this is the third time the Golden Valley UPS store gave me a hard time and held me up, despite going out of my way to explain there were no Co2, lipo batteries, ect.. Kept my cool and eventually someone with common sense stepped and pushed it through but Im never going to UPS again. USPS is right down the corner and they dont make you declare what you have in your box, they dont make accusations when DO declare what you have, and they sure dont treat you the way I was treated.
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Jacob Ewert
That dog is so adorable, I love that theyre open to that at this UPS store! Also, the customer service is incredible. My wife and I left our passports there making a scan, we were freaking out and after getting the managers phone number from a neighboring store - we got hold of his cell and he assured us that they were safe and even offered to come unlock the store after hours. We ended up just getting it the next day, but the guy was incredibly cool about it and very helpful. I worked at a UPS store in Ohio several years ago, and the difference between our store and this store was tremendous with this one being far superior. Thank you, well be back
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Greg Symicek
Just got done after 1 hour in the store shipping 3 parcels to three international locations. Today I had Chris take care of me. EVERY there gets it. You do not have to overexplain what yo need. Randy , Doug, Chris you are the sanity in the shipping world. I had to pick up a package at a different US location that had the Access point. They did not have there"stuff" together. Thanks.......
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A Private User
This store is great! The staff are very nice and great to work with. I LOVE the fact that I can e-mail a file to the store, with my specific instructions, and then pick up my completed project when it is convenient for me. Every project that I have had them do for me from copies, or posters to card board cut outs have been right on the money! Thanks UPS Store Golden Valley.
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A Private User
The UPS store in Golden Valley met all my needs. Not only did they help me make copies of invoices, shred confidential client material, they also helped me prepare my packages to be shipped across the country. I was in and out quickly! Will continue to use this location because of their friendly, efficient staff!
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Therese Kiser
I was in the store right before closing and everyone was in a big hurry -- me, the employees, another customer. But, I received great service and lots of help. I was only making copies and sending a package (free shipping), so I spent very little. It didnt matter, the employee was helpful and efficient.
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A Private User
They did my printing order while I waited and it turned out great. The price was a bit higher than I expected but still worth the convenience. The staff was friendly and the store was neat and clean. I learned that the store was a franchise and the actual owner helped me out.
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A Private User
The ONLY place I will use to ship my expensive artwork. The staff really know what they are doing and help me make sure my valuable pieces find their way across the country safe and sound. I am continually impressed with the pride they have in the work they do.
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Tory Roff
They charged me $0.50 for a piece of tape in order to ship my package. It felt more like they were taking adavantage of me than providing customer service. Being cheap is not always the best business model when the post office is across the street.
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Jeff Ocel
I went in to ship something expensive. The gentleman who helped me was polite, and quick. I paid to have the item packed and shipped. Total time in store, less than 5 minutes. Great service, and with a friendly attitude, and it doesnt seem forced.
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Chad B
Randy and his team do a great job. Ive used their screen printing service for several years now for my volleyball team t-shirts. My team has been very pleased with the quality of the shirts as well as the correct spelling of their names. :)
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Q Caylor
Our teams banner looked great in the parade and our flyers flew out of our booth! It couldnt have been easier or faster to send electronic files and have it all printed in no time. Definitely recommend the great service and easy location.
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A Private User
They were able to do a large poster for our business while we waited!! I am amazed at the service and how nice this store is. This small buisness made a difference for our small buisness!
Thank you!
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Julia C
Convenient hours, friendly staff. I mistakenly remained logged into the printing service for too long without realizing it was pay per minute. They were nice enough to refund part of my charge
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H Brewer
Popped into this location to mail a letter and was pleasantly surprised by the efficient, friendly, and prompt customer service from Randy (and Shorty! :) ). Keep up the great work!
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Amber Kerrigan
By far the best experience Ive had shipping an item! The staff were polite, prompt, and answered my questions thoroughly. This location also has lots of parking.
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Amber Spanier
I dropped off a package today and the service was great. Everyone is super friendly. The best part was the dog, Shorty. I love when businesses have a dog.
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Jack Walter
Excellent customer service, the line moved fast and the workers were knowledgeable and helpful. Will be bringing all my shipping to them in the future.
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A Private User
I visit this store probaly once a month and they are also very friendly with a smile and great service. Would high recommend them!
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Andrew Rosa
Best UPS store around, and Ive been to all of them. Friendly and knowledgeable staff makes all the difference
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A Private User
The color copy job I had them do was perfect. The associate that helped me was very friendly and knowledgable.
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Ryan Strozewski
We use these guys on a regular basis for our printing needs. Superior service in every way. Thanks guys.
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Evan Yuhala
Guaranteed to be delivered on a saturday, didnt get shipped until the mon day after. no refund.
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