The UPS Store

Category:	Shipping and Mailing Service
Address:	14033 Commerce Ave NE #300, Prior Lake, MN 55372, USA
Phone:	+1 952-226-1800
Site:	theupsstorelocal.com
Rating:	2.5
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–5PM Closed

Location

Photos 9

Reviews 14

Matt DeRusha

Ive dropped off a lot of packages here in the past. Theyre always fairly cold, and not very friendly. They always try to push purchasing stamps, which I assume is their way of up-selling you. I dont blame for this at all--you gotta make money. Last night, I got there after hours to drop off a pre-paid package. It was packaged, paid for, and all ready to be shipped; we were just looking for a drop box or something. It was 7:30 pm. I didnt see a box to drop it off at, but we saw a gentleman inside with the lights on. My wife politely knocked on the door, and asked if she could just drop off the package, and the gentleman looked and shrugged his shoulders. He then proceeded bend down and rummage through a cabinet. I knocked on the door after that and tried to ask again, and he did the same--he shrugged his shoulders. All I was looking for was an explanation. Why couldnt I simply give him the package to send tomorrow? If their systems were down, or was against policy, then I would 100% understand. But he didnt give an explanation. Instead he shrugged his shoulders and ignored us like we were trying to cause trouble or something. I will go out of my way to never give this store my business again, and I hope you do too. I know this is a one-off experience but it has tarnished my view of this store all together.

Robin West

Horrible. The owner, Kevin, doesnt care about the poor customer service skills of his employees. He is rude. I was trying to avoid a UPS per box charge for business packages delivered to my home by picking them up at his UPS Store location. I explained my situation to two of his female employees, neither one bothered to tell me it was going to cost twice as much to have them delivered to their location versus having them delivered to my home address. Neither one bothered to mention a receiving fee at all. My advice to you is, if you have issues with Kevin and his UPS Store in Prior Lake, take your complaints to the Customer Service department of UPS. Although independently owned, the UPS Store still carries the UPS brand and UPS does care about their brand. Kevin refused to do anything other than offer to ship the 10 boxes back to Washington where I could have them shipped to the Eagan location if I wanted. It took talking to UPS Customer Service 2 times, 2 customer service reps and one supervisor but they are moving my shipment from Kevins Prior Lake UPS store, a mile from my home, to the Eagan hub where I can pick up my shipment tomorrow without any fees. It killed an hour of my afternoon to make that happen.

Sam Puppe

Terrible experience. Had to contact the BBB to get my money back. Had an international package shipped to Spain only to have it returned and being threatened by UPS to be charged for it to be shipped back. Person at The UPS Store said I shouldve asked the right questions regarding an International Package. If youre a company and you want people to continue to do business with you isnt it smart business to educate your customers? Nonetheless went to the BBB, got my money back and will make sure never to go there again to ship any packages. Gives UPS a real bad name.

Will D

The last 3 times Ive been in they have been outrageously expensive on all services they offer... always try to upcharge/upsell. Last order: $30.00 for UPS ground, $1.00 for a piece of packing tape, $10.00 for a small box, $7.00 for the service to pack the box.. unreal.. thats like $126.00 / hour for packing... Owner is aways working and very smug. I understand an independent business making a reasonable profit, but not a killing if he wants repeat business.. Make the drive to another store or better yet use Prior Lake PO - all great people and half the cost literally. ..

Becky Duerkop

OVERCHARGE !! OVERCHARGE !! OVERCHARGE !! Do your homework or use another location. This place overcharged me $45. When I called about it, the answer I got was "unfortunately, we dont have all the options " so even if you ask the question, you dont get an honest or straight answer! Then she said " was that an ok answer for you"? What a terrible excuse for customer service! Ill never go back to this place again. Sounds like I from other reviews I needed to work with Kevin!

John R

Ive been a mail box customer for a couple of years now. Kevin has always been fair and charges a reasonable price for his services. Having my packages delivered to the UPS Store rather than having them stolen from my front door is well worth the cost. If you want to save a few cents, use the government run delivery system and see if your package get delivered on time, or at all.

Joshua Rosen

Balding old man (manager) obviously had a bad day... was dropping off a prepaid package and guy had a terrible attitude. .. smile baldy, life is too short to treat customers that way...thats why you have a terrible rating on Google. I bet if you smiled more and treated customers with respect, you would have a better day and rating. ..customers beware of this UPS STORE

Christopher Contreras

Had a couple questions about shipping a firearm to me in Colorado, Manager was extremely rude and short. Instead of talking to me he hurried me out the door. Knowing that UPS will send firearm to a licensed dealer here in Colorado, he was absolutely no help and just unprofessional.

Jared Weniger

This store is really a new so I do not understand the review next to mine that give it one star saying that they had poor service theyre 12 months ago this is a very new locations smells new new carpet new paint new everything my experience was great

Robert Stanton

Waste of time. I dont know how an establishment of a chain shipping service can be so out of whack. Horrible all around. Id give 0 stars if possible.

Cole Jensen

I dont understand the bad reviews. Every time Ive went in it was fast and easy. Nick usually helps me out and he does a good job.

John Snyder

They are always able to do what we need done. Theyre knowledgeable and fast.

Bob Pollard

Incredibly expensive. Wont be back.

Roberto Gonzalez

Get it done