The UPS Store

Reviews 11

A

A Private User

I have been a UPS consultant for 3 years, used UPS and UPS store services numerous times. This store #1981 is the ABSOLUTE WORST. 12/15/2010 - James is the manager(owner) - very friendly and easy. Heidi (would not listen and does not proactively train folks). Alisha is new and being trained....NOT the customers concern when trying to send packages during rush hour. ERRORS: 1. PRINTED old FROM address from UPS database when CLEARLY new address was mentioned in the form to be filled out. - 2. ENTERED SHIPTO ADDRESS incorrectly multiple times AND missed critical ship info 3. heidi - was rude and would not listen - went as far as saying - relax - this is after almost 1/2 of waiting for the trainee to figure stuff out....while a customer waits. 4. Was unable to recognize international address and was about to put CANANDA and LOCAL Pennsylvania mail along with international. 5. Heidi would not chip in ahead to help - costing the customer additional 1/2 hr.. so what should have been a 20 minutes (there were no huge wait lines) became 1 hr ordeal. I would go to this store if JAMES is the only guy working there, the rest have to be replaced with more efficient folks. Alisha is new so I wouldnt blame her, but rush hour control should be more efficicent. 4.

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Megan Rustad

Very poor customer service - rude! I went into the store to drop off a USPS package (I know its not UPS, but dropping off USPS to a UPS store is a common occurrence) and I just said that I had a package to drop off and handed over the package. The woman behind the counter was very rude in her comments and tone. Heres how the conversation played out (keep in mind her tone): The woman said "THIS is a USPS package so I CANT give you a tracking number!!" Which was fine since I had already purchased the label, I didnt need a tracking number and didnt ask her for one. Then she proceeded to say "And this WONT go out today, our pick up already happened today!!" Which, I hadnt asked for that information. I then asked her for the times that they do get pick ups and she said "I have NO clue!!" Which, okay, she could have stated that in a different, more professional, just more kind way. So then I asked if she had a rough estimate of the pick up times and she said "I dont know, one pickup is sometime before 2 pm and one pickup is sometime after 2:30 pm." Very helpful...not.

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LaToya Bell

Overpriced for mediocre work. First of all, I wanted color cardstock and they only have WHITE paper. I was in an urgent situation so I went with it. I had someone else pick up the order so it wasnt til a couple days later I saw that they charged me $30 for 15 cuts on 2 files that needed 1/4 cuts. Should have only been a total of 4 cuts (2 cuts per file), but they said the sheets werent aligning properly so they had to cut them individually. It was 2 files with 8 sheets. How is it my fault that your printer is inconsistent?! Also charged an extra $0.50 for Cardstock, which was a complete shock to me. I called the store and corporate to try and resolve but they see no need to rectify this situation. So the least I can do is warn everyone else. Save yourself the unprofessionalism and cost...go to the one on Shingle Creek in Brooklyn Center (#2108). Its not too far away from this one in distance but galaxies better in terms of quality, cost, and SERVICE.

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M Herman

The Brooklyn Blvd. & Broadway UPS Store, they tried to rip us off, 3 shipping packages that should have cost a total of $161.00, they wanted to charge us $303.00. keep a close eye on these independent UPS Store owners at 7964 Brooklyn Blvd; they will take you to the cleaners. they are extremely unfriendly they never smile that should tell you something right there. we took our 3 packages to to the Maple Grove UPS Store and they were super friendly and charged us the appropriate shipping charge of $161.00 for the 3 packages our Company will never do business with the UPS Store #1981 at 7964 Brooklyn Blvd ever again.

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Shi Kadi

Not sure what the negative reviews are for or why these individuals who posted the reviews at the time are lackluster bitter. I purchase and print my own prepaid labels from home on my ups online account. Then affix & tape the labels onto the box, drive over to this ups store branch at Brooklyn Blvd, drop it off & get a receipt for my records. The staff here are always friendly and willing to help. Havent had any negative experience over the 8 years I been coming here for my shipping needs. People need to relax and chill

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Thomas Marchant

I showed up to have them print and bind some presentations for a high-level client meeting. Not only were the unable to complete my print job, but they allowed me to stand there waiting for ten minutes before letting me know that. They cost me having decks at my meeting and required my team and I to improvise on the fly. Additionally, they were rude to the customers in the store, and appeared to be unable to say anything other than "I dont know," or "I cant do that." Was highly disappointed.

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Christina Loma

Always had a positive experience with the staff here. Very friendly, helpful and make it an easy process so you are in and out quickly!

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Martin Masters

The counter person here is either an idiot or a liar. She kept saying that she could only ship by UPS because her Internet was down.

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Mario Solis

Ive been here for printing and shipping as well, the employees are always patient and helpful with anything I need.

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Brandon Befort

NEVER go here... lady was rude. It cost me $7.00 to print a 1 page document and scan it! What an absolute joke!!

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A

A Private User

Great People, expanded services, freight, international shipping

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