FedEx Office Print & Ship Center

Category:	Print Shop
Address:	3535 Hazelton Rd, Edina, MN 55435, USA
Phone:	+1 952-820-6000
Site:	local.fedex.com
Rating:	3
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM

Location

Photos 32

Reviews 15

John Fossum

I have patronized this location for over 20 years. It used to offer excellent service at low prices. That was before FedEx acquired it. Since then, its been on a fairly steady downward trajectory, especially the self-service side. The equipment generally works well, but only when its maintained. The staff members dont seem to check very often to see whether copiers are out of paper or low on toner. If theres a problem, youre the low man on the totem pole for getting assistance with a machine issue. Youll only get help when there is nothing else for the staff to do. Last time I was there I had about a $40 job. First the paper was out on the only available machine. It took 10 minutes to get someone to deal with that. Later there was a paper jam problem. While looking for a staff member to help, the job timed out and someone else tried to use the machine. This required the store supervisor to have to count the copied pages to figure out what the bill should be. While I was looking for assistance for the jam problem, I approached an employee near the front counter who was doing nothing. When I asked for help, he replied, "Im on break." I usually assume that an employee in the work area is actually available for duty. At 12 cents per page for routine copying, the service is abysmal. I switching my self-service copy work to Office Depot or UPS. I dont need to deal with disinterested staff anymore.

H. Farr

Ross (who is currently in training) saw that I was waiting so he came over from the packaging area to help me this afternoon and provided nothing short of great customer service and I was on track to have what I needed by the next morning. Since what I brought in needed to be cut up, and I didnt make it the right size, Amy came over to help show Ross. Literally within minutes, she had taken the initiative to show him hands on what to do and cut up everything I needed and I was out the door. Really great customer service, positive attitudes all around, I was very pleased. Thank you! Ill be back :)

Whip It

Wonderful experience of waiting in line for 15 minutes and had to bail. Couple of people on the printing section said you have to go the "pack it area" for the packages even though they were standing around not doing much and were helping on the package side while I was sitting in line just minutes before. Apparently, the package people can selectively choose when or if they can help on the printing side. If I wanted crappy and random customer service I can go to the post office. Nice work FedEx.

Katherine Soens-Adams

Always understaffed, always a 10 minute minimum wait--and sometimes without any actual line because theres no one there to help you pick up your package (the print employees will look at you out of the corner of their eyes and then pretend they dont see you). Once I do get service from someone they are always very polite and apologize for the wait, but it never changes. The experience reminds me of a cross between the DMV and the post office.

Bin Zhang

They ran out papers on one of the printers, and they actually gave me a bunch of papers to let me put papers into the printer myself.... Im a customer and Im not there to do their job! Also, there was one time about 3 people and I were waiting for almost 30 mins and no one helped us!

Jeremy Anderson

This location just refused to ship a package of mine because of the package. Its a box. Its not a damaged box. Theres nothing wrong with the box. It doesnt have writing on it or is irregularly shaped. Its a plain box. But they cant ship it "from this location"

Erik Laing

While set up for quick easy self serve printing, the hardware does not work reliably, and then they charge a premium to have their staff work around their own short comings in the machines. Not very customer service oriented, and disappointing.

Justin Schoonmaker

Been to a ton of fedexs for printing and at this one I was told they do not print behind the counter and I have to use the USB kiosk. It took a while for them to see I was standing in line and then to hear that, Im heading to office max.

ramarao koneru

I was here to send an International Shipment.There was a tall white man with Glasses(dint know his name) who had all the right information and seemed very knowledgeable and helped me with my shipment.

Nathan Tift

Only one person was working here in the middle of the day on a weekday. Having to buy a card to use and then get change back at the register just to make one copy or send a fax is a little ridiculous.

Dede Targowski

I wont use this location anymore. Im amazed at the rudeness Ive experienced from the printing center in particular. Twice now is too much. UPS prints just as well with friendly service.

Phillip Gary Smith

I have come by here at all times of the day or night over time. Everyone is attentive to my needs while friendly in their attitude. This is a nice store.

GL Davidson

Appreciated the courteous employees. Store very clean and organized Prices good and service very helpful and timely.

A Private User

They have pretty helpful people there.

Jiten Dattani

Good people, very good service