T-Mobile

Category:	Cell Phone Store
Address:	3467 River Rapids Dr, Coon Rapids, MN 55448, USA
Phone:	+1 763-576-0467
Site:	t-mobile.com
Rating:	3.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 11AM–6PM

Location

Photos 12

Reviews 7

Joseph Bartlett

Anytime you need to go in store or call in to change something with your account you get charged a $20 service fee that isnt mentioned until you get your bill. Location specific review: Employee lied to me to try and get me to spend a lot of extra money. I went in to upgrade my phone and plan using a transferred upgrade from an eligible family member (this was several years ago when upgrades were still a thing). I was lied to and told that we could not transfer the upgrade. The family member with an eligible plan would need to upgrade their phone to a smart phone (also would need to sign up for an expensive data plan since they didnt already have a smart phone) and I would have to buy the new phone. I thought this sounded fishy and we also did not have that much money or desire to upgrade plans, so we left. I went online to check, and sure enough you can transfer upgrades! So within 15 minutes I had transferred the upgrade and ordered my new phone without having to spend hundreds and upgrade existing plans. General review (based on recent phone conversations): Anytime you need to go in store or call in to change something with your account you get charged a $20 service fee that isnt mentioned until you get your bill. This experience is when I found that out. Recently, I decided to buy the Galaxy S8 so I went online to pre-order the phone. To my surprise, I was no longer an authorized user on our family plan and could not pre-order the phone let alone do anything with the account. I had to call in my pre-order, which costs $20 that they wont tell you about. I explicitly asked for the insurance to cover any damage to the phone and to sign up for their new Jump! upgrade program. The guy on the phone even recommended that package at an extra $12/mo. I checked my first bill and sure enough, NO INSURANCE AND NO JUMP! T-mobile charged me $20 for screwing up my order and Im walking around with a phone that costs nearly a grand thinking I have insurance on it when I dont.

Heath Helmbrecht

The worst customer service. Went in for help with my account as my lease was running out, and I needed to change my plan. The rep told me she couldnt do anything about my lease, it was too late. She also stated that she couldnt help me change my plan because I had used too much data this month already. She said I had used 13 gigs, I knew that was a lie. I asked her to check again and she said the same thing. I left the store pissed off and ready to close my T-Mobile account all together. I checked my data usage when I got home, .5 gigs! Ridiculous. Luckily I was able to call customer service and they were able to help me with my phone, confirm my data usage was @ .5 gigs, and help me change my plan. They told me all the information I was given in-store was incorrect. I typically dont like doing these things over the phone, thats why I went to the store. I wont be returning to that location again. If you do visit this location, be sure to do your homework and double check any info they give you. Im so glad I was able to get things straightened out for myself, but I never would have if I would have just taken the word of the in-store rep.

Vashti Jade

They arent horrible. Theyre horrendous. Dont waste your time. First semi-unpleasant experience was when I simply called and asked a question about iphone 6s being in stock and the guy who answered sounded totally annoyed that I was calling and like he didnt want to answer my very simple question. Not that big of a deal but a month later when they did have it in stock and I went in to purchase I waited A long time and noone even greeted me OR acknowledged me and after an hr of waiting after walking up to an associate and being put on a waitlist I was served by a skinny blonde girl (describing her looks so tmobile knows who she is when they read this review even though her looks are irrelevant.)who spoke condescendingly and couldnt answer my simple questions properly. I ended up making a phone payment not realizing thats what I was paying for and then I was told it was non-refundable and that the jump program still requires a down payment for the iPhone. So then really, what is the point of the jump program? I may as well sell my phone on Craigslist and move to a better carrier.

Matt Johnson

When I arrived and started looking at phones the prices shown are FAR from clear. I was up for a renewal at "full discount" the phone I see said in large print $199.99 so they ring it up and then charge me $313.00 and explain that that price is the down payment for a differnet line of services. Then the phone which was supposed to be BRAND NEW had pictures from the previous owner on it (Yes I said NEW) and their kids. So he swaps that phone with another and tells me that they are happy to waive the restocking fee (ARE YOU KIDDING ME??? I DIDNT EVEN LEAVE THE STORE). Then I am talking to my co-workers and they advise me that this phone is FREE with a new 2 year agreement in-store tomorrow. The sales guy never mentioned that point. I have been with T-Mobile for over 6 years and they are getting more shady by the day.

Seth A

Told me I could buy a phone from elsewhere then use it on their plan. This was a selling point for me as I wanted a T-mobile gs4. Then the phone gets blacklisted because the person I bought it from stopped making payments in February. They would not unlock it, contact the original buyer, make it right by giving me a discount on a phone, nothing. The big selling point ended up stealing $400 of my money. T-mobile is unorganized, lazy, and sketchy. This store is greedy and has 0% customer service. I dont know who actually robbed me, this store or the guy who sold a T-mobile phone he didnt pay for. Obviously T-mobile makes it very easy for the honest to get used, and the dishonest to make tons of money selling their contraband phones. Not even a pawn shop is this sketchy.

Aleksandr Rudenko

I walked into the store and was immediately greeted by a nice gentleman who appointed me in the right direction. I was then introduced to Michelle who helped me out and explained possible plans. After explaining that I probably wouldnt be returning to that specific location due to the inconvenience of location, she became upset with me. She literally explained how she put so much time and effort into making a plan (which took less than 10 minutes). She also made it clear that she gets paid on commission, so if she doesnt make that commission then at least someone else in the building will. Her comments left me uncomfortable and with a clear decision to not return.

Tammy Lindbergh

In the past five years since I have been visiting this location there has been a variety of new faces. Even though, I have loved the helpfulness and kindness at this store. Last time, my experience was going swimmingly as I was purchasing a pair of Sync Up Drive when the manager "Liz" approached my kind associate. He seemed distraught and after she left, he rushed through to help the next person, as though Liz had stopped by to encourage him to speed up. At least thats how it seemed to me, a loyal customer to this store who has seen their fair share of new faces. Wish this one never came around.