Verizon

Reviews 6

SC

Scott Charleson

Prepare to be overcharged and unsatisfied. I really should have read the reviews before going into this store. Heres my letter to the manager of the Elk River store... Hi Skye, I am reaching out to you in hopes you can make things right and wrap this issue up for me. I came into your Elk River store last night to purchase a full-price replacement for my wife’s iPhone 6. I didn’t want or ask for anything other than a new-in-box phone…. It went wrong as soon as I got home and realized that I was not dealing with an Apple-Store-like transaction…. My (normal) Apple Store iPhone Upgrade Experience - Purchase unlocked phone, unopened in store - Have a great discussion about my key interests and develop personal relationship with salesperson. - Last Apple Person I met was John. We share a common interest in running and he gave me his card to chat about upcoming runs - Pop in SIM when I get home - Done. End of story, everything works flawless…. My Verizon Experience - Purchase Full-price, Unlocked phone - at same price as in Apple Store - Ask Dan, “Not going to get charged for any SIMs or anything, correct..?” - Dan says “No, of course not…” - Dan opens phone… I ask why… He says, “To make sure it works…” - I have purchased almost every apple product since 2006, none were DOA out of box… - I walk out, thinking, “That was as easy as getting it from Apple…” - Get home and find out; - Charged a $30 upgrade fee - even though I upgraded nothing… I paid pull price… - My line was converted to an “Upgrade” and billed $0.99 for the upgrade over the next 24 months… - So I am committed to early termination fees..? for the next 2 years..!..? - I call Verizon Corp…and they have no idea why Dan did what he did and offer to credit me the $30 if I pay the $0.99 “Upgrade fee” - I tell them I upgraded nothing… I paid full price - $649 - for a 32gb, 6s plus… - So far, I spent 30 minutes in store and 20 minutes talking to Verizon on the phone… - My wife texts me and says “My phone doesn’t work….” - Turns out Dan deactivated my wife’s phone ---- to be helpful..? - Go back into the store and ask “Why” to all of the above… - Dan says, “we discussed and made ALL of this completely clear to you” - He did not. My expectations were the Apple experience above.. He wasted over an hour of my time now… - I said, “Why are you charging me a restocking fee..?” - Dan said, “The phone is opened… We can’t sell it as new…” - I said, “I didn’t open it..! YOU did..!!” - Anyway, I said, “Return this phone and I’m not paying for the restocking fee because you have not been honest with me and wasted my time…" - The Store supervisor came over and did nothing except support these deceptive, time-wasting practices…that hurt your store’s reputation…. - I started with Bell Atlantic Mobile (Before becoming Verizon) in ’95 and we never had the “screw the customer” mentality…. Quite the opposite. We knew - back then - that word of mouth meant everything…. - Now I’m writing you as the last effort to see if you’ll make things right. If you won’t, I will; - Dispute the $35 re-socking fee - Take this store to court, if needed - even though it will cost me more than the ‘restocking fee - Warn other potential customers that they should go to Apple instead of a Verizon store... I really feel I was taken advantage of when I expected you’d treat me right - like Apple. That’s why am am pissed off about this. The ball is in your court. ...

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Heather Herman-Burkhart

Normally we find Pam & she is terrific. This time it was busy so I just spoke to whomever. My car charger had stopped working 3 months ago & I finally had a chance to bring it in. Before I could even explain what part wasnt working, I was told it wouldnt be covered. When I tried again to speak to say what was wrong with it, I was loudly told it was corroded & thats why it wouldnt be covered for replacement. (It had some road salt on it from falling on the floormat) Thats not even the end that doesnt work! But I was so put off that I wasnt even given the chance to speak & treated like I was trying to get away with something...that I just turned around & walked out. The charger end that goes in the aux outlet in the car is the broken part. One of the tabs is stuck & wont stay in the outlet without physically holding it in. Thats fine if Im a passenger but not if Im the driver. I had just used it that morning when I took a friend to the airport & she was able to sit there & hold it on the way down for me. I called customer care & had it taken care of, but it took so much longer than it needed to be. And it was embarrassing to be treated like that at the store. I get youre busy, but maybe find out whats going on first before making a judgement.

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Hal Kruschke

Verizon sells you equipment insurance and leads you to believe that you will receive a replacement phone the next day. 4 days later and I am now out of town on business for 2 weeks without a replacement. This all could have been avoided if this stores management would have allowed the replacement to be shipped there so I could have picked it up on the way to the airport. They claimed it was a liability issue. Well, if thats the way you provide customer service I think I have little to lose by taking my business elsewhere. Been with Verizon for 15 years and will only be with them for 1 more...

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Robert Boever

Called Verizon about getting a SIM card and was told this location closes at 8pm and that they would let the location know I was coming. I immediately hopped in my car to get to the store and arrived at 8:01. The guy came to the door and was talking to me through the door saying that they are closed and never got a call and proceeded to tell me through the door that he wouldnt give me the SIM card which would have taken a shorter time than trying to tell me they are closed. Very rude and very disappointed with Verizon because of the way I was treated at this location

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Vicki Kimmick

If you want horrible service, go to this store. Nobody asks what it is you are looking for, a person just walks up to you and asks for your name and number and tells you that there are 2 people in front of me needing assistance. All I wanted was a phone cover and a screen protector, it would have been a simple 5 minute sale. Oh well, get better service online with Verizon and free shipping. Horrible experiences more than one time and I am done with this store.

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Darindaryl

Very helpful employees at this location. Kristina is the best!! I followed her over from another location once I found out she was not at the other store anymore. The person below that said they had to give a name and number and had to wait for help, well that is how things work!! All verizon stores have this implemented. It is called first come first serve just like going to dinner!! Get a clue. Thank you Verizon Elk River for a very good job. Darin

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