Saks Fifth Avenue

Category:	Department Store
Address:	2901 W Big Beaver Rd, Troy, MI 48084, USA
Phone:	+1 248-643-9000
Site:	saksfifthavenue.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–7PM

Location

Photos 100

Reviews 30

Megan

I would give this store a negative star if it was an option. I tried ordering a pair of sunglasses over the phone (they are not available online and I live in a different state) and not only is the hold process a nightmare, but after 30 minutes of being on hold when I finally got a sales representative they were too incompetent to place an order over the phone. I was told by the manager I had to physically go in the Saks store near me to order them because I wasnt already in their "system." Well I wasnt in the system because I do all my shopping at Nordstrom and unfortunately they didnt carry the brand I was looking for. I will NEVER be giving my business to Saks again. They have the WORST customer service I have ever experienced and the sales associates only care about getting their commission.

rex jajji

"Buyer Beware" I was always a fan of saks fifth. Bought all my designer brand shoes, belts, and watches from here. I had the worst experience with Niki B. She wouldnt exchange a defective belt that I had just purchased. I spent good money on the belt and then when I looked at it the belt had imperfections on it. I felt like my money was poorly spent at saks fifth this time. Niki B the manager threatened to call security on me if I would not leave just because I was demanding for some help on this item. I usually do not leave reviews but this times I had to. I will now be shopping at Neman marcus. Thanks a lot Niki B.

George G

I have been shopping here for about a year now and I must say I disagree with a lot of the negative comments. I work with someone named Linda based out of jewelry but she’s helped me with my Cartier purchases, Chanel, Moncler, whatever you can think of she shops around the store with me. She is knowledge about products and has given me great and honest opinions about what ever I have showed her. Thank you for all of the great service Linda!!

Natalie Chin

Worse Saks ever! I never write reviews but I just cant believe how bad this store is, I love Saks and been to Saks in ny boston la Chicago and this is so far from the standards. Plus I bought a jeans and they didnt take off the security tag so when I got home, I cant even wear it! Omg I have to drive all the way back to get it removed?!?!! Unbelievable

Eva Maslach

Guaranteed to be ignored by all staff, including all the management after you reach out to them to voice your concern. I went in there to make a purchase, spent about an hour waiting for someone to help me and just ignored by everyone. I WAS READY TO SPEND MONEY AND MAKE PURCHASES only get ignored.

Michael Lea

Not a good selection of stuff here, tried to get a pair of shoes and some white dress shirts and despite the size of this place there wasnt anything for me to buy. They only stock shirts that large enough to sleep in, seriously try stocking a slim fit, you know that size the 75% of people wear.

Scott Greene

They went out of there way to help me in the jewelry department...Two woman where wrapping while one was ringing me up !! Store manager even helped out because I was in a hurry to get it wrapped and purchased before my girlfriend knew I was buying it !! GREAT CUSTOMER SERVICE !!!

Chiquita Howard

Fabulous time shopping! However I wish had more cash to take a shopping stroll to Nemein Marcus. However Im thankful. Maybe next time! Thank you! Ms. Chiquita, Founder,CEO,& Visual Fashion Stylist, for Wilderbellemoore INC

Catharine Carne

Celeste in shoes is amazing! Love, love, love her. The shoes at Saks are to die for and Celeste helped be pick out the perfect shoe to wear with my suits for work- sexy yet classic. Thanks! Im so happy with these shoes!

A Private User

I am 20 and I look like I am 16, so they never treat or greet me with any respect and I have been shopping there for years. It takes someone at least 16 min to acknowledge my presence. Now I just shop at neimans.

christian Chichester

Went here to make return from an online purchase, rude staff. Went back another time and the staff wont say hello, or even make eye contact. They have zero interest in making a sale, go to Nordstrom or Neimans.

Sherrie Ellen

Sales people took very good care of me during my last few shoping visits. Lately this has become one of my favorite places to shop when I am looking for something special for my real estate business attire.

A Private User

Amazing product selection in their cosmetics department! Jessica keller on the second floor is the best when it comes to knowledge on all if the lines. She is highly recommended!

Frederick Price

I love shopping here. Great salesman helped me find the perfect suit with the perfect shirt, tie and shoes. I am very pleased and plan on going back soon.

Zeinab Makki

Very high designer items at this location. Also every time I go in there I get great service from the associates everybody is always eager to help.

Chad Ramocan

The staff tends to be fairly attentive. I appreciate the fact that they dont "hover." They offer a good selection of premium designer clothing.

Gabriela Gjoka

I ordered a pair of Gucci flip flops and got over night shipping and they came 2 weeks after and they wont even let me Size swap waste of 300$

Clayton chapman

I feel I should at least give a good review/shout out to reimi in the fragrance department who has been kind to me whenever ive been there.

Michael Hoang

Great luxury shopping experience. 3 floors of power house fashion. Shoe salon for womens is always busy.

Daniel Huk

Bought a pair of gucci flip flops but when I got home they were both for my right foot