Category: | Pet Supply Store |
Address: | 1217 Coolidge Hwy, Troy, MI 48084, USA |
Phone: | +1 248-643-0694 |
Site: | stores.petco.com |
Rating: | 3.4 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM |
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Kate S
Last night we went to Petco to buy a dwarf hamster for my daughter. She had waited over a week and this was a big moment for all 4 of the kids. The place was not busy and I had to have the cashier page for help twice. The first time I saw a man in a red Petco shirt walk right by and not even look our way so I assumed he had another role. 20 minutes later she mentioned her manager was the only one available and paged again. He walked up to me with a completely disinterested look on his face and didnt even speak when I said, "Can you help us?" He just looked at me and did a slow nod. I asked if I was inconveniencing him and he just shrugged and slowly shook his head no. I grabbed all the kids and walked right out of the store and over to Pet Supplies Plus on Woodward where we got help immediately from very knowledgeable staff. I will never be back here.
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Máxima Zorreguieta Cerruti
I went to adopt a cat and the lady at the store was very condescending and mean and wouldnt let me adopt one. She was an older woman - in her 50s - and said she didnt feel comfortable letting me adopt the cats because I was a "young man". Im 22 years old. I could have easily proved that with my license and grew up on a farm taking care of animals including barn/house cats. I now work from my home in RO most of the time. A grown adult should be able to adopt a cat and men can love animals just as much as women. What is this misandry?? I went to Petsmart later that week and met my best friend. I attached a picture of him - and he is so playful and affectionate. I feel bad for the cats that will have to live in shelters longer/wont be able to find their forever home because of the crabby old woman at Petco in Troy.
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Megan Vohs
This was supposed to be a fun experience for my son to pick his first fish for a 3 gallon tank gifted to him on Christmas. My son is 4 and couldnt wait to look at the different fish and pick out what we needed. Instead of that fun experience, I ended up having to YouTube what I needed for my tank and for the three types of fish that were spit at me for that size tank, to which we had to search the many fish to find the ones were told to us. The fish department was not busy, and the man "working" that area walked passed my son and I as we tried to figure out what we needed. It stressed me out and I walked out feeling like I knew nothing on how to care for this fish. Thanks YouTube for all your help.
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A Private User
I took my cat to get groomed. They did a fine job and the girl is nice that does the cat. However, my cat ended up getting fleas. I do not have any other pets and my cat does not go outside. When I told them my cat got fleas from their salon they said it was not possible. ?!? They told me my kids probably brought a flea in the house?!!?
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Susan J
Im not sure about the older negative reviews either. I always get great friendly customer service. They have a huge selection and they will also price match if you tell them you found it cheaper. I do agree they seem understaffed but if you ask the cashier to page help for you, its much easier and quicker.
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Priya Kapur
Horrible customer service. Took almost half an hour to get someone to help me with the fish. The worst part was that the store was practically empty, but the only two employees to be seen were sitting idly at the registers. The prices are also higher than neighboring pet stores.
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A Private User
i have to admit to getting my food and supplies at other stores, but I have been very happy with the grooming. Always have appts. available within a few days and are very reasonable. They are always friendly and patient.
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Keith Shamma
Adopted my puppy from a rescue that has events every weekend at this petco. Got great discounts on training classes and other pet supplies. Staff was so helpful and friendly. Best pet store in the area.
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A Private User
The store is very overpriced and does not have a good selection. Also, the adoption organization they have in their store with the cats is horrible! The people for this organization are rude!
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Cornell Squires
Yes Petco supplies in Troy, Michigan has everything I need for my pet. Also when I was shopping at the store they were nice enough to carry out the heavy pet supplies to my vehicle.
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Seeme Soon
Disappointed again at dog food selection for blue buffalo brand...scarf up some that will work and then...no one at register or even near by...waited 5 mins...left without purchase...
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Beverly Jolin
Still waiting for service after i was told twice someone would be over in the fish department. Trying to make a fat purchase about to go somewhere else. 20min standing around.
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Deristotle Lee
Wonderful selection and customer service! Im not sure if the older negative reviews were even valid, but if so, they have definitely turned things around!
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Marcina Cole
All my visits to Petco supplies store has been positive, on one instance one of the workers assisted me in taking my pet items I purchase to my vehicle.
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Cristian Teodoridis
Good pet supplies store which also provides adoption services. Staff are nice and helpful. Pretty clean, but the smell of pets is easy to detect.
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A Private User
my wife bought 3 items then compaired prices at other pet stores and found a difference of $9 + was furious and decided to return the items
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Jack McRobb
Bridget is the only one for my dog grooming. My dog hates almost everyone,,but loves her
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Micah Stroud
Its hit and miss at this location if they have stock to find what you are looking for
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Andy Butler
Great place, but some of the staff are lazy or just plain rude and arrogant
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Rich S
Spendy like all Petcos, but friendly staff and great adoption events.
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kristen wen
Manager is rude. No customer service. I will not shop here again.
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Josh Martin
Decent selection, prices arent bad... Not a lot to say.
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Morgan McCann
It is a normal Petco, and it is pretty clean.
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Christopher Henne
My toddler loves visiting the pet zoo!
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Petra Longlois
lots a good things for pets
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John Fry
Wide selection of products.