Category: | Cell Phone Store |
Address: | 3326 Stadium Dr, Kalamazoo, MI 49008, USA |
Phone: | +1 269-544-0960 |
Site: | gowireless.com |
Rating: | 4.8 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–5PM |
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Lauren H
This store does not even deserve one star. My Verizon contract was ending in June so, since I hadnt had any previous problems with Verizon, I decided to resign my contract. I went into the store dealt with Scott. I was eligible for a phone upgrade and went with the iPhone 5c since it was free with the contract. That night, I started having issues with the phone. It would open apps on its own and would not charge properly. I then had to go to the store THREE DIFFERENT TIMES to get a new phone (each time a store rep told me the phone would be there and each time it wasnt). After the third time Julien (store manager) tells me he will have the new phone sent to me in the mail because Scott had given me an upgrade that they dont usually do. At this point I was pretty upset at having to go to the store so many times and I made that clear. He told me "You should actually be thankful you were even given the phone to begin with since you were only eligible for a 16 GB phone and Scott hooked you up and gave you a 32 GB" EXCUSE ME???!!!!! Thats not my issue. thats Scotts problem. Anyways, the new phone came in the mail and guess what? Same problems. I finally got so sick of dealing with a phone that wouldnt charge properly, made calls, and opened apps without my knowledge that I took it to the Apple store to have a genius look at it. It was here that I learned that my iPhone 5C was not up to Apples code. THIS VERIZON STORE GAVE ME A FAKE IPHONE!!!!! Apple showed me some slight differences such as the font on the back of the phone being different than a real iPhone and the charging port was different than what Apple uses. Apparently this happens all the time at authorized retailers. Apple says they dont condone this but it happens at authorized retailers. They give you a refurbished phone (that hasnt been refurbished with certified Apple parts) and neglect to tell you. Save yourself months of headache and a phone that doesnt work and go to a real Verizon store, not an "authorized retailer".
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Riley Williamson
I went in to get a sim card and my credit card wasnt working for some reason. I told the gentleman working there that I would go and take out some money and return in a bit. He told me not to worry about it because they were closing soon, and gave me the sim card for free. I can guarantee ever other Verizon stores would turn me away and tell me to come back some other time. This store went above and beyond what they SHOULD have done. Many thanks to the two gentlemen working. They can have my business again!
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Michael McCaulley
I want to start of by saying that I experienced excellent customer service. Chance Smith is the manager of this location and very knowledgeable in this department. He was able to answer all of my questions and able to hook me up with a good deal as well. I can guarantee there isnt a store in the area that will do better with customer service. I will only be shopping and taking my problems here, from This point forward. Great Job guys and keep up the great work.
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Jen Harison
Regarding the store on stadium drive, I was very pleased to have Julian help me! He was the best in person service that I have EVER had while with VERIZON. West Main tried to be very slick and manage me, I did NOT get any of my questions answerd. Julian took all the time that was needed to help me, as well as had great extra input! Do yourself a favor and just go to the STADIUM drive location!
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Emily Santini
Christopher S did a outstanding job not only helping my dad and I but other people in the store as well. He went above and beyond with making sure that everything we needed was taken care of. Switching plans & phones was easy and quick! I will only be returning to this Verizon location from now on! Great customer service that is professional and quickly delivers. Thank you! Emily
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Kelli Morin
Great customer service. They are personable and very helpful. I used to go to W Main Verizon store but will no longer go there because of their poor customer service... If you need a Verizon store, GO TO STADIUM DRIVE! Their store is quite a bit smaller with less employees, but its well worth it. They are great!
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Kari Rowden
Switched from Sprint to Verizon a week ago. Everyone was very nice, and very helpful with everything. Julian the Store Manager made the switch to Verizon so easy and answered all my questions effectively. Very happy with this store and Verizon as a whole. I highly recommend this store to everyone in the area!
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Kellie Smith
Chance is a very helpful, knowledgeable young man! He went out of his way to make sure I could accomplish everything I needed to with my phone!! Chance and his team are absolutely wonderful and Im glad I took my business to their store. I will definitely come back the next time I need anything!!
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Happy Killmore
Outstanding service. Made the transition from Virgin to Verizon very easy. Came in @ 7:45, knowing they closed at 8. Chris was happy to hang around, answer all my questions and get my new phone completely set up before I left well after close. I will definitely be recommending this store.
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John Ofenstein
Great customer service Mark went above and beyond to help out everyone in the store we all enjoyed his company hes very outgoing he made the transition nice and easy my family and I wil be back to this store for our next upgrades !! Outstanding service
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Tom Brayne
Chris A. did a great job. Understands what "service" means. Set up new iPhone 6 which was a tad too difficult for for the Verizon "Exspurts" on South Westnedge to accomplish. Avoid the BS at the corporate stores. Thanks again for a job well done.
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David Johns
Chance is hands down the best phone guy in Kalamazoo. Go here for GREAT service, better deals, and as a bonus you dont have to spend all day in the snobby corporate store. Make this your only stop for a Verizon phone!
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Jay Satterfield
Ask for Mark. Hes very knowledgable and offers great customer service. I could tell he was not trying to just make a sale, he really cares about his customers and I am very happy with my new iPhone 6s. Thanks buddy!
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Betsy Thompson
I got wonderful service here. They were much more friendly and helpful than the store on West Main. If you want personalized service where you dont feel like just your phone number, talk to these guys.
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Leonza Pickett
Best store in Kalamazoo I highly recommend to everybody with a Verizon account or looking to join one. They treat you like family and only sell you products that youll need and actually use.
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Chance Smith
This Verizon store has some of the best people. I walked in and they treated me like family, not just another customer. I would definitely recommend this store for ANY wireless needs!
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Dallas Chase
Chance and Lee were awesome super fun and got me setup quick. I recommend stopping in here rather than West man much friendlier and shorter line.
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Thor McMillen
Lee was terrific! Knowledgeable, great listener, instructive and caring. I learned something new and useful. Great experience with Lee.
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Shelby Tafoya
I stopped in tonight to get a new phone and had the best customer service. I would definitely recommend people to attend this location.
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Mary Jackson
My husband was at the Verizon store on Stadium drive and said the service provided by the associate was outstanding. 5/8/17 7PM