Category: | Cell Phone Store |
Address: | 2747 E Beltline Ave SE, Grand Rapids, MI 49546, USA |
Phone: | +1 616-226-2636 |
Site: | geniusphonerepair.com |
Rating: | 4.5 |
Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM Closed |
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Tracy Parsons
This the 3rd time that Ive taken my iPhone to the GPR store on Beltline & 28th and its become my "go-to" place when I need iPhone help. Twice now, they looked at the phone (I had to leave it for a few hours), made a few adjustments that didnt require any parts and then returned the phone fully functional. The AMAZING part is that those two repairs were done at no charge to me. One repair was a (lint) clogged charging port and the other a power button that was not seating properly. On the 3rd occasion, they did have to replace a part so I was charged. Ive become a total fan especially of this particular GPR store -- they understand that its about long-term customer relationships, not a quick buck. GPR has plenty of locations, expert technicians, fast repair time and a guaranteed work, all at a cost much, much, much better than those Geniuses at the Apple Store.
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Ryan Brown
Today I went in to the Genius Store on the East Beltline and they saved me AT LEAST $500. I walked in and the manager, Dallion, politely and promptly greeted me at the counter. I told him my situation. My phone wasnt charging properly and it was really a huge inconvenience for me when I woke up in the morning without a charged phone! Dalton took my phone, looked at it for 2 seconds, removed a large amount of dust and lint from the charging portal and boom! The phone was completely fixed. I was amazed. I told him my next stop was going to be Verizon to buy a brand new phone, for probably at least $500. But Dallion saved me, and refused any money. I learned that before ever buying a new phone, just stop by the Genius Store and see what they can do first... they just might save you $500.
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Marty Pickering
Genius Phone Repair offers device repair at a fair price. However, I recently had them replace a broken display panel on a Microsoft Surface Pro 4 tablet, and when I got it back the battery would not charge. I called and at first they told me I would have to purchase a new battery (even though the tablet worked just fine when I brought it in). They later called and told me that there would be no charge for the second repair, and the tablet now works perfectly fine. I think they may have forgotten to reconnect a ribbon cable inside the tablet when they replaced the display panel. In the end it all worked out okay, but I was without my tablet for a couple of weeks. I will likely return to Genius Repair for future needs, and hope my experience improves going forward.
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Jeff David
No matter what you read on the Internet, no one will unlock your iPhone. CellTec wont either, but they will solve your problem. Yesterday I had a locked iPhone with my only option being AT&T at $70.00/month. Today I have data along with unlimited text and unlimited talk for $40.00/month. I was very close to jailbreaking my iPhone yesterday but didnt do it because it really isnt the right solution. Man am I glad I waited a day. I met with Shawn this morning and walked out 20 minutes later with a fully functioning iPhone with service. I have been dealing with this fiasco for (6) weeks and Shawn solved my problem in 20 minutes. Learn from my experience - call them.
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Alex DeSantis
I had a iPhone 5c I was extremely bored of with no way away from it until I went to genius and traded my phone in for a galaxy s5 that was in amazing condition and for a great low price! I wouldnt of been able to do it without them! They also have a extremely wide choice of cases to protect my phone! The service was great and helped me with everything including transfering all my info off of my iPhone to the s5 I was very impressed I never thought they would be able to do that! Thanx again guys for the awesome phone and service! I will be back with all my cell phone needs for sure!
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Dan Shive
Very disappointed. I had them put a new piece of glass over the camera on my Samsung galaxy s6. Before leaving my phone with them I asked if they would clean the camera and everything before putting new glass on. Guy looked at me like I was stupid and said "well yeah" got my phone back and there are spots all over they camera lens. Wasnt cleaned correctly if at all. Wish I could post a picture taken with the "repaired" glass cover so everyone can see the spots. I will never be back. Only reason they got 1 star is cause there is no option for zero.
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Engineer Jon
This place is a joke! Took one phone here for a screen repair and although the quality of the screen was good, the color was off and there was a bright spot on it. The genius at the counter told me there was nothing else he could do and I was stuck with it. Two months later after upgrading my phone I took the previously repaired one back to them for a cash purchase, and they penalize the phone for the bright spot that they repaired!!! Will never work with them again due to poor service
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Nancy Otis Chamness
I brought my iPhone to the Genius Phone Repair in Grand Rapids. The screen had blue lines on it and I was afraid that I would not be able to get my data, photos, and long contact list back. I was really anxious. Steven met me and told me that he could fix the screen at an affordable price and nothing inside the phone was lost. further, it is only a 2-hour repair and I am back in business. The store was clean and attractive. I will be sure to come back here again.
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Rachael Gillette
This genius phone repair shop is by far the best! Customer service is amazing and they treat you like they care. I had drived all over to different shops tonight to fix my home button on my iPhone, all of the shops were charging an insane amount of money to just replace the button. When I got to this shop, it was fixed fast and easy for a VERY affordable price ;) Thanks again Steven! Rachael
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Ray Beebe
Took my iPhone in to get the screen fixed and not only did I get a new screen for cheaper than anticipated, I mentioned I had a computer issue as well. The tech gave me a trick to try and boom it worked saving me who nows how much $. Ill be taking my computers and phones here from on.
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Mackenzie Bailey
I am so happy with my experience here. My phone was completely destroyed and they fixed everything for 75$. I was a bit skeptical to try them, but I do not regret it at all. My phone is working great. The employees are so nice and they know what they are doing. I totally recommend.
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Ryan Smith
Replaced battery without authorization. Water treatment only worked for the first month. Their "lifetime gaurentee" is kind of a joke. Overall, I would recommend swapping a broken phone out with Apple over taking your chances with these guys. They are overpriced for what you get.
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Adam Lamos
I had an issue with my screen and my main board. I was in a huge rush to get it fixed and back working as I was leaving town and needed it for work. Within 45 minutes my phone was like brand NEW from sprint!! Thank you Steve and your staff.. Highly Recommend