Verizon

Reviews 5

SU

Sue Gordon

Be careful of WHO waits on you!!! Went into the store on Tuesday July 25th. My son needed a replacement charging cord for his phone. The Verizon call center stated that they would give him a cord but he wanted it more quickly and he was told "go to the store" and he could get one immediately. Went to the store and LAURA waited on us. She immediately took what looked like a dentists pick and started to pick around in the opening where the charging cord goes in. I said, "Geez, will that harm the unit". She literally took the phone, the cord and the dentist pick and thrust them towards me and said, "YOU DO IT IF YOU THINK YOU CAN DO A BETTER JOB". What? She then said, "We know what were doing here and if you think you can do it better then YOU do it". I replied, "well, that was inappropriate" and walked away. Was it that difficult that she couldnt simply EXPLAIN? Something like, "Well, every once in awhile things get stuck in there and we are able to fix it by inserting this tool, or how about, we get this a lot and often times there is debris inside the phone which doesnt allow the cord to properly seat in the opening or maybe, customers often have questions about this but trust me, we do this all of the time". Or, how about...well you get the picture. Nope. None of that, she just immediately went on the RAMPAGE with ANGER!!!! Seriously? In the end she was in no way going to hand over the charging cord (we have insurance and it was covered) so we simply left. We got in the car, got a friendly person from the call center and the cord was shipped to my son, free of charge. Was all this really necessary?

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A Private User

On Friday, November 18, 2011 at 4:30 pm I went to this Verizon store to find a headphone adapter for one of the 5 phones purchased from Verizon. After waiting a considerable amount of time for service, I was told, “No, we don’t have it, I don’t know where you can get it” and in so many words, “leave.” It couldn’t possibly get any worse could it? Yes it did. As I left, a stack of papers fell from the counter where we were standing. Apparently my coat dragged them onto the floor, someone pushed them onto the floor or the sales rep THREW them at me; I don’t know for sure. One thing is certain; I picked them all up with some difficulty (I’m over 60 years old) while this young lady stood above me with her arms crossed saying nothing! I’ve had a contract with Verizon for over 10 years. If this experience were their service standard I would go elsewhere. This event was inconsistent with previous service at other Verizon locations. It appears that East Beltline location is overtaxed with service requests and the sales representatives are reacting to the stress of contact overload. If you want good service in a timely manner, don’t go to Verizon’s East Beltline store. Or if you like the challenge, go there and maybe you’ll get waited on in less than 30 minutes only to encounter a hopelessly incompetent sales rep. A word for the sales person: You don’t have to care about other people’s problems. Make life easier for yourself and pretend like you do. That’s what it’s all about isn’t it? YOU

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A Private User

I went in for an upgrade, not only did they change my account number, charge me as a new activation, and keep me sitting there for over 2 hours, because of the incompetent salesperson, my original Alltel account is gone, and I can never recover my original plan. I have called them every day on this for over 2 weeks, and each time they say theyll return my calls, and I have still never heard from them. The sales people will say the managers are in meetings all day, but when I call again, only 15 minutes later, I will reach a manager. I spoke with 2 assistant managers who both said they talked to the store manager, but yet when I finally reached the store manager, he said he knew nothing about it. He also promised me that he would call back by the end of the day, and I still have never heard from him weeks later. So to summarize, 1) I waited over 2 hours 2) I went in for an upgrade and they charged me an activation fee, and put me on a new account, with a new account number. 3) They voided out my original Alltel plan 4) They never return any calls 5) The sales people and managers will directly lie to you Seriously, I now work for a different Verizon, and if we did any of these things, I would be fired in a minute. This was the worst experience Ive ever had with a cell phone company, and I can never recover my original Alltel plan, which I stayed with Verizon to keep that plan! AVOID AT ALL COSTS!

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PE

peanutlee 33

Have since patroned another area store. This location is beyond pathetic. In June 2015 I qualified for an upgrade, following 16 mos of service. Got the Galaxy Note 4. Dopey me *allowed* the sales guy to talk me into an Ellipsis 8, because it was on clearance deal. Only $8 extra per month. And I took it, simply for having a netbook on hand at school, in place of lugging my laptop. Well I know better than to agree or permit another electronic: always do a product review check FIRST. The Ellipsis was junk: poor processor and not user friendly. Couldnt take it back, as they charge a $75 restock fee. Part of where they literally Stick the Dealer. While this guy is ringing up my trade-in/trade-up sale, he proceeds to literally dump extra accessories into the bag, without warning or my permission. Pricey headset, fancy cellphone cover, extra *speed* adaptors, car charger, and an iTune music pass.... each of which I did not need. Caught him just in time to say "No thanks!" He then cops a polite attitude over scanning all of that junk, but now has to remove it all, thanks to me. Lousy customer. Ahem Lady mgr. on duty was loud, abrasive and rude. Not to mention pushy. All but politely "thanked" me for my business, prior to almost booting me out the door.

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GR

Greg Hoiem

Bought a Samsung Galaxy Note 7 for my son from this store the day after release. Just a couple weeks later Samsung has recalled them and Verizon sent a text to us to bring the phone in for exchange or refund. When we went to this store, they said we cant exchange it unless we have the original box and all the packaging. Dont know about the rest of you but, if we kept the boxes for everything we buy Id need to build a second house just to store the boxes. This is just BS on Verizons part: they have all the paperwork on this phone on their system (receipts, data, etc), the numbers from this paperwork all match the numbers stored on the phone. This is just a cheap-assed way for Verizon to get out of "looking out for our customers safety" as their text stated. I recommend people avoid this store, and Verizon, since they obviously have no interest in their customers and certainly dont stand behind their products. Well be switching carriers at our earliest possible convenience.

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