Verizon

Category:	Cell Phone Store
Address:	1137 Boardman Rd, Jackson, MI 49202, USA
Phone:	+1 517-768-1825
Site:	verizonwireless.com
Rating:	3.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 15

Reviews 31

Jerry Stephens

I went to change my plan from Sprint to Verizon, the place was packed so I thought Id be there for hours. The salesman not only ported over 2 phones in about 20 minutes, but downloaded all of our pictures from both phones and re-installed all of my daughters apps. I get great signal at my home now in Cement City. The service was fast, and very friendly. In and out in less than an hour. Highly recommended, best experience in a cell phone store ever.

huntfish beard

Customer service skills are horrible I got a new phone and having problems with it called customer support and they told me it was handled and to go in and ask for a manager and to look up my file and to give me a new cell Im within my 14 days of purchase MANAGER was rude refused to look up my file and there was nothing I could do not help at all will do my best to never do business there again 4/9/16 ...not the first time Ive had problems there

Beverly Nechuta

slow customer service. sold an item I did not need. sales only out to make the most money for themselves. manager out right called me a liar-she said "I did not hear the conversation". Verizon has called my new cell at 9:50pm and 7:20am-with survey questions. Their needs to be more regulations and laws passed regarding cell phone companies and their practices.

Ann Marie

Stop to ask them to switch out phones, the sales person was told me to call verizon to do myself. I had already tried to do it by myself on line, it didnt work. that was the whole reason i went to store in first place. I did manage to get it done, but they could improve their customer service imo.

Makiha Lockwood

Honestly, this is the most ridiculous verizon store I have ever been too. The general manager didnt help at all and talked to my boyfriend and I like we were 5 years old. He was very rude and disrespectful. Not willing to work with you at all. So disappointed! They are losing two valuable customers!

Geoffrey Town

The staff is always very friendly and knowledgeable. It takes a whike to get waited on, but thats because there is a ton of customers almost every time I go there. They have around 6 staff members at all times too, so to ease the problem the only solution I can see is a bigger store.

Bryce Delaney

The staff are the most dimwitted people I have ever met!!! They act like they have no clue what Im taking about, they gave me false information, and they try to con you out of more money after you bought the phone.

Teri Allan

Ive had both good and bad service but anytime I go to Verizon I see Kristen she always is a sweetheart and is very knowledgeable. Definitely makes you want to return.

Mike Hanna

You can tell that people work on commission in this place. Usually not so good customer service. Very short wit you. I do not like when I have to go in to this store.

Darren Coffey

Always a friendly helpful place to visit. The staff are there to help with every need you might have and will try to find a solution for every situation.

Bjarne Jensen

Good costumer service, just make sure not to come in their busy hours or you will be waiting for a long time.

Julian Cavazos

I came in real mad because my phone was backordered for 3 months....they did a good job calming me down!!

Chris Thurber

These people know what customer service is! Have always been honest and nice, never pushy!

Eugene LaVerne

Great service and people... Just dont ask them to estimate your FEES and TAXES !

Shanna Berry

Rude!!! They need a lesson in the right way to have excellent customer service.

Trina Schultz

Ken is a great sales advisor who is very knowledgeable about Verizon products