Lakeshore Eyecare Center

Related:	one vision eye care
Category:	Eye Care Center
Address:	11971 James St, Holland, MI 49424, USA
Phone:	+1 616-395-0606
Site:	lakeshoreeyecare.com
Rating:	4
Working:	7:30AM–8PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5PM 7:30AM–12PM Closed

Location

Photos 15

Reviews 13

A Private User

We brought one of our children there for an eye exam for contacts and were unhappy when we found we were being charged more than was necessary on top of hidden fees that were not discussed prior to the exam. All we did was simply disagree with the charges. We were not rude, we were not disrespectful, we did not yell, scream, or swear we were simply disappointed. At the time they told us they were sorry we felt that way and stated they were willing to work with us and would not bill our insurance so we could go elsewhere.We thought how wonderful they were willing to work with us like that. This year my son began experiencing some issues with his eyes as documented by his teachers, so I contacted Lakeshore. We had taken him there the year prior for an exam and were told he did not need glasses, but that there was some potential muscle weakness. I called to ask about his prior eye exam and to schedule another eye exam, if needed. The lady I spoke to was very nice, however explained to be that my whole family was now inactive in their database due to the prior "incident" as it was called.and because of it we were no longer allowed to go there as patients! This completely shattered my prior notions that they were working with us, apparently because we disagreed with them we were no longer wanted as customers. I could see if we were yelling and screaming or caused a huge scene, but this was not the case. I honestly would have come back because I liked the Dr.s that were there, it is horribly sad that they would do something like that over something so trivial as disagreeing about charges. Certainly not a way to treat people, but apparently they didnt care about that as they were more than happy to stop doing business with my family and I (We are a family of 6, 3 of which wear glasses). In talking with other friends and co-workers I have now learned that I am not alone in how I was treated by Lakeshore and they stated they would never go there as they have had horrible experiences with the staff. One friend had an experience similar to Brodys not once, but twice and is determined she will never return there again. I would encourage anyone to find another place to go as sadly they do not value their customers as they should.

Madalen Wallaker

Super friendly staff, never been anywhere else for my eyecare and glasses. Recently theyve undergone a lot of staffing changes, so there are a lot of new people. They are all wonderful, but there are a few who are very new, so if you are working with them, its important to schedule extra time so you can be patient with them while they learn; dont schedule anything immediately after your appointment if you have to pick out a pair of glasses. Make sure that if you need to pick up your new glasses you pick them up after work and not before (1st Shift) because they say they open at 7:30, but they open much closer to 8:00 if they dont have any appointments in the morning - and at that point there will most likely not be any opticians there, just the office staff. You will be late to work and then have to leave early from work so you can make it back before they close!

Joan Peterson

Dr. Roubos checks and double checks and then shows me. He gives me a lot of confidence and shows his interest in keeping my eyes fit. We take our eyes too much for granted and Dr. Roubos is the doctor to trust them to. My experience with Lakeshore Eyecare is also a 5 Star. Dave Guevara is the best. I have new glasses and love them all because of David. (not my first pair of glasses from him) His suggestions, expertise, talents, and sincere care for me and how the glasses will look on me is very much appreciated. Being an Optician is not just a job to David. He lives it and I benefit from that.

A Private User

My experience with Lakeshore Eyecare in Holland was exceptional. The eye doctor I saw was very friendly and seemed to actually care about my needs and my eyes. The women who helped me pick out my glasses really knew what she was talking about and I am not sure I would have been able to choose a pair without her assistance. The man who helped fit my glasses was pleasant and made me feel very welcome, inviting me back if I need any other assistance. I would absolutely recommend Lakeshore Eyecare for anyone who is looking for an eye doctor in Holland.

Renee Vandesteene

The doctors do a good job. However their customer service and office staff are awful. I call and they tell me they will give me a call back. I never received a call back. All three times. Their billing and insurance personnel is a pain in the butt. Ive spent a month and many hours trying to clear up a bill and after numerous phone calls its finally taken care of. A bill I should have never been billed for. Im definitely not going back.

Rose Red

Have been a patient of l.e.c for years with no problems. They take almost all insurances This past year either they dont want my family as patients or they changed their policy on booking certain insurances , Ive called every day they are open for the past two weeks and Ive been told each time to call back the next day. If this doesnt get straightened out Ill have to find a new Dr.

Marcy Elder

I had a fantastic experience here. I went to Dr. Jacquemin for a second opinion on my contact prescription, and she was able to pinpoint options to work with me and get me seeing clearly again. The staff are all friendly, professional, and knowledgeable. Ill gladly recommend them to anyone and everyone.

Emily Knotts

I was in and had an exam last week. The staff was very friendly, Dr. Jacquemin was super..she took time to explain everything and when I got my Contacts they were very helpful with giving me best deal.. My glasses are very stylish.. I get compliments all the time.. Lakeshore is an A+in my book..

Kim Bush

I have been a patient of this practice for many years, and have been a patient of several of the doctors there. I HIGHLY recommend Dr Roubos you can tell he truly cares about his patients, He takes the time to talk to you and explain to you if there is an issue with your eyes.

Jose Corona

Alex is great very helpful. And knowledgeable helped me pick out some very nice frames. Then introduced me to the manager. Jessica was awesome came and talked to me and made me feel like a worthy customer. Happy with everything will recommend to other people.

Dave Emily DeBlecourt

Waited over 30 minutes for my eye exam before leaving. Dont remember the last time I or any of my family members were seen at our scheduled time. Time to take our business elsewhere. Too bad, because we like the selection of glasses they offer.

Sarah Evans

What a wonderful experience! I was a little nervous at first to have my eyes flushed but the clinical care staff made me feel so comfortable I actually plan on doing it again & Sending some Friends..Thanz so much Lakeshore Eyecare!!

Kk Miksa

I had my exam and I am so excited about my new contact lenses. I really like how I feel so confident with them. I learned so much from Dr. Jacquemin. All the staff were so helpful and Dave is great at picking out glasses. A+++