Switchback Gear Exchange

Category:	Outdoor Sports Store
Address:	2166 Plainfield Ave NE, Grand Rapids, MI 49505, USA
Phone:	+1 616-259-9609
Site:	goswitchback.com
Rating:	5
Working:	12–7PM Closed Closed 12–7PM 12–7PM 10AM–3PM 10AM–3PM

Location

Photos 69

Reviews 15

D Bro

My children were each gifted with hand-me-down bikes this year and I was in search of somewhere new to try for tune-ups. I was so pleased to find Switchback, with their incredibly fair rates, and pick up and drop off service. I sent off an email inquiry and had a very prompt response from Rachel. After learning what my needs and location were, she quickly followed up to schedule a pick up. While my kids bikes were at the shop, Rachel emailed me to let me know what the status of the bikes were, and to ask me what I would like to have done based upon what they found while looking the bikes over. All told, our bikes were away from home for a mere 48 hours, delivered back to me by Rachel who could not possibly have been any nicer. This is really a gem of a locally owned small business, and they will be my go-to for all of our biking needs from now on. Thank you!

Steve & Liz Spieker

I found Switchback on line and decided to try it based on the Google reviews. I rarely provide feedback but had to join "the club" of happy customers to let everyone know that Sam and Rachel are trustworthy, down-to-earth and caring people. I brought in a bike tire from a Specialized bike after a spoke broke on me. Sam spent time researching to find the right spoke as it was your typical spoke. He kept me up-to-date on the progress of tracking it down and got it back to me asap. I brought another bike wheel into them and again was very pleased with their responsiveness and honesty. They are my new bike shop. I would STRONGLY recommend that you give them a chance if you havent. You will be glad you did. (thanks again Sam and Rachel!)

Aislynn Cervantes

Wow! Very, very helpful staff! Im new to the area, so I called ahead to see if someone could give my old cruddy bike a look over to fit it for a basket. Mike, the man on the phone was very polite. When I went in later I did not expect to buy a rack and a basket, and get a free adjustment tossed in! I never knew I should be fitted for a bike. Mike helped me figure out where I should be sitting and how high. After he was finished I felt like I was riding out on a completely different bike. Plus, Rachel introduced me to their two very friendly, very laid-back doggies. Overall, a really great experience! Definitely recommended!

C Grove

What a fantastic place! Were not very knowledgeable about bicycles and the owners really helped us out. We got what we needed and felt comfortable with and they even helped us attach the bike rack to our car and provided us with a list of good biking trails in the area. Everything that we were looking for was there and reasonably priced and I dont think we could have met more friendly and helpful owners. We picked out bikes that were new to the inventory and werent tuned up and he got them all fixed up for us to be able to take home today. Wonderful experience. This is the place to go!

Lee Vought

I am new to town and new to biking. I had a bad experience with another bike shop and came in to talk to these guys. They were outstanding! Sam, Ryan and the lady with cool dreads (haven’t caught her name yet) have been so helpful with everything my girlfriend and I have needed. I ended up buying a used bike there and donating the one their competition worked on.. They give it a tune-up included in the price and warranty it for a year WOW! We have gone there several times and each time it is incredible. I would highly recommend them.

John Williamson

In the 1994 remake of Miracle on 34th Street, a New York mother (played by a then relatively unknown Allison Janney) comments to the stores general manager that due to her excellent customer service experience she would be, "coming here for everything but toilet paper and bananas." While I dont go there for everything but toilet paper an bananas, I have had such a great experience there. They are very affordable, but its also just a place you feel great about giving your money. So, you should go there.

Andrea Stratton

The staff at Switchback are outstanding. Rachel and Sam both put the effort into making sure I would have a bike I was truly happy with. They personally text me when options came in and they really listened to what I was looking for. I love my slightly used bike that was in excellent condition when I bought it. I trust it will be a great bike for years to come. Switchback has a trustworthy and intelligent staff. Great Customer Service and a great product.

Lance Blaskowski

This place is awesome! Everyone is super helpful and not pushy when it comes to buying things. I couldnt find a used mtn bike that fit me so I bought one somewhere else. They checked it out for me to make sure I was getting a good bike. They said when I come in for tuneups that I should sit there with them and theyll show me how to do it so I can learn to do t it on my own and Ill know how to do some maintenance on the trails if something breaks down.

Dylan Fulmer

Great place for bicycle and hiking needs. We got a great used mountain bike. We were able to ride it around before purchasing. It had a partially broken pedal on one side and they went ahead and replaced both for no extra fee. They also do a free tune up on all bikes they sell to make sure they are good to go. A very friendly and knowledgeable staff. We will certainly be using their services again in the future!

Nathan House

Hands down the BEST customer service experience Ive had in a long time. Mike and Rachel are very friendly, knowledgeable and approachable. I did a gear exchange (several older bikes for a new cruiser for the missus) and they gave me a fair-and-square deal. See them for all of your camping and biking needs. Did I mention that theyre super nice? The best bike shop in town!

A Private User

I give Switchback Five Stars! Its a really cool, low key local business. If you check out their website, they have a full inventory of all their gear and the MSRP price in comparison to their price. Check them out on Facebook too, they update when they get a cool piece of equipment in, as well as events they are hosting. TOP NOTCH!!!

Kurt A

This store is the best! Staff is very friendly and helpful; they have gear for many different activities - hiking, backpacking, bicycling, fishing, the list goes on. Picked up a garmin forerunner 101 and a golite breeze backpack, both in fantastic shape. If you are looking for gear, check out this store!!

Ryan F

Brought my bike in because there was a clicking in my right pedal. Fixed the issue quickly (had my bike back the next day) and was cheaper than I expected. Customer service was fantastic! I only wish I knew about this place before I bought my bike so I could have bought one from them.

Jack Van Allsburg

This place is awesome. I got a great used bike for a phenomenal price. Their staff was helpful and non-condescending, which was really reassuring for someone starting out (and a little intimidated) like me. Would recommend them to anyone.

Eric McCombs

Place is no joke, customer service is on point! The main thing that drew me into this place is that their open on sundays while all other bike shops are closed. I think the best thing about Switchback is their dog friendly!