West Marine

Reviews 9

AM

Amanda Lynn

UPDATED: My previous rating was a 1 star... Upper management has fixed this issue and provided the customer service I was looking for. Thank you to John and Mike. Original: I called into West Marine about an item I ordered and a lady answered. I told her that I received an email telling me that they may have other items I would enjoy, but yet I havent received the one I first ordered. I checked my tracking number and it said it was delivered the week before on 7/13 at 9:26am and signed for by someone at the front desk. I told her I had never received a call. She checked and came back and said we dont have it. I said well it says you got it last week I dont understand. She said well it isnt in the red folder or showing in the store so it isnt here. I said but it says someone signed for it.. Suddenly a man comes on the phone and says I am the store manager how can I help you? I explained the situation and he said the person that signed for it isnt here and it isnt in the store. Maybe you shipped it to the wrong address. I said no I didnt I picked your store. He said well technology can be wrong you know. I said a it is odd someone in your store signed for it but it isnt there. He kept being short with me and rude. Saying I told you to call back tomorrow when that person is here. I said this is horrible customer service. He accused me of swearing at his employee which I never ever did.. I couldnt even believe what I was hearing and how he was acting. All I wanted is to know where my item was. This individual does not belong in customer service. I then said who is there higher than you? Who is the store owner? He said Im the manager. I said I want someone higher than you. Suddenly a John came on the phone, he was polite and had a solution to my problem, but didnt seem to care about how the previous two people acted. I explained to him how rude they were and he apologized. I hope they somehow have recording of our conversations so they can see I NEVER ONCE swore. I am not a person to cuss as it is. Once I get my item in I will not be back, this was probably one of the worst if not the worst customer experiences of my life.

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Danny McGee

I went to West Marine to purchase marine quality wood stain. I asked the cashier if she knew how to determine how much to purchase based on the area I was intending to cover. The squishy looking male cashier next to her - I think his name was Phil - felt the need to contribute to the conversation. Although he wasnt able to answer my question he did help to make it clear it was apparently a dumb question and that I seemed to be wasting his time. Im sure other employees are plenty nice, and maybe Phil was having a bad day, but I suggest that next time Phil is having a bad day he doesnt interject useless contemptuous comments into conversations. It makes for a bad customer experience. Also for future reference, Cetol Marine Natual Teak Stain can be purchased anywhere online for much cheaper than the store. 1 Quart also covers about 320 sf, but that depends on the wood.

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Mark Meyering

Helpful and has enough products, just waiting to get in! They literally have better than bankers hours 10 - 5? Really? How do any working people get in with those hours? Otherwise a good experience.

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Jordan Miller

They had pretty much everything that you might need to maintain a boat. We went there for a new fuel filter which did not actually fit the boat and we had to return it. Will probably return.

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Joshua Trujillo

Went above and beyond to help make sure I got what I needed for my boat. Great customer service!

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cindy nykamp

Great customer service! Definitely go there again for service!

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Dudley Wheeler

Big selection, bigger prices

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Kris Diehl

Friendly staff.

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Don Manske

Wonderful

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