Verizon

Reviews 5

A

A Private User

The treatment my wife and I received at the Dearborn Verizon Wireless store at 24117 Ford Rd. was, far and away, the worst Ive ever experienced at a retail establishment in my lifetime. On October 29th, 2009, my wife and I took advantage of the buy-one-get-one-free offer on BlackBerries, and purchased 2 Storm 2s for a total of $279.99 - $100 mail in rebate. A great deal. My wifes phone worked great, but mine had button issues that affected the performance of the phone. I figured I should have no problem exchanging a defective phone for a good one - after all, Verizon is well known for its stellar customer service. Apparently, that reputation only applies to the VZW phone reps, because the Dearborn store seems to follow a different philosophy. I returned the next day to exchange my phone. The sales rep and the store manager fiddled with the phone for 2 or 3 minutes and promptly determined that they could not find anything wrong with it. The manager explained that every phone has minor defects, and this is something we would just have to deal with! Keep in mind, this is a top of the line Blackberry! They flatly refused the return, and washed their hands of the situation. The next day, I called VZW customer service, and after some time on the phone with the rep, she agreed to send me out a replacement phone. All I needed to do was return my defective phone to the Dearborn store under VZWs "Worry Free Guarantee". This was a relief, and, by the way, I was not even aware of this guarantee at the time, because the store never even bothered to inform me that I could do this in the first place! Apparently, they were only interested in the sale of the phone, not in keeping a return customer who pays $200 a month in wireless phone charges, and purchases two new BlackBerries every 2 years (usually with accessories). GREAT BUSINESS PLAN! I then went back and returned the phone to the store. They (seemingly) processed the return, and credited the cost of the defective Blackberry back to my account (or so I thought). Fast-forward about a month. Checking my bill, I notice that there was NO credit given to me for the returned Blackberry! I returned to the store to fix the problem. I showed them my bill, along with all receipts showing that I should have been credited almost $300 for the Blackberry I returned a month earlier. The rep disappeared to the back room with my paperwork for about half an hour. The rep returned and cluelessly explained to us that there was no mistake, and we would not be getting a refund from them - that we had already received the proper credit back for the phone. Keep in mind, the proof is right there in black in white on the monthly bill I printed out from my account! The entire time we were trying to explain things in a way the rep could understand, she kept saying that we could talk to the manager if we wished, and went back several times to the office, presumably to talk to her manager. When we finally got fed up and said we want to talk to the manager she said that the manager had left for the day! After this whole ordeal, we put in one more call to VZW customer service, who, after some explanation from us, finally credited us the proper amount back to our account. The Dearborn store will never get my business again.

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ID

Ideal Depiction

I recently visit this Verizon store to purchase a device as a Christmas gift. I found this specific store to be very dismissive as well as very offensive. After calling to see if the device was in stock and being told that it was I proceeded to pay the store a visit upon arrival I spoke with a women by the name of Katrina. After pulling up my account she then lied to me and told me the phone was not in stock, as well as making a note in my account stating that I was fraud. (Which I can assure you I am not) This forced me to have to call customer care to validate myself when I shouldnt have had too. Speaking with the fraud protection representative to have the hold on my account released infuriated me. However they still attempted to deny me service even after I had been cleared. I felt belittled as if I were dealing with people who were extremely prejudice. The manager Roger gave me a hassle as well and after 2 hours decided to let me purchase the phone they had "no longer" have in stock. This experience with Verizon has allowed me to make the conscious decision to leave Verizon permanently after my contract comes to an end.

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TO

Tony Wesley

Scammed at Verizon store. When my 9 month old Galaxy S7 stopped working while I was in Knoxville, TN, far from home, I went to a Verizon store looking for help. I have to admit, Im getting older and not as sharp as I once was. Basically, over a 90 minute period, I got sold a Galaxy S8, plus about $20 worth of accessories than I paid $100 for, and two "free" Hum units. Well, on my second bill, I got my monthly charge. Called Verizon and they told me a general manager at a Verizon store could take them back. Went to this Verizon store near home, general manager wont do a thing. So I ended up paying $220 in early termination fees for my "free" Hum. Thanks, Verizon. Nice job scamming a senior. I realize now its the classic situation, someone out of state and needing help. It wasnt good enough for you to sell an S7 and then an S8 in less than a year. You got a over $200 bucks from me for two Hum units that were never taken out of the box. Youll probably resell them to some other sucker. Did I say sell? No, youll "give" them two "free" units.  Buyer beware. I would not recommend this to a friend.

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ST

steve o

I honestly cant even post a star but I have to?!. The staff was way to concerned for new purchase customers even though this was my first problem in 6 yrs with Verizon. One day my i6 wigged out. Data went crazy, couldnt answer calls or turn off. Went to this store only to be shunned and instructed to do everything online. They gave me an instruction sheet on how to order a replacement and how to icloud everything. Pretty much instructed to get the hell out. How ever they did instructed me to drive to Ann Arbor (some 30 %@#&ing miles away) when they could of said is once you get your replacement just go to BEST BUY(around the corner) and see the geek squad, they are fully capable of getting your replacement in complete working order as if it never wigged out. 20 minutes with the geeks everything was back to normal. All I can say is with 300 business contacts lost for 3 days dealing with these inconsiderate employees of Ford Rd Verizon... go somewhere else, just in case theres a problem that they wont even try to help you with.

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A

A Private User

Sleaziest place Ive ever had to deal with. Ive had to go there several times in the past few years and have witnessed agents behind the counters as they scolded customers that their phones "had been been damaged by neglect and water," only to have them snicker about it to other agents after the deflated customers left with their malfunctioning phones. Customer Service agents shrug their shoulders and say, "Thats just how Droids work," and blatantly deny that pre-installed software cannot be uninstalled or that it drains the battery. One told me that if I knew anything about Androids that I would know that they never hold beyond three hours of battery life. But that is OK, because she has the same problem and she just lives with it and so can I. She demanded my password. My phone, which is 2 days old, was taken to a back room away from me to have something done to it. I wish I could give a <0 rating.

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