US Appliance

Reviews 3

CA

Candi Controulis

My father and I used this company for one of our investment properties a little over a year ago and were very pleased with the service and product we received aside from a little bit of damage to the dishwasher that did not show, so we decided to go with them again for a new apartment we are building for me. I am very unhappy and frustrated (to say the least) with this experience. It took a month to get the appliances, which was okay at the time as the building was not finished yet. However, they said delivery would be 1-3 weeks and we ordered on July 22nd and received them on August 23rd. We inspected the appliances by cutting off the sides of the boxes and checking for damage. The men who delivered them were behind schedule and were rushing us to finish, but I inspected every side for scratches and dents by cutting the cardboard off the sides with a box cutter. Everything seemed okay at the time, and we signed the delivery papers and the men left. As we were moving the appliances into the garage, we picked up the oven and noticed the leg was completely bent. (Not noticeable upon first inspection. We set it down and upon further inspection, noticed that the hinge was also bent and the oven does not close at the bottom. This damage was not noticeable until it was picked up off the ground and looked at from the bottom. I sent two emails to US Appliance (with photos), asking for a resolution to the problem, and both of them were completely ignored. I called and spoke to a woman in customer service who was very rude and they are unwilling to do anything for us. She kept saying that we "failed to adhere to their 24 hour damage policy." I cant report damage I dont know is there. This damage is more than cosmetic and can not be seen until you physically pick up the oven and look underneath. I expected them to be a little more helpful than they were. She told me to call Frigidaire. I called Frigidaire and they arranged to send one of their authorized technicians to come out and look at the stove. I was told that fixing it may not be covered and I would have to pay out of pocket to fix the stove so it could be used. ( a brand new range, still with its protective covering.) The technician came out and after looking at the range, told me it was not able to be repaired. He said that because the box was not damaged, this is most likely something that happened in the warehouse and that it was completely structurally damaged and could not be used. It had most likely fallen off a stack in the warehouse. He said it has what is called "concealed damage." He reported it to Frigidaire, who then says that they will NOT be replacing it, to contact the company I bought it from. I called US Appliance again and explained the situation, and they basically told me I am SOL, and they will NOT be replacing it because I do not have the original box it came it. (The one we were told to rip off to inspect the appliances. I am now without a range oven (even though I paid for one) and having to deal with the credit card company to dispute the charges and possibly have to take it to small claims court. This company is doing nothing but scamming their customers. They take your money and dont care about what happens after that. Go anywhere but here. I wish I had checked out their Yelp reviews before buying. Many people have the exact same story as I do. I would never have done business with them if I had. Run.

CA

Camille Harris

Non Existent Customer Service: Sales Manager says it is a family owned business but family not involved when i asked for name of president. I am devastated after spending my savings on my dream custom designed kitchen, that the center piece, a 36 inch French door stainless steel refrigerator, turned out to be 30 inch refrigerator. This left an ugly gap in the space the builders had designed for a 36 inch refrigerator so now the kitchen is off, and it looks awful. Not only does it look awful, but the extra space was truly needed. Having limited mobility and being on social security, it is important for me to buy groceries ahead, when they are on sale. Compare the difference that good customer service plays in preventing such an awful experience: When I ordered my slide in range online, I Googled the model I wanted and a company named Plesser’s came up with the lowest price and description of the range. When I ordered it, they called me to confirm what I had ordered. When they were shipping, they called again to confirm, in detailed description, what they were shipping. After I received it, they called again to confirm that I had received what I had ordered. I love my range and now always recommend Plesser’s. Because I had had such a positive experience with Plesser’s, I decided to buy my dream refrigerator on line as well to save money. I Googled “ 36 inch French door stainless smudge resistant refrigerator” Up came the list of companies with that model. Plessers was not on the list. US Appliance was the most affordable, so I clicked through on that one. After ordering, there was no call to confirm what I ordered and there was no further description of the refrigerator..neither on the invoice nor on the delivery ticket. This was the final piece of my dream kitchen. You can only imagine how dismayed and upset I am at this horrific experience. The most angering experience was the hostile attitude and that they just sent a form letter that showed they had not even bothered to look at the photo I sent them. Sales manager Franco said there is no room for a product description on the invoice or delivery ticket( or on email saying it was shipped (?)) Very lame. If there is no room on anything, then for sure they should make a courtesy call. The owners had better get involved. They say they have great reviews...they only have 2 stars on Yelp.

PH

Philip Smith

Before you buy, do two things: 1) take a look at the number of reviews that cite damaged merchandise and slow delivery 2) take a look at the number of "5 star" reviews that have no comments at all. I am doing a kitchen renovation and decided to give them a try with an early install of a beverage fridge. Prices were competitive and the product selection was good. In the time it took to get the appliance, I decided I needed to order the other appliances from someone else if I actually wanted to have them in place in a reasonable time frame. Took 8 weeks and two calls (they had my $...they charge on purchase date, not ship date) for delivery. The shipping experience was horrible...time from shipping notification to delivery was two weeks. After the shipping company missed two appointments with lame excuses (and lies), I finally received the appliance...which had damage to one side. I realize that US is not the shipping company, but they do control who they contract for shipping. If you purchase, be sure to read their strict "on delivery" inspection and notification guidelines. I have followed all of the guidelines to the letter (noted damage on shipping bill which was retained by truck driver...took pictures; notified within 24 hrs). US did offer (and I accepted) reasonable compensation for the damaged merchandise. In short, if youve got the time and want to take a chance that youll get undamaged merchandise, go ahead...I have no problem with the product they shipped (other than the damage). Be sure to follow their procedures to the letter once you receive shipment...definitely open all cartons and inspect carefully...preferably with ship driver present. This may be inconvenient, but you may be sorry if you dont.