The Home Depot

Category:	Home Improvement Store
Address:	3163 Fairlane Dr, Allen Park, MI 48101, USA
Phone:	+1 313-271-8842
Site:	homedepot.com
Rating:	3.7
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 8AM–8PM

Location

Photos 100

Reviews 22

ahmed sharif

cindy & carol are the best home depot associates out there, i say this because they are the two associates that always stick out from all the departments in allen park, dearborn, and taylor home depots... They are very knowledgeable of all the tools they are renting, very humble, and willing to give best guidance as to anything that has to do with tools you are trying to rent or fix... for example, one time, i brought my clogged airless sprayer and Carol did what was needed to be done to where the sprayer got fixed, I was really relieved since my sprayer was an expensive one.... Cindy on the other hand, brought to me a tool that other associates in allen park home depot and dearborn home depot tool rental departments couldnt find... but since she knows all the tools available she found it, that helped me alot since i saved a lot of time in my project... thanks to those two associates and i believe that home depot should make sure all other employees have them as role modles

M Bazi

On Sunday May 21, 2016 The most disrespectful experience of my life. First of all we waited for over one hour for the manager to show up at the return desk. The manager was very disrespectful. He didnt even wait to hear why we needed to return boxed unopened and unused items. They were not power tools. I was told by one of his associate that he could call the 1800 number for us. He just said I cant return anything without even looking at the items. I have never been treated in this manner by anyone in my life. At lowes you are respected and its just down the street. Buying and returning at lowes you are always treated with respect. I recommend shopping at lowes.

Sarah Chesney

I had a special order for VCT that was supposed to be delivered to this location. The order kept getting damaged and they re-ordered on my behalf. The problem with this is that the store did NOT communicate with me at all. So here I am, the customer, thinking that my tile would arrive on a certain date, but the tile wont arrive for another week past that expected arrival. Problem from my customer perspective: I had hired a person to install said tile. With no communication from this store, I am pushed to give them this 1 star, terrible rating for POOR customer service. Yes, I cancelled my tile order.

felicia mayfield

Home Depot lost my business again today. I called to check on a tool rental availability and the rental Sept. Transferred me to cs. When I was sent back to them they put me on hold for10 minutes. Because I was close by I decided to go in and ask. The associates were engaged in conversation and ignored me. I just walked out. Lowes rental was further but surely thats were I spent my 600$ in tools and supplies. I used to be a HD die hard,now I dont go unless its the only supplier. Home Depot I will gladly pay more for great service.

Jason Hawley

Terrible used to spend a bunch of money at home depot I will not spend another nickel in this place purchased a Milwaukee drill kit 12volt that the sales rep said was great let batteries charge for a day tried to use it srcewed in 6. Zip stews and drill was dead put the next battery in and it was 2 bars returned garbage 4 days later and they only refunded me 112.00 I paid 150 for kit this is terrible Im a mechanical contractor who will never shop at home depot again.

A Private User

Allen park Home Depot has 5 Star customer service. I have worked in the retail industry long enough to identity when people care. I appreciate all you do Allen park Home Depot. I will always shop at this Home Depot first, with customer service being this good***** Thanks, Debra, Tiffany, Brandon, Tony, Audrey,ken,Paul, Eljay,Cindy,Jason,Will,John,Terry, Rachel,Jake,Brian.e Just to name a few!!! I appreciate you guys, keep up the great work BOEPH2

Britny Heitman

Very disappointed, spent over an hour looking for things we needed just to get to the register for them to say they are only accepting cash. Sad thing is we had a 500+ order now we are taking our business to Menards. I completely understand your system being down what I dont understand is employees lack of information or resolution. I would have offered for customers to leave their materials somewhere and return with cash. Ridiculous wont return again.

Jeff Lamdin

Angela in kitchen cabinets is an outstanding employee and we greatly appreciate her professionalism and courtesy in providing 5 star customer service for our major remodel on our tri-plex in Detroit. We are very satisfied with her suggestion on the style, finish & price point for the 3 new kitchens we installed! We also purchased all new appliances thru her as well, which went great. Thank You Angela!

Matt x

When this place first opened it was A Cut Above. It went downhill but is making a comeback with new management. Have seen an improvement with certain product selection. UPDATE : there are some real dim bulbs working here. Several bad experiences lately, particularly while calling. Management really needs to step their training.

John Milan

The Allen Park location is by far the best HD in the Detroit Metro area. The service is always friendly helpful and quick. The store is well stocked, clean and organized. SO MUCH BETTER THAN THE OTHER LOCATIONS IN THE GREATER AREA.

Angela Gomez

Steve from lumber... is AWESOME! My son had a school project that I needed help with and without Steve my son would failed this project... He took the time to give idea but not do the project. THANK YOU STEVE FROM LUMBER! :-)

Anton Delar

I always find the staff ., helpfull.The majority has the answer to my questions. If they dont know they will as a co-worker to help us or look at their computer device. I have good results with HD FAIRLANE(On the Hill) TD

Sean VandenBrink

Usually like this store. Just one bad experience in the paint department has made me sour. They made a mistake and made me jump through hoops to make it right. Ill probablytake my painting needs elsewhere

Atil Prz

Im so pleased with the costumer service I received today in the Paint section, the guy, I think Ray was his name, was fast and on point with the information. An all time favorite visit! :)

Marty Egler

Takes about 45 mins to an hr for returns because they only have 1 register in use while every other employee stands around while there 6 customers waiting to exchange and finish the job

Q Shebley

Not only was i given so much hassle for a brand new return, but also the workers dont even know their dept or try hard enough to find the item. Definitely avoid this location

Alejandra Valadez

Está bien ese lugar,encuentras de todo lo que nesesitas para tu casa

Cindy Berry-Wood R.N.

Just called windows installation department and I believe I was hung up on. I have 8 windows I would like replaced, but clearly they do not want the job.

Carlo Evans

This is the worst HD in the state. Horrible service on the floor 90% of these stores are the same this one is not. Please send help to this store

Muhammad Chamas

Its Home Depot, nothing too out of the ordinary. The staff can be helpful, but I usually know what I need to get and just find things my self.

Robert Werth

Dont every go to this location, customer service is deplorable, when you ask to speak to a manager, the manager mysterious disappears.

DOWNRIVER ELECTRICIAN

Total waste of time. Asked 3 people for wire to be cut. Gave up after 45 minutes. Allen Park store should close its doors forever.