T-Mobile

Category:	Cell Phone Store
Address:	80 Boston Turnpike, Shrewsbury, MA 01545, USA
Phone:	+1 508-798-9410
Site:	t-mobile.com
Rating:	3.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 5

Reviews 19

Chris Allegretta

Go to the 490 Lincoln St office in Worcester instead of here and save your time and frustration! Twice now Ive tried to go buy a phone (outright buy, no complicated financing or anything) and they have been out of stock. Which would not be so bad if I didnt have to wait in line 30 minutes each time to find that out. And that 10 minutes away the Lincoln Street office had the phone in stock, BOTH times! But while standing there waiting you see the car-dealership like environment they run, employees just seem to be there for the paycheck, going down the upsell sheet to check all the boxes and try and extract as much money as possible from the poor saps who wander in. Presumably the fact that they are always out of phones mean they are really good at signing up everyone who comes up whether they should really be buying the phone in question or not, but when I come in looking for a phone at a flagship store, I expect it to be there after having to endure a 30 minute wait while they ask the customers just trying to upgrade a single line if they own a business (WTF?). Never going back here again.

Darko Milasinovic

The cable I received with the phone is defective because its overheating and arcs. I brought this cable to show it to the sales persons and see if they can direct me how to get replacement. He automatically blamed me for not properly connecting it and for having bent pin inside the connector. That would be all fine if i didnt check that before hand, I am myself IT engineer and used to repair devices for living. There is no bent pins it looks like pin 4 is missing and pin 3 is shorter than others but thats by design. Nothing physically wrong with this connector. I just could not believe the rudeness of the person working there and in front of 5-6 people in the store he lectured me on how to make a connection to the phone. I calmly asked him for the Samsung support number and left. I will keep going back because of the convenience of the store but I am not going to be so nice next time.

Donald G Lagasse

Im a T-mobile fan and recommend them as a preferred vendor for phone service. They have come a long way with coverage over the old days of just a few years ago. The on-line customer service has always treated me with respect and the local people can be hit or miss, but most often its because they are new to the brand. This store I have visited 100s of times and they get the job done, and the latest manager call me directly to fix and answer a complaint I filed in a post sale survey over the lack of documentation on a new promo. She called the next day after the survey and took care of everything. I encourage you to shop here and make T-mobile your phone carrier.

Alexandre Viana

Espera-se muito para ser atendido. O meu problema em particular que é a portabilidade do número da antiga operadora para esta, hoje faz 30 dias e encontra-se sem solução.

Patricia T.

Jarrell, George and Laz were awesome! Jarrell set up everything I needed on my new phone, right down to personalizations, and even called T-Mobile customer service himself to resolve an issue with a previous overcharge. They made my trip there a great experience. Exceptional customer service! Definitely recommend this location.

Fibrenew Worcester

They are very helpful. Ray even followed up with us to see if we are happy with T Mobile. I have a business account and Ray let me know when a better deal was available for me to take advantage of. Everyone is very helpful and that makes it enjoyable to go into the store. Thanks for the good service. Hays and Diane Williams

Arianna Power

Ashley is the best! Shes so friendly abs helpful. She remembered me from over a year ago..great customer service. She was helping me, and another employee finished with a customer, told the next man he was available, and the man opted to wait for Ashley. Great staff,very helpful!

Dennis Ryan

Although I purchased my phone on from T-Mobile on line Ashley Welcome was very helpful and went out of her way to help me, explain things to me, and showed me things I didnt know my phone could do. Bravo!!

virdinliatyler41

the people there will always find anything that they can immediately call physical damage and not allow you to upgrade your phone. they are out to screw you whenever you go into the store

Daniel Roman

Service is slow, there is like 5 associates and they all look at each other to see who attends the customer, but over all tmobile is an semi-economic cellphone company, so thats a plus.

Jennifer Moreno

Love this location! I pass two other stores just to come see Marcus! He answered all of my questions with ease and is very knowledgeable of the products.

Jaclyn Skidmore

Staff was super helpful and patient in getting my parents set up with new cell phones. Even showed them how to use some of the phones features. A+!

Kieran Taylor

Superb staff that were friendly and knowledgeable. The store manager helped us a lot when we had issues with other franchised stores.

Michael Huang

The people here really dont care about you and they only want to screw you over to make a few bucks.

mshell420ya !

Great customer service, love Ashley shes so knowledgeable and remembers her customers!! Love that!

Evelyn Perez

great customer service good stuff thank for the service

Ezekiel Ali

Good stuff wonderful and understanding to work with