Elhouri mobile Cell Phone & Computer Repair Shop

Category:	Cell Phone Store
Address:	326 Shrewsbury St, Worcester, MA 01604, USA
Phone:	+1 508-762-8184
Site:	facebook.com
Rating:	4.5
Working:	10AM–6:30PM 10AM–6:30PM 10AM–6:30PM 10AM–6:30PM 10AM–6:30PM 10AM–4:30PM Closed

Location

Photos 53

Reviews 14

Shereen June

This was unfortunately a devastating and terrible experience. I brought my cell phone in with a shattered screen to have the glass replaced. The phone had not been turned on in 9 months, so it took a while to turn on. I left the store thinking that it would take some time and I would return later in the day when the phone had turned on for Abdul to fix it. Long story short, Abdul said that there was something else wrong with the phone that would keep it from turning on (while I was not in the shop). The phone had never had issues in the past, it just had a cracked screen and I was due for an upgrade, so I had never fixed the screen because it was still working fine and I had a new phone on the way. I was hoping to fix the screen and give the phone to my mother to use, since it had been in perfect condition. Regardless, I decided to trust him thinking there must be something wrong, and I wanted him to fix the screen, so I paid for him to fix something else related to the charging of the phone. Then Abdul calls me and asks me for a 6 digit passcode. The 6 digit password feature was introduced by Apple with their software update in September 2015. I had already switched to my new phone at that point (in August) which was the first time I ever had to set up a 6 digit password. My previous phones password was only 4 digits. He was incredibly impatient, rude, and unhelpful with this issue. I repeatedly told him that I had never set up a 6 digit password on that phone. I gave him every possible password combination that I would make because he kept yelling at me to give him the password, when I knew it didnt exist. THIS MEANS that he had reset or updated my phone without my consent. Now Apple says that the only way for me to get into my own phone is to reset it, which would wipe off all the old content I had on that phone. I am very sad that I made this huge mistake by going to Elhouri Mobile Cell Phone & Computer Repair Shop and spending so much money on a phone that I now cant even get into.

Darcy Malone

PLEASE DO NOT GO HERE. My phone was cracked and it was not turning on after it fell so I went here because it was cheap. He said hed get back to me later that day or the next with what was going on, but 4 days passed and no call so I called him and he said he would look at it. After a couple hours he called me back and said he cant fix it because of a lose compartment. I go to another place that is licensed and professional. They tell me that none of the compartments were loose and there was actually some weird substance on my motherboard underneath a metal sheet that keeps it safe. There is no telling whether that substance broke my phone or if the fall did, but the man said that he had no business fixing that area of the phone anyway. PLEASE GO SOMEWHERE ELSE. Learn from my mistake. It may be more expensive to go to a professional, but its worth it if it means not having to get a whole new phone

Paulo Ortega

Ive been in you shop earlier with a problem on the charger port. So you told me youll fix in 1 hour. After that you told me the spare circuit you had, was broken. At this moment I realize you were trying to change my mobile circuit to an used circuit. I noticed as well that on the left top corner of the screen protect was a little bit detached. So you told me its just the screen protector. But at home I could see that the problem was on the screen, not on the screen protector. Putting all together, youve tried to fix my mobile with a used circuit and youve damaged my screen!

Calandra Chaney

I strongly encourage anyone having an issue with their cell phone to check out Elhouris. I just had my phone repaired there after dropping it in a toilet last week. Abdul had my phone fixed in less than an hour, showed me exactly what he did to fix it and why, and charged me a fair price. I am more than pleased with my experience here, plus Abdul is good people with a genuine vibe. Hopefully, I have no other issues with my phone but if I do, hands down Im coming back to Elhouris. I see why their rating is so high. Its definitely well-earned :-)

Aj DeBres

I called to inquire about purchasing an unlocked s7 I was told he had one for t mobile. The service I use uses all carriers via sim. I was asked where I lived and I told him. Then after asking about the price I was told he would not disclose the price... if you want a price basically drive yourself there. I found this unpofessional and rude and will find business elsewhere.

Crystal T

I was very happy with my services on multiple dates. I think Elhouri is extremely professional and knowledgeable, a very pleasant man to talk to and do business with. I am always treated with respect and always in and out quickly with the quality of the work being nothing but wonderful. I would recommend him to anyone! Thank you so much Elhouri! I wouldnt go anywhere else...

Gggjj Ffsgj

Excellent service!! The owner and his staff are extremely helpful offering great advice on cost effective repairs. We have had three different phones , 1 pc, and 2 ipads looked after and the knowledge and service has been fantastic. Always willing to accommodate in an emergency. Dont believe the negative reviews.

anthony bello

absolutely love this place, along with being an extremely polite and well mannered gentleman, everytime Im in a jam with my phone, broken screen, camera issues, etc Abdul is always extremely helpful and goes above and beyond everytime, and his prices are very reasonable. WONT GO ANYWHERE ELSE!!!

Jordan Anderson

Excellent establishment. I arrived today to have my iPhone 6 screen replaced after it was severely damaged. Mr. Elhouri was extremely efficient and courteous. I was in-and-out in 10 minutes with a newly installed screen. I will come here for any future mobile repair needs.

James Horgan

I would highly recommend this business. The gentleman I dealt with was extremely professional and accomodating. I did not end up requiring his services but he was very helpful regardless. I will certainly contact him again should I run into any further issues.

Paul M

this guy is a joke, knows nothing about unlocking or rooting cell phones. I wasted my money and didnt have the nerve to ask for it back cause that would just get me more upset if he said no. If you need to unlock your phone, this is a wrong place.

Kelly Harewood

Came in and fixed my daughters phone in 5 seconds and didnt even charge me....then changed my camera on my phone when sprint wouldnt even look at it.....love this place my new place to go for all phone issues

Patricia Domenick

I thought I had lost all my data, especially my precious photos. He was so friendly. He tried and successfully transferred all my data to my new phone. He literally saved me! THANK YOU SO MUCH!!!

Mano Larry

Thank you Elhouri, You are very helpful, knowledgeable and accommodating! I woud recommend Elhouri to anyone looking for cell phone or to repair your cellphone. Thanks again you are awesome! !!