Best Buy

Category:	Electronics Store
Address:	228 Colony Pl, Plymouth, MA 02360, USA
Phone:	+1 508-732-3640
Site:	stores.bestbuy.com
Rating:	3.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 46

Reviews 20

Mike DHI

Dont ever buy a phone from best buy , theyre in house / return policy is un expectable, I purchased the new HTC on December 21st 2013, and the charging port is not working any more (24 days later), and I just learned that the return policy is only 15 day. Why would you buy any product from a company who doesnt even back up there electronic products for more than 15 day? But, if you purchased the protection plan, then you get a loaner, until you phone returns from repair 7 days later.. I would have never imagined that a company as big as best buy would not cover there products for more than 15 day, wow, Please dont be fooled into thinking that when they say," you can return the phone if you dont like it within the 15 days of purchase " , because what there really saying is , if your phone breaks with in the 15 day period they will either repair it or give you another one., but after 15 days you have to send your phone to HTC and call them to confirm that you are not over the 1 year period and send it to HTC and be without a phone for 7 to 10 business days, (basically 2 weeks) So if you like to spend un due money and pay the 10.99 per month for insurance and pay another $150.00 for a surcharge for a new phone, then buy from best buy. screwed over customer.

Gail Butler

I bought a new TV and when I got it home I was disappointed in the quality of the picture. I thought we may have installed it incorrectly. I went back to the store and talked with the General Manager, Ricky Masotta and he could not have been nicer.He suggested I try a couple of things and said if you are not totally happy you can bring it back. My husband and I were not happy with the TV and went back to the store and talked with Ricky and he had us talk with Ryan S about a different TV and he arranged for the new one to be delivered and the old one picked up. The new TV is great and we are very happy. We felt that Best Buy cared about us as a customer and wanted us to be happy. We now have a new friend, Trevor who is part of the geeksquad and we can call him with any questions we have. We are very happy with Best Buy and would not hesitate to recommend them to anyone.

Rami Awadallah

Customer service is terrible. Employees have little no product knowledge. I went in for a projector and only one person in the store knew anything about them so I had to wait almost half an hour because he was with a customer. I ended up googling the info and making a decision based on what I found. After I picked out where it was I waited almost 15 minutes for them to get it for me because the associate who went to get it couldnt find it. Id give this place negative stars if I could

Amanda Keegan

Spent over an hour trying to reach somebody in the store by phone call because I have two toddlers that would destroy the store in a second. After being confirmed that they could help me and I can go right in I drove there then being told that they do not take trade-ins that I would have to go to another location very disappointed at this. I went to Dartmouth location which had no power after driving all the way to Dartmouth I am one very unsatisfied customer.

meghan mchale

WORST F***ING BEST BUY IVE EVER SEEN. ORDERED A NEW STOVE, MICROWAVE, REFRIDGERATOR, AND DISHWASHER.. TOOK THEM A MONTH TO DELIVER.. ON DELIVERY DAY THEY SHOW UP WITH JUST MY MICROWAVE AND DISHWASHER. HAVE BEEN WITHOUT A STOVE FOR OVER A MONTH NOW. THE DISPATCHER EVEN SAID "THIS IS THE WORST RUN BEST BUY ALL EMPLOYEES ARE IDIOTS" If youre own dispatchers are calling your business pathetic it really must be. not to mention the managers were incompetent a**holes.

Mada

Terrible customer service. I bought a computer mouse and it did not work. I wanted to exchange item for a working mouse and they would not do the exchange with out a receipt. SO i bought same mouse and returned the next day to return the broken one with receipt. The manager saw me an remembered me from the other day and told store employee not to take the return. So i paid twice for one computer mouse. They will never get my business again.

Tenzin Dechen

I was having a great day until I met these two employees. Ruined my freaking day. They were so rude. I asked for help and they ignored me. Go to this place if you want your day to be ruined. I wish I could give this place negative stars. You shouldnt treat your customer like that. You should always know the difference between professional and personal life.

Bill Klimczyk

I was in the store to buy 2 laptops for my daughters when they return the college, I would like to thank Paul for helping me decide which computer would be the best operating system for them he was very patient and knowledgeable the staff in the Plymouth store was simply amazing to deal with

Mauro Amaro

I Bought a VIDEO CARD for my PC and the one I bought had a lifetime warranty, so I replaced couple times with no problem, but broke again so I went there yesterday and the girl told me they dont cover the lifetime warranty any more, so I have to buy a new one. they su..k.

william campbell

I patiently waited at service desk , one staff asked more than once do I need help while serving others. After 10 min. A black shirt did come and resolved an issue I thought could not . I am very happy with experience and resolution . Scotty

Rob Lewis

Ricky Masotta is the store manager, and is a great guy. He will go above and beyond the call of duty to earn your business. Had a great experience with him, and I was really happy with everything I got. Will absolutely use him again!

Terri Sharpe

really like this store , feel there care about customers needs and they help as much as they can,very helpful getting things like pcs laptops, and tablets set up and ready to go, always find i can go back if I need help

Shiloh Fillion

I dont know why people are saying everyone is rude and dont know what they are talking about because everyone who Ive dealt with knows so much and is super nice! I always have a great experience there!

Darrell McTague

These guys have helped me out EVERY time Ive had an issue or difficulty with something. From return / price match policy issues to device support and sales help...theyre really good.

Devin Hood

GM was kind of rude and insulting. Returned a bad tv and said that i couldnt even carry it like a normal person. Great way to speak to one of your Elite plus members.

John Qusic

I wish their people were nicer. Its like pulling teeth to get someone who knows about their products and acts like they want to help to you.

Linda Greenwood

Excellent experience purchasing a smart TV. Excellent customer service, good variety of models at competitive prices.

Alex B

Not great. The system they sold me didnt work, and when I returned it an hour later they could have been more helpful

John Smith

Nobody in this store knows a thing about technology, they should really put more effort into who they hire.

Ara Tagoyan

Worst customer service. Will never buy anything from this or any other Best Buy.