Best Buy

Category:	Electronics Store
Address:	230 Independence Way, Danvers, MA 01923, USA
Phone:	+1 978-774-9494
Site:	stores.bestbuy.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 5

A Private User

I purchased my i mac from Best Buy, Danvers, MA.. The experience was rushed and I knew more than the sales kid that waited on me. Everyone was around 18 years old and could have cared less about me spending $2,000.00 with Best Buy, software, printer. I bought the works. They could not direct, advise or give me any real answers concerning the product I was purchasing. They knew nothing about quick books and had to keep opening up new boxes to get me registered with quick books. The transfer of data was incomplete from my old computer onto my new one. To add frosting to the cake, they were emphatic about me purchasing the extended warranty. Since the computer was expensive I purchased the extended warranty as it made sense that if something went down, it would be expensive to fix. However Best Buy never told me about Apples, Applecare program. In fact no one on the Geek Team knew anything about the extended warranty, Applecare Program. A customer receives no on line or telephone help from Apple if you do not buy Applecare. This is herendous because I had to spend almost 1/3 the cost of the computer just to cover myself on care, maintenaince and information on call, when needed. Every time I call the Geek Squad, they dont pick up the phone, they do not address my problem, they hardly ever know, have insight or are intuitive enough to trouble shoot any problem I call in with. I usually call the Geek Squad first, get nowhere, except aggravated. I then have to call Apple Care Apple support and am then talked through my problem. You would think, when a customer spends so much money with a company, Best Buy and Apple that they would have enough faith and confidence in their product so that the product would be covered with a full and comprehensive guarantee. Customer Expectations: Guarantee your product ! Hire inteligent, mature and experienced sales staff. Retail hardened, enterprise level sales staff. Best Buy gets what they pay for in low level, poorly paid part time High School aged, "Clerks" ! I only purchased from Best Buy as other than the Apple Store, which is where I should have gone in the first place, at the Northshore Mall in Peabody. I thought I would reach out and give Best Buy the opportunity to sell me, as this was my first purchase at a Best Buy. My advice, unless you are buying a small item, in and out of the store fast. Do not under any circumstances purchase from Best Buy in Danvers, MA. Youll do a lot better at the Apple store or any other reputable on line vendor, over this Brick & Mortar fiasco. I do not recommend this Best Buy, to my friends or to my worst enemy. Avoid Best Buy like the Plague :-)) Bill in Hamilton, MA.

A Private User

We purchased an EMachine from the local Best Buy in Danvers. The system wouldnt boot, even from the cd. I bought a $200 Geek Squad service plan, which according to the person who sold us it, would include a loaner service so that business wouldnt be slowed down a bit. We called Geek Squads number around 9am. The woman we get on the line insists that its a Windows issue, and its not covered in our plan. She refuses to help any further. Now the man I speak to, he tells us to bring it back to the store we got it from and they will fix it. The computer is brought to the store and everything is going fine until we are told there is no loaner program. Now what? All our information for a business is on there. To the credit of Stephanie (the manager) she called all the way to corporate to see what they could do. Unfortunately, they didnt care. The stores solution: Buy another computer and they promise to refund me all of the money. I have two issues with this: One, this is a small business, we dont have another $800-$1500 to throw around. Two, you promise me? I dont care if I got it in writing, who says Best Buy is going to honor that? Completely unsatisfied, I call the corporate office. The first woman I speak with was polite, but also unhelpful. I want to speak to her manager. He on the other hand, was unprofessional. He was rude, interrupted me, and refused to admit any error. According to him, I should of known this from the pamphlets the store gives out. Well they didnt have any literature on business plans, only personal use plans. There could of been any number of differences. I want to speak to this guys supervisor. "This is as far as you can get." is his reply. Frankly, Im never buying another thing from them. It honestly feels like they were dismissing us on purpose because we are a small business. Thats how a business works - you are responsible for your employees and what they promise a customer, even if that is wrong.

rachael toppi

We had an issue with our Samsung fridge numerous times leading up to a replacement. We went into this location extremely aggravated with the whole situation. We met a gentleman named Ian in the new pacific appliance department and couldnt be happier we did. There were a few roadblocks with the new fridge we picked out but his persistence to try and get us exactly what we needed was so professional and beyond going the extra mile. The store manager was also wonderful in assisting us in making a very convenient arrangement while we waiting for the new fridge to come in. Ian even stayed later than his shift to make sure everything went smoothly. I know from past purchases Best Buy doesnt make commission, so for an employee to dedicate this type of attention was above and beyond. His personality was wonderful and that definately helped relax my fiancé and I. It was a true pleasure to work with the staff there. The only reason I gave this 4 stars is because our fridge has been on back order for a month and half, which is a Best Buy/Samsung issue in general. Will definately choose this store as my go to Best Buy.

TheWaitfornever

We were just at the Danvers, MA store at the Liberty Tree mall picking up an online purchase. This store used to have the best customer service. We used to go there all the time and if we ever experienced a problem it was solved nicely by a crew member. This great experience sadly ended today. I was given a horrible attitude by a clerk who identified herself as Tyler. She made an issue about the credit card I used to pay online, which, by the way, was charged only $3.16 since I had paid for most of the purchase with a rewards certificate. The last name on the card is the same, as it is the account number, it is just an additional card to the same account, no one at Best Buy had ever given us a hard time over this before, plus the transaction went through online without problems. I asked the lady to cancel the remaining item, the one that had been charged to the card and she refused as did the manager by the name of Casey Allen. I was able to cancel the item online but this ends my business with Best Buy if we are going to be given a hard time over a $3 dollars charge.

Koeun

STRIKE 3. All my experiences in Bestbuy is a bad one. 99% of the people that work here are lazy as hell, worst customer service. Ive given this 1 star for the 1 person that actually helped me after going through 4 employees and 2 visits in one day. These people belong here, I can see them working here just standing around mindless for the next 10-20yrs. 1. 2yrs ago they sold my a "new" imac. opened it at home, blonde hair all over the product, packaging was half-assed. if i wanted an open-box item i wouldve bought one. returned it and bought an imac from apple store instead. 2. FALSE ADVERTISEMENT. i know alot about TVs and theyre trying to sell 2015 tv models as 2016, with a "2016" sticker on the display. scumbags.. 3. I bought a pro gamers club for 20% new games, and everytime i buy a game i dont get the discount and have to talk with these robots for 5-10minutes. if i knew amazon prime offered the same deal i wouldnt have gotten bbs gamers club.