Staples

Category:	Office Supply Store
Address:	599 Belmont St, Brockton, MA 02301, USA
Phone:	+1 508-587-7793
Site:	storelocator.staples.com
Rating:	4
Working:	10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 35

Reviews 18

Andrea Wuotila Zuelzke

I am writing to complain about what has to be one of the worst customer service experiences that I have ever received in any business. I ordered a print job from the Staples store in Brockton, MA on Belmont Street on 8/4. The job was to be rushed. Upon arriving at the store on 8/4 in the late evening, I was told the job would not be ready. (This would set back my business project and cause unnecessary stress.) I asked the associate to have the rush fee taken off my bill. Assured that it would be, I scheduled the pickup for the following Tuesday, 8/8. On 8/8, I called the store directly and was again told the order was not ready for pickup. ( I find this to be completely ridiculous, mind you it was a simple flyer print out. In addition, the rush charge had not been removed. ) I immediately canceled the order and was told I would have a refund by a manager within 24-48 hours. As of Tuesday, 8/15/17 I still had not received an refund on my credit statement. Again, I called and spoke with Tino. Was told that he would process the refund and send a confirmation email. As of today, I have still not received an email or a refund on my credit card statement. I called the store again and was now told that I would have to come in the store because of my credit card to receive my refund. I am a small business owner and this entire situation has been a HUGE inconvenience to me and my business. I have ordered many print jobs for my business at Staples over the years. Rest assured this will be my last order. This location needs to get its act together.

Mina Akan

#AndreaRockstar #OneWomanMachine Went in to get some copying done and Andrea was exceptional. She was professional, friendly, so efficient. She kept going over and above to satisfy all clients. She was ALONE and the places was packed. Very impressive. Keep up the great work #GirlPower!!

Adam Riveiro

Awful customer service from several of their employees. The copy and print section usually has extremely long lines. I find it easier to go to Avon or Mansfield than to go to this location.

Amy Chambers

I has to scan some documents and I was unsure how. The guy working at the copy center helped me figure it out. He was kind and helpful. I wish I got his name

Al Kei

Salesperson was very helpful and sounded very knowledgeable in answering my question regarding which router I should purchase for my Xfinity network.

Lior Hirschfeld

Their office supplies and back to school materials are great, but some of their computers are a bit overpriced.

Peggie Medeiros

Great service had to fax documents and employee was very helpful..

Shamsa Said

This store treated me horribly and I never get what I want.

Kelly Mervil

They were respectful and on top of everything you need

Phil Matson

Clean story and friendly staff. Had what I needed.