A. G. Hardware Supply Co Inc.
| Category: | Hardware Store |
| Address: | 776 Lakeview Ave, Lowell, MA 01850, USA |
| Phone: | +1 978-458-8456 |
| Site: | acehardware.com |
| Rating: | 4.4 |
| Working: | 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–6PM 8AM–5PM 9AM–4PM |
Location
Photos 1
Reviews 6
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Rod D
I have upgraded my original rating from one star to five stars based on a very good experience at AG Hardware today. Back in mid-January, 2016, I had a bad experience in the kitchen and bath center, when I ordered a countertop. After almost two months of delays, where I felt like I was getting the runaround, I canceled the order. Donna from AG told me the fabricator was at fault, having ordered the wrong material twice. She said the fabricator just threw his hands up and walked away, not wanting to fulfill the order. I thought AG had somehow been messing up the order and was trying to blame the supplier. Annoyed, I took a refund and went elsewhere for the countertop. While visiting AG today to get some supplies for this project, I saw Donna again. She recognized me, said hello, then asked if she could talk with me. Apparently this incident bothered her, because she showed me email exchanges between her and the fabricator, which proved the fabricator was making all the mistakes by not ordering carefully enough. It showed AG was in the middle between an unreliable supplier and an unhappy customer. What really impressed me most of all was that Donna still recognized me three months later and wanted to try to smooth it over. I thought she was very sincere in her approach and was straightforward in explaining and showing me exactly where the failure lay. Would you get that level of service at Home Depot or Lowes? Most definitely not. So Donna, if youre reading this, thank you again for stopping to say hello. I really appreciate your working to regain a customer. RD
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Dennis Hunt
Have worked with Brian Sousa for the past two years on remodeling two of our bathrooms.He has been fantastic! He designed both vanities and one counter top. Each session at the store, Brian spent a great deal of time with us planning the best vanity for the space and offered the less expensive approach for the granite counter top saving us a great deal of money. He listens to all your questions and never makes you feel rushed! Being in the business of kitchen and bathroom design for so many years qualifies him for the best person to visit at A. & G. hardware for all your remodeling projects. Plus, A & G hardware stands by all there products 100%. Plus Brian knows the best plumbers and contractors in the area to bring his excellent designs to perfect completion in your home.
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Kerri Keeler
My new kitchen is now finished and I could not be happier. I started at a big box store and was very unhappy with the lack of attention to detail and disinterest. Then they offered the price!! Yikes! Two painful hours of consult wasted. I took my design to Donna Gagnon at AG Hardware and in about 20 minutes she had taken my design and made it so much better. Then the moment of truth...better quality cabinets, and extra cabinet and larger sink were worked in ...all for less than the big box store. A manufacturer mistake and one damaged door front were not a problem. Donna took care of them immediately and with a smile. I would go to AG Hardware in a heartbeat to do another kitchen. Thanks so much for all your excellent service!
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Amber Davis
My husband and I used AG Hardware to design our kitchen remodel in the fall/winter of 2015. Donna Gagnon was our consultant and she couldnt have been more helpful, genuine or kind. She went above and beyond to make herself available for us both at the shop and in our home for in home consult. She designed us an amazing kitchen that we are enjoying ever minute of today. Thank you, AG Hardware and especially Donna for your amazing attention to detail, and stellar customer service!!
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Fred Wendt
We have used AG and Brian for a couple of bathroom remodels. He is great ... and unlike YoMamas experience has stood behind the products. He has addressed factory defects and wrong parts to our satisfaction and pleasantly. The staff downstairs is just as helpful and friendly. I cant say enough good things about this business ... PLUS ... I amazed at the variety of items ... want to spend a whole day just looking .... I also recommend AG to my friends.
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Yo Mama
They dont stand behind their products. A factory defect and Brian took it personally like we were insulting him. Will never go back and would not recommend anyone else going here. VERY POOR CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!