T-Mobile

Category:	Cell Phone Store
Address:	1271 Washington St, Hanover, MA 02339, USA
Phone:	+1 781-312-7368
Site:	t-mobile.com
Rating:	3.6
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–5PM

Location

Photos 11

Reviews 11

Wendy Dameron

I am posting this review for informational purposes. Please be aware that T-Mobile doesnt actually directly pay your early termination fees. We were led to believe in the store that they pay Verizon directly. This is not the case. You have to go to a website and set up a reimbursement account and attach your old phone bill. We were NEVER ADVISED of this. Further, it takes up to 8 weeks to get reimbursement in the form of a MasterCard. I only found this out after 3 weeks into our services with T-Mobile after calling them to find out why they havent paid Verizon yet. Good thing I called because I also had an overdue balance of 6 days that I never knew about because I NEVER RECEIVED a bill from them. I asked why and was told I had signed up for paperless billing. Yet...they didnt have my email address. :( Not off to a good start at all T-Mobile. Dislike.

A Private User

I looking for a new phone and happened to come across this T-Mobile location. The store is new (I think it has been open for 2 months) and the staff there was very professional. They had a great phone selection and accessories to match. I was able to reduce my bill by taking advantage of the new EVEN MORE rate plans. Id highly recommend this store!

A Private User

This tmobile store is the best I have ever been to. The staff was friendly, knowledgeable, helpful, and went above and beyond. James Neal, Colin, and the Manager, Joel Fuertes were fabulous. All other Tmobile stores should use this store as a business model on how customer service should work. I will be a repeat customer for sure!

Eric Bigham

Nothing good to say about this painfully slow store. 3 people working all talking to one customer for about 20 minutes now, theres 5 people in line all extremely pissed off about waiting for incomptent employees. Update- its been almost an hour now, store is closed and Line still hasnt moved. Id rather be at the DMV

Michael Osprey

Micheala from T-mobile is unbelievably rude and salty. I think She needs to learn how to sell better. Terrible customer service she constantly puts down every other cell carrier and rolls her eyes when you ask questions.

galdino teixeira

Horrible customer care. Very rude employess. When selling they are great and offer you the moon. If anything bad happens, they come short of saying screw you. Recommend anyone to go over to verizon

Patrick Lien

Manager was very helpful in providing me with a new micro SD card for my mother-in-laws new phone. Quick transaction, in and out in 5 mins.

Joshua Diner

Friendly knowledgeable staff, fairly quick phone purchase for an existing customer

Paul Morgado

Its a rip off they scammed me and my family

Mitch Green

great staff always find a solution here

Linda Hunt

Always helpful