Bicycles Plus

Category:	Bicycle Repair Shop
Address:	391 East Central Street, Franklin, MA 02038, USA
Phone:	+1 508-520-1212
Site:	bicyclesplusma.com
Rating:	4.2
Working:	Closed 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 12–5PM

Location

Photos 2

Reviews 14

Anna Vann

The service was so-so but everything here is overpriced. I asked for a simple tune-up for a road bike and was given a estimated price of $130! Each time I asked about buying something I had to specifically request the reasonable price of the item/service, otherwise theyd quote me the most expensive cost, even when they knew I didnt need it. Dont come here unless you like wasting time and money. These guys clearly only cater to bike enthusiasts with cash to blow (i.e. waste) on overpriced products and services. Also, the selection is not great either. I am editing this review to take it down to 1 star for bad service after all. Even though this shop is close to me, I will go out of my way and DRIVE my bike to a shop that is further away to avoid giving them any further business. It is apparently going to take them an entire week to give my bike a simple tune-up. This is a huge inconvenience for me because I use my bike to commute and every day without my bike is another day I have to walk to work. Terrible service, terrible shop. Do not go here.

A Private User

chain broke on my bike and i went here to buy one, guy told me buying a new chain would be pointless because it would just break again, insisted i would need to replace the whole drive train. i finally just said i would try my luck first and he sold me the chain. and it has since worked fine. he said they could size the chain for me and put it on for 10$. i said i could do it myself since the bike was in the car but dont have a chain tool.. i asked if he would mind if i size it and just mark the links and have him use the tool. he said it would cost me 10$.. come on i bought the chain from you, call it 5$ at the very least i also know someone who took his kids bike to replace a broken brake lever and they told him it would be 120$ (more than cost of his kids dept store bike)

Todd Humphreys

Love these guys. People need to understand that they are running a business that they want to sustain. It is not a high volume shop so dont come in expecting them to drop their drawers on price. Their prices are fair, their services are exceptional. They take care of their customers. I cant tell you the number of times that they have proactively sought out warranty repairs for me - they found issues and engaged the manufacturer without my even asking. This alone has probably saved me a few thousand dollars and likely a number of more serious mechanical problems had the issues not been addressed. You will get great service and loyalty from these guys. BUT, dont come in expecting freebies - they have a business to run. 5+ Stars!!!

Ellen Toubman

This shop is the best. I cant believe there are negative reviews here. They are so nice and efficient. They go out of their way to help you for the least amount of money possible. This is a family store and they run a great business. I bought my first and only road bike there about 7 years ago. I always go here for gear and maintenance. The price on the bike and all of their services and gear is always less than other shops. These guys are super!

John McHugh

This is your go to local bike shop. Been a customer for 15 years. Great owners. Consider them family. Been there for tires,cassettes, chains, tubes, shifters, tune ups, lots of gear, rims, bikes... Oh and by the way, I pay for their service and depend on it. Dont want to be broken down 10 miles into a ride and think I saved $10 by half a**ing it. Focus on your ride, let them make it happen. John

Maarten Broess

The best bicycle store. Family owned, Ray and Scott are extremely knowledgeable and will provide you with honest advice. They have great selection at very competitive prices. Their customer care is amazing and the repair shop is second to none. If you are looking for a bike or your bike needs a repair Bicycle plus is the place to go. You will receive the most dedicated care and top notch service.

Tobi Schultze

It is hard to find a good shop with experienced and present owner(s). This is one of the best shops in the country. Very few places I trust completely with wheel building to proper bike fit. Scott is knowledgeable and a elite rider who does a excellent job of conveying his expertise to match his customers needs. Pay a bit more for good retail, you will not get that kind of support on line.

Joe Stewart

Ive been coming to Bicycles Plus for nearly 20 years now... Wow - hard to believe. I keep returning because I like the products they offer and I like the service they render. I find them nice, easy to understand, and happy to offer advice and recommendations that I have found to be excellent. My most recent purchase was a Cannondale CAAD10 - what a rockin bike!

Todd Buehler

A family run business that treats their customers with respect . Your not a number here. Never had a negative experience throughout my 15 plus years of shopping here. As for pricing, they are very competitive with Internet shopping and no shipping costs. Shop local, no regrets! Try for yourselves. Think youll agree!

Brooks Johnson

I bought my first mountain bike there and one for for my son. There prices are fair and there service is top notch. As a new rider I have had problems and questions and they have been great. After my skills improve and it is time for the next mountain bike I will be buying it from them.

Chris Ryan

Excellent Buying Experience. Low pressure sales. They knew their products well. They didnt try to up-sell which was nice. I bought a bike and couldnt be happier with the way they treated me. I will go there again for sure.

Roland Goodell

Nice local bike shop, super fast service and affordable...thanks for getting me back out on the road!

Joey Harrington

They fixed up my chain free of charge and had outstanding service. Definitely coming back here.

A Private User

Great inventory, helpfull staff, cheap prices