Electric Bikes of New England

Category:	Bicycle Store
Address:	27 Buttrick Rd #6, Londonderry, NH 03053, USA
Phone:	+1 603-319-4909
Site:	ebikesofne.com
Rating:	4.5
Working:	Closed 10AM–5PM 10AM–5PM 10AM–5PM 10AM–5PM 9AM–4PM Closed

Location

Photos 20

Reviews 12

drbfit K

Paul & his team are just awesome to deal with !!!! I special ordered my Haibike Xduro bike though Paul, & Haibike factory kept delaying production, & he kept me well informed along the way by constantly checking status through his dealer portal. Im extremely happy with my new bike. Right from the start in trying to choose the right bike, Paul was excellent with communication either by phone or email. I felt better after talking to him b/c of his extensive experience & product knowledge. Paul went out of his way to insure I got the bike I wanted. I really got a sense of personalized service! The bike arrived via free shipping! & the way the bike had been pre-set up & re-packed just was amazing. It had been packed in such a thorough way, it would of been almost impossible to damage the bike during shipping! He really spent significant time, bubble wrapping, extra foam padding, cardboard, you name it, to ensure the bike was extremely well protected. It certainly wouldnt of come out of the factory like that. Paul & the E-bike team of New England insured the bike was perfect & pre-set up before shipping. I quickly put the bike together & went for a ride, the bike is PERFECT. Paul reassured me that Haibike Exduro was just "top notch" quality & construction was right on. I feel if theres ever an issue with my purchase, that Paul & his team will be there to help out. "Good things come to those who wait" really applies here. I honestly dont think I could of got a better price & with unsurpassed customer service, like I did from Paul & E-Bikes of New England anywhere else. Its a 5 + star business with top-shelf customer service period.

Tyler Mortenson

I went in for my second visit today really looking forward to making a purchase. I hade a great time test riding a couple options on my previous visit and it only excited me even more to get back up there and bring one back home with me this time! I then asked about the return policy........... and..... was told that Im not able to bring the bike back once I purchased it! This is a huge problem for me as on my first visit I stated Im a big guy that lives in a hilly area thats my biggest concern, not to mention there were no hills where the test rides took place so I was supposed to make a completely blind 2000 plus dollar purchase without knowing if the product was adequate for the sole purpose in which I was buying it, it just doesnt seem right. The only agreement I was offered was I could bring the bike home as long as I agreed if I didnt like it I would buy another bike that they didnt have in stock and was more money without even getting to test ride..!? sadly had to drive home empty handed and extremely bummed and soured on the whole idea of electric bikes all together now. I wont be back

Stephen Rivers

Such a great experience! My girlfriend and I decided to try the electric bike rentals (free if you buy a bike within 30 days) available for the Derry Rail Trail and enjoyed it so much we both ended up buying one. Paul and Cathy were very helpful and patient. The store was pretty busy but they had a handle on everyone needing questions answered and demo runs. We tried out a good number of bikes around the block before deciding on the 2 and they were more than accommodating. The store has a very relaxed comfortable feeling. Prices ended up being better than any online, and you get to see the bike youre buying. No reason to go elsewhere!

Cliff Lasater

Paul is a great guy to deal with. I purchased 2 Haibike SDRO Hardlife ebikes from him and he was very helpful with all of my questions as I live in California and didnt want to pay any more sales tax than these Piranhas here are already taking. Shipping was only 4 days and assembly takes less than 30 minutes. The bikes look and ride great. I was happy to deal with a shop that has a full inventory of ebikes instead of what my local shops had in stock that they were pushing on me. I would definitely recommend this company to a friend.

Bert L

Nearly 2 years ago my wife and I purchased 2 e bikes--the warranty are for 2 years. I had a problem with one of the parts. I called Paul (the owner): He was very helpful. He had a replacement part in his shop and sent it out to me immediately. I received it less than 36 hours later. After much usage, our bicycles are still operating without any other problems. We live in RI. and highly recommend this store to anyone wishing to purchase a bicycle or parts. Albert M. Luongo

Kevin Landrus

My purchase of two Ebikes was perfect. I am in California, so the bikes were shipped to my door. Right on time. Paul, "Owner" answers calls and emails. Works with you, and is very professional. I spent over $10,000 on two Mountain HAIBIKES, with out a test ride. Absolutely love the HAIBIKES . Wholeheartedly recommend Electric Bikes of New England, Paul "Owner" and HAIBIKES. Kevin Landrus Santa Rosa, CA

Steve Ralph

We just bought 2 Pedego bikes from Paul. The experience was fantastic and seamless. Paul went over the details of our order, was very helpful and friendly. Our bikes were delivered on time and perfect. He has great prices, offers great support and we couldnt be happier with pour decision to buy from him. Anyone in the market for an E-bike should definitely check out E-Bikes of New England!!!

Frank Flanagan

When you put yourself in the hands of Paul you will be taking care of like you have never been taken care of before. And believe me when you buy your first E- bike you need somebody very knowledgeable to guide you, Paul fits that bill. Paul does all the other things you would expect to make sure you are satisfied customer. Including probably giving you the best price you get anywhere. Frank

Cynthia Zwicker

I want to thank Paul and Cathy for all the time they spent with us going over all the E bikes so we could decide which one met our needs. You were friendly, courteous, knowledgeable, without directing us to one brand, we feel we picked out the best bike for our needs. Thank you for all the time you spent with us. Trying out the bikes, their pros and cons let us make a good decision.

nchris41

They did not honor the warranty simply because I tried to determine if there was a detached wire on one of the connectors. Paul gave me attitude when I asked about the warranty on parts and claimed that he was giving me free labor for the 3 minutes that it took to diagnose. In addition, they did not return my original hardware. Poor customer service and just unprofessional.

Damon Miller

What a great experience with Paul and his wife. I came in a few times with a bunch of questions and the day I came in to make my final purchase I changed my mind about 5 times. They were both very patient with me and finally I picked up an ST2 I could not be happier. Great prices and selection. If you want an e bike these are the guys to talk to.

Robert Stewart

Emailed Paul this morning about price matching another dealer, and got a call back within minutes of sending the email. 10 minutes later, I had placed the order for the new Haibike SDuro Hardnine RC for a great price and Pauls customer service was AWESOME to say the least. Very professional and friendly, and very efficient. Thank you Paul!!!!