Apple Legacy Place

Category:	Computer Store
Address:	508 Legacy Pl, Dedham, MA 02026, USA
Phone:	+1 781-471-3800
Site:	apple.com
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 70

Reviews 19

222voodoochild

Waited 2.5 hours for an oppintment to have someone look at why my 18 month I-phone 5 wouldnt charge. OK - so their busy no problem, but the tech finally took it in back for 8 minutes and returned to say that he removed some lint from the charger socket but he could not get it to work. He suggested that the lint somehow damaged the port and that was not covered by Apple. He did offer a replacement for ($280). Confused by Apple disowning the problem for me recklessly keeping a phone in my pocket (wife hates my pocketbook) risking exposure to said killer lint, I took it to my workbench. After a quick shot of contact cleaner, the dead phone started charging and is now working normally. This took all of 30 seconds. Very disapointing service and assuming the lint suggestion in a "thing", then add it as another reason not to invest in their stunningly delicate products.

Laura Nesci

Last night my husband and I went to apple to buy a new phone (for me). The first person took our name down, we waited and waited and asked another person who responded by asking if we had an appointment. I looked around and counted 7 apple employees standing around doing nothing while I waited to buy a phone. So we walked out of the store and I over heard one employee who wasnt doing anything say "there leaving." They didnt even care we were leaving. Apples products are already going downhill, now they have pretentious employees who dont care about even selling their products. Needless to say Im going to my carrier instead to buy the phone. This is the worst Apple Store Ive ever seen stay away from it if you want to actually buy a product there.

Margarita Fisher

Got the usual we dont care attitude. I think the root cause is the location - this store is always busy so they know they are going to earn money even with this attitude. Im ready to pay money to do a repair on a product thats out of warranty, yet they dont care wether theyll have my business or not. This is the worst part of Apple Inc - no care for customers - their products are so good that you are on the hook no matter what. Well, even good products break and I like getting mine fixed. I use my computer for work, not gaming and cannot afford to keep it in the store for 2-3 days when repair takes 1 hour.

John Connelly

OK...I hate shopping. I hate looking, I hate waiting for sales help, I hate standing in line for the cashier. Apple to the rescue. I knew I wanted 16g iPad 4. Walked in...greeted in 2 seconds. Greeter asks how to help, I tell him..he pulls out his little iCashregister and clicks a few things. He asks about a case, I say Yes!, by the time I select one off the wall, someone hands him my iPad. He asks how to pay, I say card and he swipes it there, emails me my receipt, tosses the stuff in a bag and Im off. In and out in 10 minutes or less. Brilliant!

Charlotte Skiffington

Was having such a hard time on my iPhone after changing my iCloud Email Tried all suggestions I could find on line. Made appointment at the genius bar and was helped by Janelle Elliott. She was outstanding. It was a very convaluted issue and she worked with me and the upper level at Apple to get to the bottom of this. She was very professional, knowledgeable and stuck with it til we were successful. Thank you so much.. wish this was how all customer service could be

Laurie Waterman

Got to the Dedham Apple store on 2/29/16 and it was boarded up with a closed for renovation sign on it. I had just spoken to someone on the phone from Apple and wasnt told the Dedham store was closing. So I had to drive another half hour to the next closest store. They need to keep their store information current online to keep other people from wasting their time.

Patrick Neville

Buy something else....They determined the manufacturing of my sons $2900 system was defective and they would not reorder the exact system. They attempted to sell him a higher model at $600 more, and put the ownership on him to reorder it. The store manager Cooper has absolutely no customer service skills, dont even buy a cable from this location.

Billy Heanue

My iPhone 6s was dying unexpectedly, so I went in. The technician, who thought he knew it all by the way, informed me that my battery would cost $~80 to replace. He didnt check the serial number. Turns out, my serial number is eligible to have the battery replaced for free, and the kid was either an idiot or just trying to scam me!

marieke slovin

Called to make an appointment, and I never received a confirmation email. Called back to check, and they didnt have me in the system at all. Had to rebook for another day, and they were not at all apologetic. Hoping the actual appointment goes better than the pre-appointment.

Pete Lunghino

Video card was crashing my computer, it was a defect (apples fault). They repaired my laptop free of charge (not just the video card but also the casing, keyboard, and battery) and shipped it to my house for free so i didnt have to come back to pick it up.

Pam Davis

I was greeted immediately when I entered the store. There was no wait time to see someone. Jeremy was my "go-to-guy" He was so patient with me and walked me through the setup of my Fitbit quickly. I walked out a very happy person and ready to run

Jeffrey Kurtz

There is a problem with the latest version of IOS regarding loss of ring tone when calls come in and these people dont have a clue...they arent staying up-to-date on problems with I-Phone 5C. Better trained staff might help!

Cameron Bell

Fantastic service, travelling from the UK and had a major Mac emergency. The staff were friendly and couldnt do enough to sort my issue. The manager Joe Caligiuri deserves a special mention. Thank you all so much.

Peggy Pavidis

I just spoke with "Jen" at Apple prior to going into the store. She was so helpful! She answered all my questions & then some. Looking forward to heading into the store to do business further.

Piyush Panwar

Its a fu*k all store..ppl are rude.. A 5min delay cause cancelling the appointment whom you kidding... Stupid and amateurs work here.. I would have given them -1 and a kick on their B***...

Vladimir Tarabarin

Had to wait over 40 minutes just to buy a phone. We had an appointment reserved. We are still waiting for an associate, so I have plenty of time to write this review. Avoid this location!!!

Michael Bolgov

Terrible staff. Not friendly. Wanted to sell me a 2300$ computer when I needed the $500 Mac mini. Apple products are overpriced and they havent had a single good product since Steve died.

Gerry Fox

Spent a lot of time looking at watches. Bought one came home they gave me the wrong one. Wasted time having to return. The iPad I wanted was not in stock. Two weeks for delivery.

bossjosh7 RBLX

I was getting my sisters Iphone "fixed" never even walked out with the same phone 4 hours later.. The staff was "ok" and helped with the phones "water damage"