Best Buy

Related:	buzz electronics
Category:	Electronics Store
Address:	550 Grossman Dr, Braintree, MA 02184, USA
Phone:	+1 781-848-1100
Site:	stores.bestbuy.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 4

A Private User

Disappointed to say the least with my experience there today. I bought a somewhat expensive laptop while coming back from NH at a BBY there. Left the next day on business and realized on the plane that it had a dead pixel. Unfortunately Salem is a bit out of the way, so I hoped to do the exchange at this location which is closer. Problem 1 - they show the laptop I purchased as being in stock. It was not. Not a big deal, I understand. There was a similar model that was a little more expensive, pretty much the same exact machine actually. $50 difference. So I am ok with eating the extra cost, even though it is still not what I wanted. Both the Geek Squad agent and the sales person, Aaron, that helped me were helpful. Problem 2 - I have to complete the transaction at Customer Service. This is where it got frustrating. I explain that I am exchanging my laptop to the woman behind the desk; the first thing she mentions is that I should have bought the extra warranty because I would have been out of luck had the pixel died after 30 days. No apology for the inconvenience of having to come back. First impressions are very important to me; instead of making me feel appreciated her comment came off as rude and insulting. I chose not to buy your warranty because I take care of my electronics pretty well; dont make me feel like less of a customer because I take the risk! Problem 3 - Since it is a different SKU, there is tax applied on not just the difference but the entire amount of the new product. I had a feeling this would happen. I asked her if anything could be done and she didnt respond, but just called for her manager. Perhaps the front line customer service folks do not have the ability to empower themselves to solve problems. She hands me off to him by saying that "this young man wants to talk to you about why he has to pay tax on this item." That is not the case. I specifically asked her if we could work something out. I feel that this woman could use some retraining. Now the first impression of me from the MOD is that I am an angry customer. (plus, Im 30, Im not that young, and her tone insinuated a lack of maturity on my part. I know I look young, but I dont expect to be treated differently because of it!) He reiterates what his rep had just finished explaining to me. I identify myself as a manager in a similar role as his, and explain to him that I understand the tax, that I understand it is a black and white issue, and that I am hoping he can possibly do something else for me. He wont budge. I explain that I am trying to help him out by purchasing a replacement laptop - that he wont be getting a $1250 hit to his store by me just returning it. (since i opened a BBY card specifically for this item, I mentioned possibly cancelling my card, too) No luck. So I stop trying, and I take my receipt and leave. It is disappointing that they let me walk out. At no point did anyone say "Im sorry", and for a manager to let revenue walk out of his store as easily as I did shows a lack of judgement. The tax was about $80 more then the difference in laptop costs. A 5% discount on the sale would have been $65 - you mean to tell me that if I came in kicking and screaming because of the inconvenience that I couldnt have gotten a 5% discount? When I bought the original laptop they almost offered me the floor model at 15% until they found the last one in stock! I *want* to spend money in your store. A long time ago I was a level 5 hybrid "Buzz/Barry", which in Best Buy lingo translates to a lot of money being spent in home theater sales and computer/gaming sales. (a friend who works there explained it to me once) While I do not spend as much now, I am a Premier Silver RZ member and I probably do drop about $2000+ a year on average. If you are preaching your rewards program as a means of maintaining loyal customers, you must show the same loyalty in return. All in all, not the best experience. I will still buy basic items at Best Buy, but for anything larger I might take my business elsewhere.

Nelson Reyes

4 months ago I purchased an xbox one s along with insurance. The customer service rep told me my insurance would allow me to in the future switch out the console for another or something different if I had issues with it. So this past week I started noticing my xbox shutting off and not working properly. Since I had purchased insurance I took it to your Bestbuy in Braintree Massahusetts not only did the manager (Kenny) tell me he will not exchange for something else he told me his xbox has never had any problems. Not sure what his xbox has to do with mine having issues or else why even sell insurance. That wasnt the worst part.. the worst part was that aside from him not helping me his co workers were looking over taking a laugh at the situation. I cant believe he allowed this to happen. All I can do is tell my friends and family about this horrible experience and not allow them to ever shop there or purchase insurance there ever again. Before I left the only thing he did was refund me the $60 I paid for insurance. It was nice when I purchased the insurance but when I actually wanted to use it this is what happened. Still in shock about this experience.

A Private User

The only issue i have with this Best Buy is that when you call over the phone for anything, and i mean anything they are extremely unhelpful. When someone does eventually pick up after about 15 rings, they advise that they are pretty much too busy to talk to you, and will TRY to call you back. The worst service i have ever had over the phone. I may actually complain to corporate it was so poor. I got a new laptop for Christmas with a backpack, but we exchanged the backpack for a breifcase without realizing the power cord for the laptop was in the backpack. So i tried to have them check the backpacks, but they advised they are too busy and would try and call me back. After 4 and half hours they quickly looked and didnt find it. So now i have to try and get all the way out there to check the bags myself. I will never buy anything here again.

vivek lawot

This place literally rob me. I placed order in this store to delivered to me. The ups messed up and I never received my order. I contacted ups and Best Buy customer service may be 50 times. Ups couldnt locate my product and I came in this store to talk to manager. His name is (Antonio Car). He is the total jerk. I cant believe it this guy is assistant store manger. I have never been disrespect by manger before . This guys basically told me he dont have proudtct and he cant do nothing and its not his problem its ups problem. He even challenged me to take him to small claim court. I went through my credit card and claim the purchase as fraud and I am planning to take Best Buy to court for taking my money and not giving my product.