Apple Burlington

Reviews 4

JA

James Fisher

If I were writing this review a year ago, I would have given 5 stars. First of all, when you go into the store, there will be really long wait times. Im personally fine with that, as it is a busy mall, and its not really Apples fault. My main issue is that some of the new employees are really rude. About 2 months ago, I went to the Apple store (with a Genius Bar appointment), and my MacBook, and I asked if they could install iLife 08. The Genius Bar employee that I talked to was really nice, and he worked hard by checking every single "free space" external hard drive that they had, until he found the disk image. He even asked if I wanted iWork 08 installed with it, and I said yes. At the end, he was nice enough to let me copy the installers to my hard drive, so I could install them on any computer I want. Overall good experience. However, the next time I went (about a month ago), was much worse. I made a Genius Bar appointment again, this time to get iMovie 06 reinstalled, as it wasnt working properly. Keep in mind, this was an old version of iMovie, but the previous time I went, the nice employee showed me that he had every version of iLife and iWork since 2005. This time, when I went in, I checked in, and was greeted by a different employee. I asked him if he could reinstall it, and he said he could try. He pulled a free space hard drive, looked on it, and said it wasnt there. I asked if he could check another one, and he said, "If its not on this one, its not on the other ones." So I told him, "I came here less than a month ago, and I saw that it was on a different hard drive. Can you please check?" In response, he rolled his eyes, and in a sarcastic tone, said, "What, are you keeping track of what we have here?" I was kind of shocked that he was being so condescending to a customer like this, and the employees around him that heard looked surprised, too. I said, "I can see the drawer of free space drives behind you, can you please just check?" He replied by saying, "No, its not on there." I realized that reasoning with this guy was a lost cause, so I packed up my computer and left. This was an overall bad experience, and after reading the other reviews here, I dont know if I want to go back to this store. Im a big fan of Apple products, and have been going to this store for about 6 years now, so Im surprised that customers are allowed to be treated like this.

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HA

Hailing Yang

I wished I could give it a zero star. In short, they are not friendly and made up their own policy that are inconsistent with Apples policy. A bit background of us, we have bought so many Apple products including refurbished products, MBP, Mac air, iPad, iPhone 3,4,5, iPod, you name it, and never have an issue with the product quality and we really enjoy our early purchase experience at Boston Copley and Lechmere Apple stores. But, not this time at Burlington Apple Store. So we ordered a refurbished iMac in Apple online store and found the screen was broken upon arrival! So we called the online customer service immediately and they told us we could either wait for up to 14 days to get a return label or we can just drop off at the nearby Apple store. We felt disappointed about the defect product and decided to rent a zipcar to return it to the nearby Apple store, Burlington and maybe to pick up a brand new one afterwards. On the next day Sunday morning, my girlfriend and I were greeted by Shawn and a lady, maybe one level above of Shawn, in Apple store at the Burlington Mall. They refused to take it back and said since it is a refurbished product, it should not be returned to the Apple retail store. They insisted us to ship to Apple Store directly. I usually will agree to whatever apple staffs opinions since they show that they care their customers and often go beyond to make their customers’ Apple store experience enjoyable. This time I knew in the back of my head that the Burlington staffs just wanted to avoid hassles to talk with Apple online store or refurbished product department regarding our order. So, they wanted to send us away. So here are the policy found on Apple, which very clearly state that standard refund/return policy apply to refurbished products as well, so it should be no problem for Shawn to accept the product. I am ok with receiving a defect product; I mean human error happens. But it is the experience with Shawn and the Burlington’s staffs made us very uncomfortable. They could have taken the initiative to help us send it back to online store. I see a different Apple spirit to its customers from them and I hope it is only the issue with that store.

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HO

Hope Dessouvre

My experience with the Apple Store was down right horrible.The employees are totally incompetent and indferent to my problems, and dont get me started on the customer service.I got to the mall around 5 p.m. ish.I got a quick bite to eat and then wasted 30 min looking for the store.When arriving at the store I expected to be greeted by the employee at the front of the store.You know the one whos job is to I dont know greet you at the door.What I was faced with was the exact opposite I had to say hello and get his attention,weird right?He sent me to another guy with an IPad who straight up ignored me till I coughed so much to the point where the appropriate response should have been to offer me a glass of water or medical attention.He eventually booked me an appointment at the geinus bar and I left the store to waste even more time.I got a text that said a spot would open soon so I rushed downstairs before the decided to be total jerks and give the spot away or something.I waited for a full forty minutes before asking the distracted man with a ipad where I was on the wait list only to be told he had no access to those systems and sent me to you guessed another distracted guy with an ipad.He told me that the was no spot open and that it was my own fault for coming to soon.That was the first clue that buying a apple product was a horrible mistake.My second clue was when the manager who shall now be named Capt.Obvious came over and started talking to me and said Id been waiting a long time and throughout the conversation I thought hes going to call over an employee any day now.Boy was I wrong, he gave me a business card and walked away.Another over went buy until a supposed "genius" came over to tell me my product suffered irreparable physical damage and couldnt be fixed.I sat there thinking isnt all damage physical?He then continued on to say that my headphones which I bought for 269 could be replaced 330.Take my story as a warning and shun apple

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KE

Ken Kaiser

Ok, I must preface by stating that I am not a complainer; Not by nature anyway. I hate it. I think it is a real poor show of character when someone goes about bashing hard working folks doing the best they can. That being said, I just want to share with you what I think is just craziness. Rewind to just yesterday. There I was in the Apple Store, looking for my new computer. A salesman helped me with some info, and I went to get my wife who was shopping so I could get her approval. Once I returned to the store, I noticed the man I was speaking with was busy, so I waited patiently by the Macbook Pro display where we had left off. Not a minute later, this same salesman? genius?, well just say guy. This same guy comes over to me with another couple and they legit, no exaggeration, came within a hairs length of me to move me out of the way to look at this same Macbook Pro that I was looking to buy. (not literally as its just a display, but.. same model) I realize that it can be hectic in such a busy store, and while it upset me quite a bit that these three removed me from my spot without a word, I bit my tongue and waited patiently for this guy to finish with the couple, who were very vocal that they were not buying today. (I was so ready to buy right then and there) I kept my eyes focused on this guy so he knew I was there to buy. I had my new Barclay Card IN HAND ready to pull that trigger. But to my dismay, he just walked away form me. Ignoring me. And not just him, but every other person working in that store, despite my looking around, waiting there patiently, just ignored my presence. Perhaps it was my shorts, or my t-shirt, but let me be clear, they lost a good sale. I am not one to go tracking down a person to do their job, and I am OK with buying something else I suppose. What a crazy experience. Right there. Ready to buy. And even the guy that knew I said I was coming back just ignored me. Total silliness. The End.

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