Microsoft Store - The Mall at Rockingham Park

Category:	Computer Store
Address:	99 Rockingham Park Blvd #117a, Salem, NH 03079, USA
Phone:	+1 603-328-3260
Site:	microsoft.com
Rating:	4.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 32

Reviews 28

maheshwari mahi

Very worst place to represent Microsoft store here. Manager Amanda is very rude to the people. She acts too smart. I bought a Dell laptop over there and paid full insurance to it. When it cracked it paid deductible amount to claim the laptop. But they told they dont have the same laptop and they will upgrade to the next generation. Initially I refused to accept but later on manager convinced me. I was not happy with the laptop and I realized to get the old one in 2 days but the staff told me that they will be getting the same laptop in next week. I visited the store multiple times in the same week. At last when they got the device they told they will not be able to exchange the laptop. It was very idiotic behavior with Microsoft staff in Rocking-ham Mall. They are asking $20 money to exchange the laptop. If not they are saying they dont give warranty itseems. If this is the case I dont understand difference between e-bay and Microsoft. Shame on Microsoft.

Raj Patel

The worst experience I have had at this store. The customer service is worst. I purchased 4 Surface Books and paid $6500.00 and I was promised that I will get 2 sleeves with the bundles I purchased and paid almost $600.00 for the 2 bundles. As of today it has been almost 2 weeks and I have left several messages at the store and nobody has ever contacted me or called me. And the worst thing is when you try to call the store it will be hours before somebody picks up and when I tried to call the customer service for Microsoft I have been getting nothing but just run around transferring calls from one person to another person, and giving me different numbers to call.

Stef Klynn

Bait and Switch. The online store said a specific laptop was at Rockingham Park but nobody would answer the phone to confirm, so it was a 3 hour round-trip drive to find that what we wanted did not exist there. Its inexcusable in this world of JIT marketing to be unable to define stock therefore I must assume its simply bait-and-switch. The store is bright and clean staffed by young folk who for the most part really did not seem to want to be helpful except for one fella that gets a thumbs up. Microsoft Store on resellerratigs has an awful score so I was too leery to buy anything but the specific laptop that I wanted.

Tim Moolic

I have purchased many devices from various stores over the years and have never received the level of customer service that this Microsoft store provides. In the past year I have had to return my Surface Pro 3 twice for screen problem ( bumps and bruises) caused by me. Both times, I walked in sat down, showed them the problem and within 10 minutes I had a brand new replacement machine. Of course, I had purchased the warranty...but I didnt get one ounce of BS, just great service. Keep it up Microsoft!

Jeffrey Beard

Ive purchased several computers here for myself, friends and family. The staff are very friendly and there usually isnt a wait to see someone. A bonus of buying a computer from the Microsoft Store is it comes with the "Signature Edition" of Windows which means it will be free from any adware, trials, branding and junk computers come with from other retailers. They frequently run promotions so if youre not extremely picky about the computer youre buying deals can be had.

Steve Burison

Great experience there. The salespeople really listened and Immediately got me to a tech who handled all the steps to fix my problem, The store manager stopped three different times to check in on how I was doing. An amazing performance in my book. I really appreciate their effort. Highly recommended for their personal touch and amazing patience. Thank you so much.

Carlos Leonardo

Yes it is just another Microsoft store, but the cool thing about this store are the employees. They are there to truly help you in any way that they can, they even offer you free drinks if they are feeling nice. Definitely recommend you to try it out, as employees are not harassing you unlike many other electronic stores.

Brett W

Unbelievable staff. They Always treat me the old fashion way...like my business matters. They fixed my computers for half of the price of the geek people. And feel as tho i can trust them with my computers for repair. Beyond helpful. Thanks again guys. Ill tell all my friends and family about you as well BRETT

Geoff Farinha

Everytime I stop by the Rockingham Mall I stop at this store. I consider myself a pretty big tech guy and already know about all of the products. Associates are never pushy, instead they just geek out with me. I recommend this place for computer and other tech shopping for sure.

Charles Griswold

After a disastrous auto -upgrade to Windows 10 from 7, I tried for weeks to correct the issue but it just kept getting worse. I reluctantly went to the Microsoft Store to see if they could help. I was pleasantly surprised. They fixed my laptop to better than new.

Debbie Lewis

Have worked with several employees in this location and have always had focused professional attention on our questions/issues. They made sure we left with the answers/solutions we needed before we took off.

Steven Riendeau

Great selection of computers and very helpful staff. I took one of my older laptops in and they cleaned it up of all the viruses and put Windows 10 on it for me free of charge. Nice job guys.

Will Davis

I love them access to all the staff was very helpful and are always solid at holding up to manufacturers warranties right to the letter they dont try and take your money for nothing

Matthew Bonanno

I always stop by this store when I go to the mall. The employees are super helpful and they really care. Ive several computer issues solved here.

Minyang Huang

Big store and you are able to play with latest gadgets in Windows world, and Xbox games obviously. I wish there could be more COOL tech stuffs.

Sergey Bebenin

Best experience Ive had buying electronics. Absolutely no pressure... Very knowledgeable staff... Great selection of cheap laptops.

Matthew Bossi

Great experience at this store even though I was only in for the free items. Wonderful staff and a very clean store.

Eslam Fathalla

UNEDUCATED STAFF. I sent an email to the store manager regarding my concern 8 days ago and till now no respond.

Matthew Barry

Friendly great staff, very helpful. I hope Microsoft opens more stores like this one in the future!