Best Buy

Category:	Electronics Store
Address:	1201 Broadway, Saugus, MA 01906, USA
Phone:	+1 781-233-3435
Site:	stores.bestbuy.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 33

Wendel Viana

Best buy is always my point of purchase when it comes to tech gadgets. I know I can go direct to Phone carrier or even the manufacture but Best Buy has had my business for over 10 years now. My last transaction lacked of customer service and agility but we dealt with it as we all know how hard it is to have employees do their best at all times. Biggest disappointment was to come home and find out the merchandise brought home was not the one requested. Went back 3 days later for exchange to find out there was a $200 price diff. Another disappointment. Mobile dept. was not as helpful as expected (except for Tyler who took great care of my wife but had to leave as his shift came to and end and I was miles away therefore not being able to meet him) but once I got to customer service Marc was exceptional at listening and helping us with what we needed and when he could not make the decision he was very prompt in asking for the store manager (Ashley if I am not mistaken) to come and help us out who within minutes took care of us and who introduced us to Arden (not sure of spelling) who guided us in our purchase to make sure this time we got the right items. These 3 employees were crucial in making us happy and retaining us as Loyal customer. Thank you!

Janice Decoulos

What a great buying Experience I had at your Saugus, Ma store .I purchased a dell computer system.My sales associate had great tech knowledge and experience,answered all my questions, and helped me pick out a system that was perfect for me! He also set up the Geek squad to come out to my home to set everything up! Brook is an asset to your company! Thank you!!

A Private User

I hate this place. I have been calling for two days trying to speak to someone and it is some how always busy. I cannot believe that this place has that many phone calls. I called in the morning 4 people ahead of me....I called in the afternoon, and in the evening same story. I even waited twice for over a half hour and still no help....forget this place.

nicky sam

Horrible experience. Dont ever buy any mobiles from this store. Go to another best buy store where they have permissions to upgrade your connections successfully. Here, some how or the other they will screw your upgrade eligibility and you have to run behind them for DAYS to get your upgrade done properly. DONT EVER GO TO THIS STORE.

Bill Meier

I ordered an item online, got email 30 minutes later saying it was ready to pick up. Go to the store, went to the pickup area, and it was ready for pickup there and marked with my name. What a great experience and the quickest way possible I know to get an item. Research it online, pick it up at the store.

Honore wilfried

At microcenter you cant do 2 minutes without seen someone to help you. But at this bestbuy and the one in Everett, i spent like 30 mn in each store and the employees were just looking at me like i was not existing. I just bought what i wanted online at amazon and wont ever go at any bestbuy anymore.

Sue McAvoy

This place is brutal to deal if you have any issues on the big ticket items and their prices are high. Dont make the mistake of shopping at a big corporate box store especially like this one.

Esperanza Ramirez

Fabuloso atención al cliente. Muchas facilidades de pago. Y buena mercancía.

Abe Mazur

terrible customer service. had to ask many different times for an associate to get a T.V. only to find out it was not in stock and they wouldnt sell the floor item.

Steven Santos

I called customer service twice, both times someone picked up and hung up immediately. The second time, I heard the person breathing, then immediately hang up.

Ope yemi

It was a nice experience to have a knowledgeable employee to help at the home theater department. It help me to feel okay spending money on an expensive product.

Kelley Kearns

Gotta love the staff even if you cant find what you want in stock they are awesome about figuring out exactly what you need and ordering it for you

Scott Lopez

Great Bestbuy , is a little packed during sales but what store isnt . Overall excellent staff & managers they assisted with all my needs.

Chuckie Page

Absolutely terrible customer service. Takes forever to get someone to help, when they do theyre beyond rude.

Adam Neveu

Great staff, good inventory and the gm is awesome! I would recommend this to a friend

Melanie Candeas

See Taylor. .. She was an incredible help, and had an amazing personality!

Steve Stiles

Perfectly cromulent Best Buy conveniently in a mall as god intended.