Fitzgerald Auto Mall Annapolis Hudson Street

Reviews 5

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JUSTIN HONE

Bought a car there last February. Unbeknownst to me, there were many issues with the vehicle. This was a 2012 Ford ---- yes I know it is a Volkswagen dealership. After suffering a catostrophic transmission failure on thanksgiving day, I was almost killed on 95 north. Aparently, Ford had recalled the TCM. After this major issue, I came to find many other glitches. The horn randomly stopped working. A simple fix ----or so I thought. Nope... 2 months later, no horn. Called Fitz... whom had sold me a 3000 DOLLAR "BUMBPER TO BUMPER" WARRANTY. Was advised to go to Ford dealer to get the issue resolved. Ford said they would need 2 days to fix the problem. 2 days for a Horn? Wow. Sorry, I need to work. So I decided to try and research and resolve the issue myself. Norrowed the problem to a fuse. Went back to ford dealer for the part due to the fact it isnt sold to any auto parts stores. Was told that Ford needed MY owners manual to look up part. Guess who never provided me with an owners manual? Fitzgerald. Went back to Fitzgerald parts dept. Walked in the door Saturday afternoon. Nobody at the counter, but I could hear several employees joking around and carelessly bs-ing. Calmly waited for approximately 10 minutes... then decided to try and call them, from my cell phone, right inside the waiting area. I stood there, and watched as they allowed the phone to ring about a dozen times... before finally answering briefly to put me on hold --- the dude that had already been at the counter for 10 minutes. Hilarious. Finally, one of the best and brightest came up to assist. I explained that I had never been provided an owners manual, and provided my vehicle info. The employee said he would look onto the mater. After about 5 minutes, Mr professional returned and told me they would order the manual, but I would need to be charged for it. I guess customers are not even worth the cost of a tiny booklet. I never even asked Fitzgerald to fix the horn. Nor did I ask them to tell me why my check engine light continues to come on and off intermittently... if they are that useless for a tiny booklet, what do you think they would do with a real issue?

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Jennifer Koss

Purchase Experience I was in the market for a new VW Diesel and test drove both a Jetta and Passat at Fitzgerald a couple of weekends ago. The salesperson was helpful and informative and understood I wasnt ready to buy at that point and in no way pressured me. After deciding upon the Passat SEL Premium, I did my homework on Edmunds and Kelley Blue Book and got prices from most of the VW dealers in the DC/Baltimore area. The initial price quoted from Fitzgerald was competitive with the other lower prices in the area and I came to understand a very straight-forward price (price included rebate & destination fee) leaving only the tax, tags, and dealer processing fee to factor in. This was not the case with other prices that were quoted to me from other dealers. Bret Grant was assigned to me through my Edmunds inquiry. He came in to meet me late on a Friday even though he was off and when I presented him with the lowest price Id gotten from another dealership, he quickly worked with the sales manager to gain my business. They met the other dealers price and gave me what I consider a very fair trade-in for my 2003 Passat. Bret is bright, professional and very knowledgeable about VW products. The sale proceeded quickly and smoothly and while both Brett and the Finance Manager, Luis Linero, offered me a variety of additional options/packages to purchase, neither pressured me in any way; they just laid out the options in an informative way. Bret spent an additional hour+ showing me all the features on the car and how to use them. He has since gotten back to me on additional questions I had and the one (only one!) feature he didnt know about when we did the initial orientation. I recommend the Fitzgerald VW staff with whom I worked.

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tmdennismullen

I took my daughters 1999 Jetta to Fitzgerald Volkswagon on West Street, Annapolis, Maryland on April 1st or April 2nd, 2015 to have them take a look at why her sunroof would sometimes get stuck when closing it. I was charged $300 to remove the Sunshade and was told to take and have it done over and would cost another $300 to replace it. Well after taking out the Sunshade so that we could still use the sunroof, I was informed that there were some clips bent and they would order them and let me know by Friday when they came in. I was also told that something was bent in the back of the sunroof frame and the whole thing would have to be replaced or it will happen again. I never received a call about the clips coming in to this day and never received a call on how much the frame would cost after being told they would look it up and let me know. They had the nerve to send me a card in the mail stating that I declined the Rear Coil Springs, Front Strut Mounts, Timing Belt and Wheel Alignment service. These people are a big joke and I was never, never offered anything about having these services completed. So much for what I really went there for, I guess that wasnt important enough so they sent me the bogus card about maintenance that I refused. I was thinking of purchasing a new car from them however after this incident I will take my business some place else.

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Benjamin Smith

It was an absolute pleasure to do business with Justin and Luis from the Fitazgerald Annapolis sales team. They went above and beyond to make sure that not only did I have the car that I wanted but also to answer every question I had and played along with looking at every detail of several cars. The amount of patience and just overall proffessionalism that I found at this dealership is definitely a cut above all the rest. This goes for the service department also. I havent met a more well rounded and amazing group of people in a company. From the face you see walking in the front door to the smiles of the faces keeping the grounds clean and beautiful. Fitzgerald Annapolis is by far the best place to buy a car or have one serviced. I am looking forward to continuing my business within this family for many years to come. If you are in need of a purchase or service, there are no words to promote correctly the level of superior customer service that these men and women rise to to make sure everyone is taken care of in the best possible way. Thank you again Fitzgerald VW/ Cadillac in Annapolis not only for an excellent first time sales experience, but also for taking care of all of my service needs for many years from the past, present, and ahead to the future!!!!

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Jeremy malloy

After requesting quotes from many dealers in the Washington, DC area, Fitzgerald Auto Mall was the only place where I felt comfortable. Not only that, their price was very reasonable and I knew almost exactly what to expect, thanks to their "On The Road" price. I wish other dealers would do that...then again...maybe not because thats what sets Fitzgerald Auto Mall apart from the other dealers. I purchased my 2014 Mazda 6 I Grand Touring on Valentines Day, the day after a major snowstorm. We received 14 + Inches of snow. Joe Frantum had the snow removed from the car, cleaned, and ready for the test drive by the time I got there. Which was very appreciated since I drove over 35 miles to get there. I researched this car for months, and unbeknownst to Joe, I tested him several times by wording questions using facts that I learned about the car...I already knew the answers to these questions and Im glad he did too. He knew the car inside and out. I would really recommend Fitzgerald Auto Mall to you, as well as Joe Frantum. It was an easy experience and I felt well respected and at ease. I am enjoying my car all the more because I bought it from Fitzgerald Auto Mall. J.Malloy

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