Category: | Bridal Shop |
Address: | 4216 Outer Loop, Louisville, KY 40219, USA |
Phone: | +1 502-810-9240 |
Site: | regiss.com |
Rating: | 3 |
Working: | 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 10AM–6PM Closed |
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Hope Cawood
Planning my wedding was a nightmare... why? because everything associated with my and my wedding partys dress was either messed up or wrong. multiple things, one after the other. I dont even know where to begin! I found my dress at another boutique but decided to look here, well my dress I wanted was cheaper here by a hundred dollars... so I went for it. I also ordered my bridesmaid dresses here also. My girls were measured, I was told I would be called when they were in around mid to late July. One of my girls was in England so it was essential we get them sent to her in time just in case alterations were needed... the last day of July, I called instead, just to check in and get an ETA for the dresses. They had been in for over a month, Regiss claims they called and left a message... but I had no missed call or voicemails from them, ever. Even if I had, why would they not try to call back after not hearing back from me? /So, my mother goes and picks up the order, assuming they had their crap together, got all the way home, for me to find that my sash to my dress and my English Bridesmaids dress was missing from the bunch... Then when we got the bridesmaid dress, it had a rip in it. Then my pregnant bridesmaid ordered a 12, they gave her a 10.... then my size 2 bridesmaid was given a 6, my size 14 bridesmaid was given a 12 and my dress, my beautiful beautiful $1500 dress had multiple... MULTIPLE RIPS in it. Yes, you heard me, my brand new wedding dress had holes in it. How you say?? It was never explained to me. I was assured by the owner, Rhonda, that she would go and see my dress at my alterations lady and see what she could do about pricing. She never did. Rhonda also said she would fix the two dresses that were too small for my girls by putting in a corset, well yes she did that. the dress that needed to be taken in... she said she would take in for us... the day we got it back.. it was safety pinned not "taken in" just plain safety pinned... I could have done that myself... so my bridesmaid needed an emergency appointment with my seamstress that very night to get it fixed. We agreed that the dresses would be picked up two days before the wedding... three days before the wedding we cant get a hold of Rhonda to set up a time... shes out of time... with our dresses... and is claiming we agreed on the day before the wedding... AS IF. Like I would trust for her to have things correctly done the day before the wedding? No! and thank goodness we put our foot down and said NO you will give us our dresses 2 days before. because look what happened! Safety pins are what happened! Unorganized, untrustworthy, unprofessional, sketchy.. I could go on and on. I was never reimbursed for holes being in my brand new dress, never compensated for any of the time I spent running back and forth between there due to all the mess ups. This place is just bad news. My gown was perfect in the end.. only thanks to my wonderful alterations lady.. but the money I saved on the dress by buying with Regiss... ended up costing me a whole lot more money, time, stress and patience. How utterly disappointing we are with this business. We had come to them many times in the past and never expected to be treated this way. Steer clear if you know whats good for you.
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Amber Anderson
Today me & three of my bridesmaids were in the Louisville are. Just for the day. We picked this shop to visit because it was listed first on Google. That was a mistake. One of my bridesmaids walked in and immediately walked out saying "This woman is rude!". I then walked inside and found an older woman behind the desk on the phone. After waiting patiently for her phone call to end I asked if she had any available appointments to try on wedding dresses & bridesmaids gowns. She then rudely proceeded to tell me she didnt & that she was booked up & then threw her had up mid conversation to answer her phone. So I politely decided to walk out. She then stopped me and asked me if I had a wedding date set. I told her no that I was waiting to hear back from the wedding venue to book a for sure date and before I could finish she told me that I couldnt try dresses on without a date. Which is completely ludacris considering any woman could walk in on any random day and buy a gown if they wish to. Whether they are engaged or not. So I proceeded to again walk out. As I was turning away she said I could call and book a day. Yeah right! I am a paying customer trying to find a dress for my wedding day. You are rude to both me and my bridesmaids without so much as a polite greeting at the door way!? You my friend have lost not only my business but ALL of my bridesmaids & family. I recommend instead of going here to go a few short minutes away to the Bridal Suite where they have a wonderful selection of dresses & I instead bought my $2000 dress only an hour after this rediculous incident.
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A Private User
I was very disappointed by the service I received at this store. I had an appointment for the bridal department. The manager, I think her name was Missy, was who I had an appointment with. I went in having an idea if what I wanted and the price range I was looking for. She seemed so uninterested in trying to help me find a gown. Like I was a burden on her. Why make an appointment, and not receive someones undivided attention? The gowns were way over priced for the quality. I left in tears after maybe 20 minutes. This was the very first place I had been to to look at gowns. I wouldnt recommend this place to my worst enemy. The service sucked and the gowns were less than average. Will not be back!
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Lidia Moore
Me and a group of friends were serious about getting a dress from here. Until we had a very rude encounter with their workers. She was being pushy and trying to make us feel bad for not fitting in our dresses. She aggressively snatched each dress we took off. If they actually want to be considered the best, then their employees need some common decency training. This employee should learn some decent manners. Ashley, thank you for understanding and being very helpful
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Connie Jackson
The prom dress my niece purchased is being redesigned by a seamstress. The dress was sold with the no refund no exchange which would be fine if the dress had been wearable. It was sold to small with them telling my niece that a corset would make the dress fit. If this dress needed a corset I would assume the designer would have had one to begin with. Would not recommend this store to anyone.
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Maggie Green
I absolutely loved this store! I recommend it to anyone and everyone I come into contact with! The service was fantastic and I felt like the girls that worked there have known me all my life! They actually cared about what I want in a dress. They were so helpful when I described a certain style of a dress they pulled all the ones that were similar to it. I had such an awesome experience!