Category: | Wedding Store |
Address: | 11539 E Lakewood Blvd Suite 100, Holland, MI 49424, USA |
Phone: | +1 616-355-1933 |
Site: | csbridals.com |
Rating: | 4.5 |
Working: | 12–8PM 12–6PM 12–6PM 12–8PM 12–6PM 10AM–4PM Closed |
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Stephanie Houghton
I was so excited to go to Caela Scott with my maid of honor to find the bridesmaid dresses for my six girls... Once I got there, I started looking at the dresses and was approached by a staff member. They asked me what I was there for and as soon as I said I already had my dress and was looking for bridesmaid dresses the whole atmosphere changed, they got the dress I was looking for right away but then our first consultant diapered and never returned to help us...then as my maid of honor stepped out of her dressing room to show me the dress, another consultant had her bride she was working with take our dressing room while my maid of honors clothes were still in it. I found a different consultant and requested a different dressing room and we moved to that room. While looking for dresses other consultants told us how we were in the way of their brides and that we needed to move.My fiance got bumped into by another consultant and when he apologized to her she turned, looked at him, said "yeah okay" and walked away. We got the dresses we liked written down by the girl who was helping us, but every time we asked her for any advice or opinions she just said the dress was fine how it was; and thats how she liked it. My trip there was so disappointing, especially because i was beyond excited to go there... *In response to the owners comment to my review, since I cant reply in a new post.* That is not the point of my review. Youre saying its okay for others to take dressing rooms away from guests while their stuff is still in it just because they had an appointment? Thats completely ridiculous. The proper way of doing that is asking us, since we were standing right there, if we were finished with the room before just sending others in our dressing room. I have gone plenty of places without appointments and was treated exactly the same as those who had appointments, if not better. I was just stopping in to look at what your store had to offer...I completely understand the need for appointments to get more one on one interaction.. but not having one DOES NOT justify how we were treated while in your store. It completely blows my mind that you can justify that and say how thats okay to just treat walk ins horribly just because they dont have an appointment. Thats really sad.
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A Private User
MARCH 27, 2012.......One word- AMAZING!!!! Never in my life have I had such outstanding customer service!!! I was told about Caela Scott Bridal Shop by my soon to be sister-in-law. When we walked in the door we were aproached very quickly by the owner. She was an amazing woman, she knew her dresses well, she knew what would look best on me and even helped with my tag along ( a 6 month old ). We talked about kids, family and life!! She took the time to really get to know me as an individual and truely made me feel that the day was about me, and anything she could do to help she would. This is not my first marriage and my first shopping expierence was a horrible expierence, so I was hesitant to shop in the first place. But Elain was the best and made my day the BEST ONE EVER!!! Words can not say enough about this expierence, but I encourage others to try her out if you are looking for "YOUR DRESS" she knows just what to do!!! Thanks so much Elain and may God Bless your Bussiness!!!!! LINDSEY
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Beth Nykerk
Today was my first day wedding dress shopping, ever. I brought my mom, future mother in law, sister, and two nieces. I LOVED THIS STORE!!! Three reasons why I had a great experience: 1) I had brought a binder of dresses that included styles that I admire (from the internet and bridal magazines). I appreciated how the bridal consultant asked to see my binder and she took the time to look. She asked questions and seemed genuinely interested in figuring out my style. 2) The bridal consultant was SUPER helpful and friendly. I loved how she took each dress off the hanger, placed it on the floor, and all I had to do was step into the dress. She helped me lace it and clip it when necessary. She was really focused on my appointment and not distracted by other future brides. 3) The dresses were arranged by size. Sure, you can order the dresses in other sizes but this was convenient to me. It was easy to search through the dresses!
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halsey Stehouwer
I had a great experience shopping for my wedding dress and accessories at Caela Scott. The staff was super helpful and made me feel very welcome. They had a great selection of dresses and all at affordable prices. I have to admit, when I walked in I thought everything was going to be out of my budget because the store itself is so beautiful. I was relieved and completely shocked when they told me none of their dresses were over the $1500.00 mark. I would recommend Caela Scott to all the bride to bes out there. I loved it!
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Leah RN
I recently went wedding dress shopping at Caela Scott, and I found my dream dress there! Their selection is phenomenal. Their service is phenomenal. I made an appointment (recommend this), and the staff member who helped me was so friendly, efficient, and insightful to finding the right kind of dresses to try on. As she was helping me, she noticed when I would be uncomfortable with the dress based on my body language with my "problem area." She actually found The Dress for me!! Kudos to Caela Scott. Five stars all the way!
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Ashley Wilson
I came with a friend who had an appointment a few months back. She had a lower budget and maybe that was the issue, but I felt that we were treated as if we were an inconvenience to the consultant. She kept showing her more expensive gowns hoping to lure her to increase her budget. She didnt plan to spend the $1400+. It was fun to try on but not the styles she was looking for or a place to plan to buy. We did return for maids, and the appointment went well, but the correct colors were not available.
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Anne Cowen
We had an amazing experience! We came in on a Saturday afternoon without an appointment with hopes to just look around and get some ideas. Elaine was great and was able to fit us in to dressing rooms in between appointments! I found my dress and bridesmaids dresses within 2 hours! Our wedding is coming up quick and Elaine called and asked about rush orders available and was able to pull off everything we needed. Very Happy Customer! Ask for Elaine if you can--she made the experience!
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LeAnna Dildine
I loved every second I spent here. I didnt want to leave. As one of the girls put it "I could live in this store!" I felt like one of a kind. It was my first time trying on dresses, and after 6 dresses I found the one I could see myself in. I didnt want to take it off! Loved the way I was treated, felt like a princess. Thank you tons for making me smile, and tear up when i saw myself in the perfect dress.
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Deb Dankovic
The staff at Caela Scott Bridal & Formalwear go above and beyond to make every Bride-to-Be and her family feel welcome. From the moment you walk in, to the moment you walk out, you are made to feel special. My daughter said "yes" to the most beautiful dress. Thank you Caela Scott staff for making her experience a truly memorable one.