Kay Jewelers

Category:	Jewelry Store
Address:	11261 W 95th St #23, Overland Park, KS 66214, USA
Phone:	+1 913-492-9752
Site:	stores.kay.com
Rating:	2.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 13

Reviews 13

Josh Pash

Tonight I walked in to this store and literally said "Whats up guys?" to Pam and Mackenzie because thats the comfort level theyve put me in since I started working with them. Ive been up to the store 5 times over the past few months. First for purchasing and then sizing my girlfriends ring and then now getting my own. I took forever (~2 hours) choosing the ring and Mackenzie didnt rush me once. She would go back and forth between rings and do whatever my indecisive self asked. I think maybe I was taking too long, yet, Pam smoothly transitioned in and wrapped things up. I walked out of there with a huge diamond propped up just the way my fiance wanted it and she gets compliments every single day. Mackenzie asked me tonight for a review and I am happy to do so because of how well they do their jobs. The stores rating now does not accurately reflect the kind of service youll get from these two. I hope that since Ive been in so many times one could take the poor reviews with a grain of salt. Ill be back in the 10th for a new Movado!

shawn bennett

On Friday January 20th 2016 I went into Kays looking for a new wedding & when I walked in I felt like family. My sales associate Pam made me felt welcomed. She not only helped me pick out a ring that matched my watch she helped me surprise my wife with a couple of items. I felt like Pam more of a friend then a sales person just looking out for a commission. I recommend anybody that goes to this Kays to ask for Pam & if she is not available ask for Leslie the Store Manager who also is wonderful. On Sunday the 29th of January my wife & I went into the store to get appraisals for the jewelry that we bought & when we told her that we did not bring our receipts she told us not to worry about it that she would pull them up for us & get it taken care of for us. This store is a family friendly store

Melissa Kirchner

Horrible. I took in an earring to have the post shortened. The girls working there were nice, but not informed. They packaged up the earring and sent it off to our jeweler. After 3 weeks, they handed me the earring with a $30 price tag and absolutely nothing had been done to my earring! When I told them, they were confused and made a call. Their jeweler told them he didnt know what to do? Really? Bad experience. I would not return. They tried to charge me $30 for doing no work, and to top it off, they kept my special-locking earring back. I tried "Joslins Jewelry" just down the street and the jeweller shorted my post in front of my eyes in 3 seconds - now that is great customer service!

A Private User

My fiance got my engagment ring and wedding band there. When we went back to get them sized they told us that they forgot to charge him for the wedding band. How do you FORGET to charge someone for something that is over $1000?!?! Then we offically purchased the wedding band and had to reorder it in a smaller size. When I went to pick up the engagement ring and wedding band in my size 2 months later they had forgotten to order the wedding band! That store is a joke and I would highly advise you to NEVER go there!

Kelley Dehner

The staff is very rude, I made the mistake of going back in after being treated so poorly the first time. Little to my suprise they were completely rude again!!! Katie has a very pushy sales tactic and Pam could care less about what you want she just wants you out of the store! The price is never know, its like going to an auction house to buy your jewlery! Thanks again for supporting our military! NOT!

James Dean

The wife and I have bought three ( male ) wedding rings through Kays.... I will never ever buy another ring through them... They are garbage and they all broke.... For the record tungsten has no street value ( pawn shops will give you nothing for it ) customer service here is horrific... Please i beg you if you can NEVER EVER buy any thing from here go to a LOCAL jeweler....

John caraway

Worst customer service ever. They will lie to you to try and sell you on something and then lie to you when it breaks about there warranty. Will never buy anything from Kays again. Very rude and non willing to help customers unless they are selling you something.

Tenise Fine

My daughter ordered her rings for her wedding and they kept giving her different dates. Never called when we went in they said it was in. No one called. One lady was rude and in professional. I hope kay jewlers monitors their sales staff better.

Brittaney Sweeney

Customer service is amazing. The staff is super friendly and approachable. I walked in told them what I wanted and that is just what they did. They gave me exactly what I wanted. 5 star all around :)

Benjamin Elder

Went and bought a necklace and they told us about the free cleaning and replacement of the sapphire If lost staff was pleasant

Gary knight

Is there an option for ZERO stars? The worst Customer service I have experienced in all of my travels!

A Private User

Horrible customer service. Store is dead and still dont want to help you!

Yevgeniy Tsyngalov

Jewelry shop