|Address:||145 Avery Road North, Kerrville, TX 78028, USA|
|Working:||9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 12–6PM|
I have been ordering James Avery for many years now and was always pleased with the craftsman ship and customer service and the fact that they like to claim that if its in stock it usually ships within 24 hours, that is until my last couple of orders. I order the tiny turquoise ring wore it maybe 5 times and the stone has fallen out, I contacted James Avery and was told they will send out a mailer so I can send the ring back so they can decide IF they will take care of it....ok as I have no choice we will try it this way well its been 13 days and FiNALLY the mailer is on its way. 13 days to mail an envelope??? Did you have to print it?? I also placed an order on 10/10 after not ordering for awhile because I was disappointed with shipping time on my last order and when I had a question about my order customer service was not helpful and I ended up with a ring no one really likes, the ring I ordered is in stock so I figured sweet it will be in the mail by Wednesday 10/12 ya know with their promise to ship it out within 24 hours... Haha nope finally on 10/14 I get the awaited email its been shipped and will be here on Tuesday 10/16.....nope wrong again when I check this morning to see where it is nope sorry no explanation but its not going to be delivered until 10/21. So, after 11 days my in stock,should be shipped in 24 hours ring will finally arrive, about a week to late for tHe occasion it was bought for. Thanks for helping me make my nieces day a special one James Avery......NOT because the gift is too late and was replaced with a absolutely beautiful ring. Needless to say I dont think Ill be shopping on line anymore at James Avery, maybe if their online customers were as important and got the same top notch customer service Ive heard you receive in the stores and when you say it ships in 24 hours SHIP IT 24 hours.
After dissenting opinions from the GPS on my phone and the one in the car, we found the sprawling James Avery "ranch" on its own road (Avery Rd.). The main store and parking lot is very well marked so you will have no problem finding it. The limestone building looks immaculate from the outside with the James Avery name in prominence at the entryway. The store is brilliant inside not only from the lighting, but the sparkling jewelry displays and the crisp interior ambiance. A wing of the store is a craftsman museum of sorts with displays of the tools and machinery used to make jewelry. We were there to have a piece of old JA jewelry updated with new clasp and the chain lengthened. The manager was able to come up with a solution that saved us money yet still maintained the goods looks of the piece. Nicely done. Thank you!
Excited to visit the Kerville location we were disappointed. We received no service and had been in the store for 20 minutes. There were 2 clerks and we were the only customers in the store and no acknowledgment. We were not expecting this kind of treatment out of the main offices. We have purchased all of our James Avery products from Midland and Odessa and we have never been treated this way.
Every single time I go there, the employees are SO rude. I have stopped buying things here only for that reason. If I go to any of their stores in any of the malls, the employees are very friendly. But, not here. Ive lived here my whole life, and theyve always been this way. Their selection that they display isnt really much of a selection either.
This a great place to stop and browse jewelry. It is a bit out of the way but worth it. The workshop is on site, and the staff is friendly and helpful. I picked up a little something with my four year old grand daughter. She loved it and the store.
The staff is friendly and accommodating, the scenery is beautiful and I loved how this establishment is full of history and heritage. This truly is the heart of an outstanding company and is a perfect destination or pit stop on any road trip.
They have really nice jewelry in there and the people are friendly and help you with whatever you need not only do they clean jewelry for you they will also do repairs at a low rate
Been buying jewellery here for 40 years. Family grown business with quality craftsmanship and unique designs. The only place I get jewellery for the whole family.
I love their jewelry. The tours are awesome, great learning experience. I always look for a "retired" piece that i can add to my collection.
Love James Avery but I was disappointed to pay for a repair on a bracelet that I had I owned for less than a month.
Excelente joyeria, trato y servicio
Beautiful show store and very good sales staff. Special room to design your own.
Love the new building. Full of light and has a wide open feel to it.
Great silver jewelry at great prices! Something for everyone here!
To see the jewelry as it was being made was a great experience.
Great place and beautiful jewelry, everything you could want
This is where it all began. Surroundings of inspiration.
Love the jewelry. Never been disappointed in any of it.
I always find something beautiful and unique here.
Great place to see the history of the jeweler.
Beautiful store and nice people!!
Great People. Great Jewelry.
Courteous, friendly staff
Great variety of jewelry
Love ❤it so true thanks
Helpful and friendly
Prices have gone up!
I love the jewelry