Zales –The Diamond Store

Category:	Jewelry Store
Address:	6002 Slide Rd K7, Lubbock, TX 79414, USA
Phone:	+1 806-793-2491
Site:	zales.com
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

+−

Leaflet

Photos 7

Reviews 8

Helen Peters

I dont even know where to begin with this. My husband and I dropped my ring off May 21st to get it soldered together. The lady told us it would be 2 weeks. She told us it never took that long but they had to tell people at least 2 weeks. 2 weeks later I called and asked if it was ready and they told me no that it wouldnt be ready till June 4th. The saleslady didnt know why I was told 2 weeks because it was going to be at least 3. So 3 weeks later I get a call saying my ring is ready. So we made a special trip to Lubbock to pick it up however when we got there the lady noticed it hadnt been soldered together and it would be a couple days before they could get it back to me. So I get a call 4 days later saying it was ready - AGAIN. I had the lady check to make sure it had been soldered together because I didnt want to make another special trip out there. She reassured me that it was soldered together and ready for pick up. So I made another special trip out there to pick it. First off, they wanted to charge me a rush fee for them having to send it back to get it soldered because they didnt do it the first time. I explained what happened and they took off the rush fee. However when the lady handed me back my ring I noticed it was way too big. It was falling off my finger as to where it fit perfectly fine before we dropped it off. The lady told me they had sized it up to a 7 3/4. And I just cant understand why it was sized. NEVER did we mention anything about wanting it to be sized. It fit perfectly fine before we dropped it off so why would we size it up?? Not only that but the manager wanted to just give me some "sizers" until I wanted to bring it back for them to fix it. And I said no, it was their mistake I want this done ASAP. So 4 hours after that I get a call say my ring was once AGAIN ready. To my surprise it was actually soldered together and the right size. I just cant understand how we had to go through so much just for them to sauter them together. You had one job! If I never step foot into this Zales it will be too soon!

Sheila Clayton

Takes forever to get your refund if you return item, and local store will not answer the phone you have to call repeatly and they have an excuse that they are so busy, yet when you go in the store there are no customers. Stop with the excuses amd process the refunds it only takes them a min. to get your money but a month to process a return? Bad service and pressure sales with inflated prices and they constantly mark up their items and call it a sale, purchased a necklace one month ago and the same necklace is now $266,00 more today what a rip off.

Courtney Talley

Have to rave on Tyler Arnold! (I hope hes still here as we havent been there in a while) He always took care of both mine and my husbands wedding rings! He is very professional and does an excellent job!! We recently moved out of state and was super unimpressed with the local Zales customer service compared to what we received at the Lubbock location. :/ wish we could come back!! Thank you Tyler!!

Bailey Cook

I got my wedding band and engagment ring soldered together and hated it but was only 3 weeks away Raquel and Seth worked so hard to make it happen intime and it did! I got it the day before my wedding and I am so grateful for their hardwork and accepting my calls every day to check on my ring lol!

Jessica Smith

Make sure if you buy anything there you get a warranty, I had my wedding band 1 month and lost a diamond, also if u get anything cleaned there inspect it before you leave because they wont.

Kalyb Brown

Ask for Tira if shes available shes been absolutely amazing during the entire process of getting my fiancés engagement ring ready.

Anthony Garcia

Highly recommend Tyler Arnold at Zales. My family has been working with him for years now, Very knowledgeable about his stuff!

Christine Andrews

Will never buy anything here again. They are very deceiving and try to make a dollar where ever they can.