Plainfield Equipment, Inc.

Reviews 4

AN

Antony Booth

This was some time back, but it still bothers me, so I decided to post a review. I purchased a brand new Billy goat brush mower from them and used it about 3 times. The mower has a clear design flaw, where the blade is held on by tightening the bolt enough against the blade, to hold it in place. There arent any notches on the blade to fix it in place, so any kick back from the blade hitting anything goes right through the bolt thread, holding the blade in place. This design flaw results in the thread getting trashed whenever the blade hits anything significant, like a fallen branch, which you would expect to happen occasionally as its a brush mower for going through tall grass and bushes. So, after the 3rd time using it, sure enough it hit a branch and cut out. There was no apparent damage to the blade, but when I started it back up, the blade would no longer spin because it had lost friction, as the thread on the bolt had trashed and would not re-tighten. I took the mower back to Plainfield Equipment, as it was only a month or so old and still under warranty. When they fixed it, they told me it was not a warranty fix, showed me the blade that had a slight, even, bend in it like it was bent in a vice, rather than a bend from hitting a rock or something and claimed this was why it wasnt covered under warranty. So they billed me for fixing my mower without my consent for fixing it out of warranty, because they claimed the blade had hit something. Of course the blade hit something, thats its job. The bolt thread completely ripping out if the blade hits something is a serious design flaw, as the blade will always hit something; all mowers hit something if you use them long enough. The fact they deceived me, then gave me a lame excuse not to honor the warranty, then fixed my mower and charged me, without my consent to do it out of warranty, is why Im giving such a poor review. I simply dont trust them. They sold me a lemon, for about $3500.00 with a useless warranty and milked some more money out of me for a design flaw of a mower that might cost me a repair bill every time I use it.

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Melissa Courtney

My parents went in with the hopes of getting a new riding mower since their mower went out. They picked one out and were told by the sales guy that they had that particular one in stock. After a while of not hearing that it was coming in, my father called only to find out that they lied and apparently didnt have any in stock. Two weeks later and we were told it would be delivered to us today. My dad called again and was told now it wont be in until earliest of tomorrow. Getting really frustrated with how this (what should be a wonderful experience), has turned into the worst we have ever had while trying to purchase something. This needs to be made right!

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Drew Alexander

Very poor experience. Deceived of purchasing full 2015 model at same price as brand new 2016 Hustler SD 60. The premise was a 2015 Kawasaki engine on 2016 mower. Rex Jr. was not transparent in the actual details and cursed many times when called out on it - incredibly unprofessional. Who does that? Upon delivery (which was tardy) receipt lacked year of model details else I wouldnt have accepted it - I took it at face value. In short, the deal discussed is was not delivered and legal action will be pursued.

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Brad Perry

This place is great. Went in to buy a side grass catcher for my super s and explained that I purchased it a few hours away. They didnt treat me differently like another dealer did in central Indiana, they were very friendly, and even treated my five year old daughter like a princess by giving her candy. These guys have earned my business based solely on their personalism.

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