Zales - The Diamond Store

Reviews 8

SA

sabrina espinoza

Im not one to complain, however, my first experience with this Zales will definitely be my last. When I walked in, I wasnt greeted or even acknowledged the first time. I had to ask for assistance and the guy, who looked to be the manager, stared at a blank computer screen the entire time and didnt even look up. I got one smile on the second of two visits from a nice woman who helped me with my transaction. I paid $135 to have 2 rings sized down and one of them was to be engraved. Upon receiving my items, one ring had black soot under the diamonds that the repairman didnt clean off and the one I had engraved didnt have the metal purity mark on the inside of the band anymore! The engraving job was horrible to say the least. Two of the 15 letters were half hanging off the band and the last four were almost not even there, barely etched into the metal. The writing was also very sloppy and unfortunately I couldnt get a good look at it until I got it home. Once I got in better lighting, I could see that the letters were different sizes with very large spaces. If you want a sentimental keepsake engraved, do NOT take it to these people. I didnt expect perfection, but I certainly expected better than that from a large name jeweler. My expensive ring, that was to be a meaningful gift TOMORROW, now looks like nothing more than costume jewelry and now I dont have time to take it back to be reworked :(

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JA

Jack Miller

I bought my wifes engagement and wedding ring here along witht he lifetime warranty. Recently a small stone in the band is missing. They will not honor the purchase of the Lifetime warranty because it was not inspected every 6 months though no where in my paperwork given by them mentions that. I have bought watches, rings, ear rings & necklaces here & I guarantee I will not ever again purchase from any Zales because of their shady sales tactics, lies and dishonorable practices to make $$$.

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JE

Jessica Henry

The woman and man saw my husband and I walk in. They helped two people that came in after us then decided to finally ask if we wanted to see anything. The woman was very short with me like she wanted to hurry up and get me out of the store. We wont be returning to Zales after their horrible customer service!

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PA

Patti Lacey

I love my love charm from there. I also bought a solar watch that is only sold exclusively at this store that always keeps time and is waterproof for swimming. The store personnel were very helpful in the selection, educating me about my watch and warranty during this purchase.

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SA

Sara Loges

The store was totally empty and we stopped in to have my ring size, the guy who helped us acted like we were bothering him, excuse me for coming in when your slow. I will be driving back to Cincinnati when its time to start searching for wedding bands at least they are friendly!

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RI

Ricky Wright

We literally watched as everyone who came in after us get service then when we where finally helped they rushed us

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MI

Michelle M

Every time Ive been to Zales its been a great experience. Never anything bad to say about them :)

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JE

jennifer skinner

The lady that helped us was very helpful and polite....

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