Jared The Galleria of Jewelry

Reviews 3

MA

Matt Compton

Lies to cover up lies. My wife and I went in to pick out a mothers necklace as a Christmas gift and to celebrate the 2nd birthday of our twins that we lost at birth. We decided on sterling silver pendant with a gold chain. The total was almost $500 which isnt a big sale for them, but still significant for us. It was clear they were annoyed by having to deal with us. First of all, the jewelry was defective. The pendant turned black (I mean black, rubbing off on my hand) within days of getting it. When we called, they told us that silver reacts with their boxes so that was the reason. We went back in, and they polished it. Again, it turned black within days. Another store manager later told us he had never heard of silver reacting with their boxes, and if it did they would not use the boxes. We were also up-sold on an adjustable gold chain. The adjustable clasp would not catch and would slip to full length. We had this replaced, but the 2nd one did the same thing. We decided we wanted to return the necklace for a refund and find something worthy of our twins and daughter. All of the back and forth above took most of the first 30 days. We had a few days left in the 30 day exchange period. It is a 45 minute drive to the store. We were going to be by the store on the 31st day anyway to meet some friends. We called on day 29 and asked if we could return it on the 31st day since we were going to be down there already or if we had to make a special trip inside the 30 day window. The lady (Tiffany) told us she was a manager, it would not be a problem, and told us she was working that day and asked us to come in when she was there. When we went in the store, they told us we were outside the 30 days and couldnt return it. Tiffany then told us that she never said we could return it after 30 days and they were not allowed to accept a return unless "corporate" said they could and "corporate" said they wouldnt allow it. When we told her what she said on the phone, she called us a liar (why would we come in when she was working if we were lying?), passed us off to an assistant manager, and refused to talk to us the rest of the time. We were told if we had a problem we could call "corporate" and complain to them. They obviously didnt expect us to do this. After spending hours on the phone with the corporate office, we were told that "corporate" could not make the store refund us the money, that it was completely up to the store, and our only option was to ask to escalate it to the district manager (which the store was obligated to do). When we asked to escalate it to the district manager, we were told they would not go to their DM for that "small" amount of money and would now give us the refund if we left the store. The 2nd lady (Robin) told us she did not like having her manager Tiffany lie to her so she would have a talk with her. Through the manager of another store, we found out that Tiffany was not even a manager but had lied about that too. Lie #1: The necklace was reacting with their box Lie #2: Tiffany said she was a manager Lie #3: Tiffany said she would refund the money on day 31 without problem Lie #4: They could not refund the money without corporate (they did!) Lie #5: Robin again told us that Tiffany was her manager We bought our wedding rings from a Jared in Arizona and have had previous horrible experiences with this store. We should have known better. We ended up going to Helzberg Jewelers and had a wonderful experience from beginning to end. We have never been treated like this before. They just continued to lie to cover up their previous lies and it just got out of control. I would never give this store any business.

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Heather Frank

DO NOT GO TO THIS STORE! This store in particular is one of the places my now fiance went to research engagement rings. He decided to purchase the ring from a competitor, the proposal happened, and we were excited for this new phase in our lives. Then someone from the corporate office called my fiance saying he was late on his first payment. He couldnt have been late on a payment because he never purchased anything from the store! When he had gone into the store initially they offered to send a band and a diamond off to get set so he could get a better idea of what the ring would look like so thats what they did. They said that the ring that the store had sent off to be set was no longer in the store so it appeared he had come in, taken the ring, and was not paying for it. They were reviewing camera footage and were going to send him papers to fill out in regards to a fraud claim!! After about a week of wondering what was going to happen, my fiance received a call from a store employee saying that they had found the ring and it had been in their safe the whole time...WHAT?? So you would accuse a potential customer of stealing without proof? How is the store so unorganized that they misplaced a piece of jewelry?? How did it get as far as their Corporate office?? Then they said sorry and we heard nothing more. When we voiced our frustration to them over the situation, they sent us a $75 gift card...why? So now to use the gift card, we have to go back into the store and use the gift card plus some of our money to even get anything there...why would we even go into the store to use it? I do not want to give them any business, even if that means we cant use the card. My fiance was treated with no respect and they did not even recover the situation appropriately. I will do my best to let everyone know to not go to Jared for anything, especially if its a wedding ring...they will ruin the experience!!!

MA

Marc Roland

My wife bought me a Tag Heuer watch at Jared Greenwood. She chose this specific watch because after telling the sales person about my job it was decided that a handsome, rugged watch that did not scratch and was indestructible would be best. She also bought the warranty only because the watch so expensive. After a couple months of wear one of the two little rubber loops that the watch band tucks into broke off, a second month the other. Disappointed? Yes, but the watch face was perfect and I loved the watch. I took it in and was told wed have to send it to Switzerland for repair and it would be back in 12 weeks! What!? I was reluctant and annoyed, but was told that is all they could do, and the silver lining was as part of the service the watch would be impeccably cleaned. Ok. 3 months later we get it back with two plastic loops, but its NOT clean. Disappointed? Yes. Another month later both the loops have torn off again. I bring it in and this time Im angry. They say we will have to send it in for another 3 months. I ask cant I get a loop here from your repair area? No. They suggest I purchase from them a new band because clearly this one is not working for me. I am told the cost is $250. I asked for discount or a break on the cost and … No. I had them print off my account history. I have been a loyal customer and have purchased several items over the years. No impact. Now my wife is pissed. She immediately drive to Reis Nichols Greenwood. She walked in, showed them the watch. And even though we did not buy the watch there the woman walks it back to the repair area where they fit it with a matching thick loop for free! Now its been 6 months, no issues with the watch! I am now a loyal Reis Nichols customer!