Art Van Furniture - Woodridge

Category:	Furniture Store
Address:	900 E Boughton Rd, Woodridge, IL 60517, USA
Phone:	+1 630-972-2499
Site:	artvan.com
Rating:	2.2
Working:	10AM–9PM 10AM–9PM 10AM–10PM 10AM–9PM 10AM–9PM 9AM–9PM 11AM–9PM

Location

Photos 35

Reviews 6

Katie Ittermann

**UPDATE** Not only was the delivery delayed two hours from the estimated time (the sofa wasnt picked up until 9:00pm on Saturday 2/14/2015), it was also been 12 days and I have not been issued a refund as promised. -- Long story short, they delivered the wrong sofa to me and it was an absolute pain trying to get in contact with someone to fix the problem, which eventually led to contacting corporate. Expecting to receive a full-refund after returning the sofa and being very disappointed in the services from Art Van. To elaborate, my in-store experience was great. The sales woman, Janina was wonderful and not the overbearing sales person that follows you around the store. But when the sofa was delivered and unwrapped in my apartment, it was the wrong one (although very similar styles, but still not what I ordered). After sitting on hold for 15 minutes and getting "disconnected", I had to call back for a manager only to tell me that it must have been mislabeled in the warehouse in Michigan, but they can schedule a time for the correct one to be delivered and pick up the incorrect sofa. I was very disappointed that I would have to take time off work AGAIN to be available for Art Van to correct their mistake. Eventually I was given contact info. for their corporate office where I was finally able to talk to someone who would help me- Cheri, a Senior Service Consultant. I was so frustrated at this point I told her I just wanted a full refund and to get this sofa returned. She scheduled the pick-up time for a Saturday so I wouldnt have to take time off work and was very timely and efficient in communicating the refund process with me. Unfortunately the pick-up got delayed past the two-hour time frame I was given as I was told the truck was held up at another customers house with a difficult delivery. My original time-frame for pick-up was 5-7pm. Although I am very fortunate the delivery service called to update me frequently on the status/delay, my sofa was not picked up until 8:50pm. A full refund is expected to be processed within 7-10 days in which I will NOT be returning to Art Van to find a new sofa, but looking elsewhere.

Bill Mamer

The quality of the furniture was fine, and the price was reasonable. However, the first time I bought from them, the delivery was 2 weeks late, and one of the items that was delivered was the wrong color. Rather than taking the item back with them, the delivery crew said we had to keep it, and it would be picked up when the correct item was delivered. It was another 6 weeks before that happened. The 2nd time we bought from them, we arranged to pick up the furniture. We were told it must be picked up on a particular day. The only time indicated on the form, which threatened that the furniture would be sent back to the warehouse if we did not pick it up on this particular day, was the stores hours of operation. We arrived at that day an hour after the store opened, and were told that it was still on the truck that delivered it to the store (the truck was in the stores dock but not unloaded) and would not be available for 4 hours or more. They then offered to deliver it for half price 4 days later, when we had already paid to rent a truck to pick it up on the day we had been told to do so. My advice, if the item you want isnt in stock and available for you to pick up yourself that day, dont buy anything.

kelly barry

This place by far has the worst customer service. Not only was our delivery date for a new bed delayed for a MONTH, no one called to tell us (on the 4th new delivery date!) that the truck broke down and it once again wasnt getting delivered. I had to call two hours after the delivery windowed ended to ask what was going on. We are promised a refund check in the mail for all of these complications, but well see if that happens. If it does not, I will be reporting this business to the Better Business Bureau. I am not sure if this company just has poor management or if these people are clueless on what is going on and how to treat customers. The only decent experience we had is the person who we talked to the first time about purchasing a new bed knew what he was talking about, and was helpful to us about making an informed decision on what type of bed we wanted. The second time we went in - to purchase the bed - there was a different person and he was clueless. What should have been a 30 minute transaction turned into two hours. Bottom line, we will never purchase anything from this store again and caution everyone if they are planning on making a purchase that involves delivery.

Andrielle Boone

My experience with Art Van has been extremely poor. Upon the purchase of my bedding I was optimistic. The service was great and I didnt have to of feel haggled. I got exactly what I wanted and left. I used their 90 day interest free finance plan while making a down payment of a little less than half. And I was told my old mattress would be discarded free of charge. Apparently they dont inform their delivery persons of the actual services they provide. They did not discard my mattress; they delivered the wrong size bed rails; the delivery man was not willing to check the availability of my actual rail size, so my husband had to call and actually go pick it up; and I found out weeks later(because I was not there for the delivery) that my mattress protector was not delivered. And you know the 90 day interest free financing they offered turned out to be a year and it was for the entire purchase, NOT including the down payment I made. WHERE THE HECK DID MY MONEYGO!!! what initially turned out to be a great experience has been the worst. I WILL NOT BE PURCHASING FROM THEM AGAIN, and I am a soon to be new home owner, their lost. THIS IS UNREAL*

Natalia Pojoga

Never buy furniture from this store, and be careful what you are charged for, because I bought leather sofas from them, I was charged $159 for leather protection plan NOT being told, I just saw at home that when I looked in the invoice. In fact this protection plan is not covering almost anything. For leather sofas they had to give me maintenance kit, which they didnt. Within 1 year the sofas paint was coming out. 1,5 year after I bought the sofas, I called the repair service (which I was charged for), a technician came home, inspected the sofas, after that they didnt call me back. The second time when my baby wrote on one of the sofas seats they told me that they will not cover the repair, and I have to pay $402.87 for repairing the part. (and again they dont call you back after technician comes to inspect the furniture. It is up to you if you want to find out something about the process, you have to call them) So, make you conclusion if it is worth to buy from them the leather furniture with protection plan that is covering only peeling and cracking. P.S. the salesperson that sold me the sofas is Janina.

Bridgett Hendrickson

I wish there was a way to double the stars for this review. Art Van, in Woodridge, has been my home away from home. I have recently had the pleasure and privilege to redecorate my home with new furniture for each room in the house. I have worked with nearly Every. Single. Individual...in the Woodridge location. For various reasons, I trust this Team wholeheartedly ❤️ Each person I worked with had MY best interests in mind and they kept me In line and making the beat decisions for my home and, key, for the space. I will especially mention Sinan, Kristi, Fade, Jason, Rick, Alyssa, Paige, Giselle, Peter, and one other wonderful woman whose name escapes me. Thank you for being a huge part of the "big reveal". We will celebrate AVW soon (: